Paradise Rewards Terms and Conditions

Article 1 (Purpose)

The purpose of these Paradise Rewards Terms and Conditions (hereinafter “Terms and Conditions”) is to set forth matters including Paradise City’s (hereinafter “Hotel’s”) and the members’ rights and obligations, and relevant procedures in relation to services provided to the members of Paradise Rewards (hereinafter “Membership”) operated by the Hotel.

Article 2 (Definitions)

The following terms used herein shall be defined as follows.

• 1. The term “Paradise Rewards Member” or “Member” refers to any customer having become a member pursuant to the procedure under Article 5 hereof in the Hotel’s premises or official website and authorized to use regular membership service.
• 2. The term “Paradise Rewards Card,” “Card” or, depending on the context, “Membership Card” refers to the mobile card issued by the Hotel to the members and approved for regular use of the membership service
• 3. The term “Paradise Rewards Point” or “Point” refers to points which can be accumulated or earned and then used in the purchase of goods and services at the Hotel.
• 4. The term “Premises” includes any store directly operated by the Hotel (hereinafter “Premises”) and the Hotel’s Internet site (hereinafter “Website”). Premises where membership service can be used may be added or excluded in the future depending on the Hotel’s conditions, and the addition and exclusion shall be notified via the Hotel website.
• 5. The term “Leased Spaces” refers to any store providing membership service under contract with the Hotel and being operated under a lease contract. Certain leased spaces can be excluded. Details of the leased spaces can be checked on the website.
• 6. The term “Hotel Website” or “Website” refers to the Hotel’s Internet site where the members can check and use the membership service online.
• 7. The term “Paradise Rewards Membership Service” or “Membership Service” refers to the overall customer service program provided by the Hotel to the members (point accumulation/use, discount, event participation, etc.).

Article 3 (Effect and amendment of the Terms and Conditions)

• 1. The Terms and Conditions shall become effective when they are posted on the Hotel website or otherwise notified to a certain individual and such individual consenting to the Terms and Conditions enrolls in the membership service.
• 2. The Terms and Conditions shall apply to all members intending to use the membership service, including those who are already members of such service.
• 3. The Terms and Conditions may be periodically amended. The Hotel, to amend the Terms and Conditions due to its internal conditions, shall notify the members of the fact of such amendment, changes made therein, etc. in one or more of the methods below, at least 15 days before the scheduled effective date of amendment. (However, in the case of any amendment that risks being potentially disadvantageous to the members, the notice shall be made at least 30 days in advance.)
  • - E-mail notification
  • - SMS notification
  • - Notice on website (www.p-city.com)
  • - Written notice or notice via leaflet
  • - Posting on the premises or leased spaces
  • - Notice by phone at the contact number provided by the member at the time of becoming a member, etc.
• 4. The Hotel, to transfer its contractual relationship hereunder through business transfer, etc., shall notify it to individual members, and any member who continues to use the membership service for 30 days without raising any objections thereto shall be deemed to consent thereto.
• 5. The Hotel shall notify the members of the fact of amendment hereof, changes made therein, etc. by e-mail or written notice, at the e-mail addresses provided by the members or the most recent addresses provided, in which case notices shall be deemed duly made.
• 6. Any member having objections in relation to the amendment may cancel their membership, and if failing to do so or to otherwise raise objections to the Hotel before the amendment becomes effective, shall be deemed to consent to the amendment.

Article 4 (Membership service)

• 1. The membership service provided hereunder by the Hotel to the members shall be as follows.
  • 1) Accumulation or earning of points
  • A. A member may earn points based on purchase of the Hotel’s goods or services, as a result of an event, etc.
  • B. However, certain goods and services designated due to the Hotel’s internal conditions may be excluded from accumulation of points.
  • C. Membership classes may be adjusted based on the points accumulated
  • 2) Use of points
  • A. A member may purchase goods or services by using the points at the premises or leased spaces in the Hotel. To use points, however, a member must be issued a membership card, and present it when purchasing the goods or services.
  • 3) Discounts
  • A. A member, when purchasing goods or services at the Hotel, may receive a discount on the price of the goods and services pursuant to the Hotel’s membership policy.
• 2. The membership service provided shall be subject to changes pursuant to the sales policy of the premises and leased spaces in the Hotel.

