CUSTOMER SERVICE

FAQView frequently asked questions and answers.

1:1 Q&A

In Cimer, we consider Monday to Friday as weekdays,
and the weekends include Saturdays, Sundays, and public holidays.
The specific hours of each facility of the CIMER are detailed below.
10:00 ~ 21:00
(Last Entrance 19:30)

Aqua Spa Zone
10:00 ~ 19:00(Mon~Fri)
10:00 ~ 21:00(Sat, Sun, public holidays)

Jjimjil Spa Zone
10:00 ~ 21:00

* Time restrictions are subject to change under the circumstances (e.g. pool party for adults, events).
· Children over the age of 7(first grader in primary school) are permitted access, while minors are permitted to enter if accompanied by a legal guardian or present the age certificate(a tranresident registration or health insurance card)

· Visitors less than script of 140cm of height can only access the venue when wearing a life vest and accompanying a guardian for safety reasons.

· Time restrictions for children and adolescents are subject to change under the circumstances(e.g. pool party for adults, events).

· Guests must be at least 130cm tall to use the slides at CIMER.
*Aqua Spa Zone
You must wear a bathing suit at Aqua Spa Zone.
Cotton t-shirts, short pants and training suits, which may cause dyeing or bleaching, are not allowed.
If you have a large wound or tattoo that you want to cover, please wear a rash guard top or a full body swimsuit.

*Jjimjil Spa Zone
Please wear the provided sauna clothes at Jjimjil Spa Zone.
Please wear the sauna clothes in the fitness room inside Jjimjil Spa Zone as well. (Personal sportswear items are not permitted)

Please note that your access may be restricted by our staff if you are wearing clothes other than bathing suits or sauna clothes.
Sunbeds and cabanas may be purchased on site at the rental shop inside the Aqua Spa Zone.

*SUN BED
- Operating Hours : No time limit
- Weekdays (Monday - Friday) : KRW 30,000 - KRW 80,000, Weekends / Holidays / Peak season : KRW 40,000 ~ KRW 100,000
- Different rates may apply to certain events such as pool parties.

*CABANA
- Operating Hours : No time limit
- Weekdays (Monday - Friday) : KRW 300,000, Weekends / Holidays / Peak season: KRW 400,000
- Different rates may apply to certain events such as pool parties.
Hotel guests can use CIMER Aqua Spa with 30% discounted price during their stay.

* Discount policy for hotel guests will be implemented from July 26, 2019.
* Please present your room key at the ticket office for receiving discounts.

1:1 consultation

Title * *Required fields

Content*

Name *

Email *

Mobile Phone *

You can find your inquiries and our responses at the ‘Inquiries’ of MY PAGE.
Your inquiries are processed by [Inquiry submission to the relevant department -> Investigation of the cause -> Improvement measures and appropriate actions -> Result announcement].
Please kindly understand that it may take some time to process the responses if the inquiries are submitted on the weekends or holidays.

Consent to collection and use of personal information (Required)

Paradise City is committed to protecting your personal information. In order to provide services, we require your consent in accordance with Articles 15 and 22 of the Personal Information Protection Act.

[Consent to Collection and Use of Personal Information]

1. Purpose of collection and use: user verification for membership service, customer notification and complaint handling

2. Information subject to collection

- Required information: username, password, name, date of birth, mobile phone number, email address

- Optional information: address, profession, wedding anniversary date, facilities of interest, areas of interest

3. The following rules apply to the personal information of inactive users and upon expiration of retention period counted from the last access, the personal information shall be stored/managed separately or destroyed:

1) Valid for 1 year

2) Applicable services: membership service (user verification, website login, view/credit/redemption/adjustment/conversion of reward points), card issuance, purchase of hotel products and services, updating information

3) After expiration: to be managed or stored separately

a. separate storage and management: As part of a measure equivalent to destruction, the personal information of inactive users shall be stored/managed separately from the database containing other users' personal information and unauthorized access is restricted.

b. notification of pending expiration: members shall be notified of destruction or separate storage/management of personal information via email or text message at least 30 days prior to expiration, including the date and types of information.

c. If inactive members use the service, it shall be considered a request to re-activate the account and their personal information shall be restored for normal storage/management.

4. Personal information shall be destroyed when the purpose of collection and use is achieved in accordance with Article 2 of the Privacy Policy or if requested by the member during the retention period or at the point of destruction. However, personal information shall be retained under the applicable laws and regulations in the following events:

- Period of retention/use: from the date of membership registration to the withdrawal of membership

- Applicable laws: Commercial Act, Act on the Consumer Protection in the Electronic Commerce Transaction, etc.

- Period of retention

ㆍWithdrawal of subscription or contract: 5 years

ㆍInformation about payment and product supply: 5 years

ㆍHandling complaints or disputes with consumers: 3 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)

ㆍCollection and use of credit information: 3 years (Credit Information Use and Protection Act)
In the event of outstanding payment or overpayment, the information shall be retained until the case is resolved.

5. You may refuse to consent to the collection and use of personal information. However, in this case, you may not be able to register as a member.

I agree

레이어 팝업 닫기