Article 5 (Enrollment in membership)

• 1. Enrollment in membership may be conducted on the Hotel website or certain premises.
• 2. All customers (including foreigners) using the Hotel are eligible for the membership, at no additional cost. (However, a minor may not become a member.)
• 3. Any customer intending to become a member shall fill out a membership application form (including documented requests) via the Hotel website or certain premises, sign the form, and then consent to the Terms and Conditions and the Personal Information Policy (‘Consent to collection, sharing, and use of personal information,’ etc.).
• 4. All Paradise Signature members, Paradise Casino members, and Chroma VIP members shall automatically become Paradise Rewards members.
• 5. The members shall comply with the Terms and Conditions, and any member providing false information at the time of applying for membership may be subject to restrictions in their legal protections and the membership service.

Article 6 (Membership cancellation and disqualification)

• 1. A member may, at any time request, for their membership to be canceled, in writing, by e-mail, by phone, or in any other method designated by the Hotel, in which case the Hotel shall perform the procedure necessary for the cancellation.
• 2. Where, after use of points, cancellation of the purchase which enabled earning the points renders a member’s points in the negative (below zero), the member may not cancel their membership until repaying the relevant amount. However, if the Hotel’s negligence has affected the cancellation, the membership can be canceled upon the Hotel’s approval.
• 3. In any of the following cases, the Hotel may suspend or revoke a member’s membership.
  • 1) Where the member makes false registrations or steals another person’s identity, in applying for membership
  • 2) Where the member uses membership service in a wrongful method or for a wrongful purpose (e.g., wrongful accumulation or use of points)
  • A. Wrongful accumulation: Points being accumulated or earned for a member even though the member has not actually purchased goods or services. Where points are erroneously accumulated or earned due to system errors, etc., if the member purchasing goods or services consents to another member’s earning the points, there shall be no wrongful accumulation. (However, if the employee of the premises or the leased spaces is a member, unless they have actually purchased goods or services, the resulting point accumulation shall be deemed wrongful.)
  • B. Wrongful use: Use another member’s points without such member’s consent.
  • 3) Where the member is deceased
  • 4) Where the member violates applicable laws and thereby threatens the order of electronic commerce (e.g., wrongfully interfere with another member’s use of the premises or the website, or steal another member’s information)
  • 5) Where the member breaches their obligations hereunder
  • 6) Where the member interferes with the Hotel’s normal business and operation, thereby inflicting damages
  • 7) Where the member commits an act of intentionally interfering with operation of the membership service
  • 8) Where the Hotel decides that it needs to refuse provision of the membership service
• 4. A member having been disqualified under Paragraph 3 above may state their opinions within 30 days of receiving the Hotel’s notice, in which case the Hotel shall review the matter and if it decides that the member’s positions are justified, shall take measures so that they can continue to use regular membership service.
• 5. In the case of membership cancellation under Paragraph 1 above, the following shall apply.
  • 1) Where a member requests cancellation of their own membership, the cancellation shall become final when the Hotel notifies completion of measures thereof.
  • 2) Where a member is disqualified for membership, the disqualification shall become final on the date when the Hotel gives notice thereof.
  • 3) Where a member is disqualified for membership due to their death, the member’s rights, obligations, and points concerning membership service may not be inherited by their heir.
• 6. In the case of membership cancellation or disqualification, member information shall be handled as follows.
  • 1) A canceled member’s information shall be retained for a period as set forth in Article 15 hereof and then deleted.
  • 2) The information of a disqualified member shall be retained for two years from the disqualification, and during such period, re-enrollment in membership and provision of membership service can be impossible.

Article 7 (Point accumulation)

• 1. Points may be accumulated or earned when a member purchases goods or services sold by the Hotel or has become a target of marketing activities (e.g., the Hotel-conducted events and promotions, or additional point accumulation).
• 2. For a member having purchased the Hotel’s goods or services, points shall be calculated and accumulated as follows.
  Accumulated or earned points = (Actual payment made at the time of goods or services purchase (excluding VAT)) X (Point accumulation rate, by class)
• 3. At certain premises or leased spaces, point accumulation may not be allowed in accordance with the Hotel’s policy.
• 4. Points shall be automatically accumulated or earned on the date immediately following the payment date.
• 1) For point accumulation, a membership card under the relevant member’s name shall be presented, in principle.
• 2) When using the room, point accumulation varies based on membership class.
  • A. RED Membership: 1% of room charge (excluding VAT)
  • B. PURPLE Membership: 2% of room charge (excluding VAT)
  • C. GOLD Membership: 3% of room charge (excluding VAT)
• 3) When using the food and beverage or leisure outlets in HOTEL PARADISE(“Hotel”) or using the premises or leased spaces in the Hotel, point accumulation varies based on membership class
  • A. RED Membership: 1% of the charge (excluding VAT)
  • B. PURPLE Membership: 2% of the charge (excluding VAT)
  • C. GOLD Membership: 3% of the charge (excluding VAT)
• 4) Points cannot be earned when a room is booked through a travel agency or as a group.
• 5) Points cannot be earned when a room is booked through a special contractor.
• 6) In using the coupons/discounts provided by affiliated cards and vouchers or those provided as membership service, points are earned based on the total payment subtracted by the amount of coupons/discounts and VAT.
• 7) Out of the points calculated or awarded under Paragraphs 2 and 4 above or additionally earned in the Hotel-conducted events, decimals shall be discarded. And in the payment for the Hotel’s goods and services by use of means such as points, affiliation points, gift cards, meal vouchers, room vouchers, mobile coupons, and membership coupons, not cash or credit cards, points may not be accumulated or earned.
• 8) Points cannot be earned for the amount paid by admission tickets, vouchers, gift cards, etc. purchased through sales agents or third parties.
• 9) A member shall request point accumulation immediately upon purchase of the Hotel’s goods and services in principle, but as for their own purchase only, may request retroactive accumulation by presenting the purchase receipt within 30 days of the purchase. The Hotel, under its internal policy, may change the period for requesting the retroactive accumulation, and depending on the circumstances, may refuse a member’s request for retroactive accumulation.
• 10) Point accumulation rate and accumulation criteria are subject to changes at the discretion of the Hotel in accordance with its internal policy.
• 11) A member may check the accumulated or earned points after becoming a member and logging in to the Hotel website.
• 12) Items not eligible for point accumulation
  • A. Payment to leased spaces, annual membership fee, banquet hall rental fee
  • B. Meeting room rental fee, valet parking fee, cigarette, parking fee
  • C. Room charge in excess of 5 rooms a day, room phone charge, and other incidental expenses to use of rooms
  • D. Class fee and equipment rental fee
  • E. Promotional items and purchase goods designated by the premises or the leased spaces
  • F. Payment made before becoming a member
  • G. Payment for special-price room packages
  • H. Payment in purchases made by vouchers (gift cards, room vouchers, meal vouchers, etc.)
  • I. Payment for F&B at ART HOUSE

Article 8 (Use of points)

• 1. In order to use points, a member shall acquire membership by applying for it and present a membership card under their name. And to use points worth a certain amount, they shall enter their password. Points accumulated or earned for a member (hereinafter “available points”) shall be spent on first-in-first-out basis.
• 2. Minimum usable points and the unit of point use shall be designated by the Hotel, and use of points shall be notified in the premises or leased spaces in one or more methods (including oral notice). Points may be used after accumulation of 3,000 points as 1 unit point each regardless of the amount of points used.
• 3. Points may only be used in the Hotel-designated premises and leased spaces.
• 4. Points may not be transferred, loaned or used as security
• 5. The same points may not be used by two or more persons or used multiple times, and two or more persons’ points may not be combined in payment for a single bill.
• 6. In a member’s purchase of goods and services, discounts and points may apply simultaneously, but when other discounts are available for them, double discounts shall not be allowed and the highest discount rate shall apply.

Article 9 (Correction, cancellation and expiration of points)

• 1. Where there is an error in a member’s accumulated or earned points, the member shall request the Hotel for correction within 30 days of the occurrence of error, and the Hotel shall complete the correction within three months of such request. If necessary, the Hotel may request the member to present any objective evidence (e.g., receipt) which can prove the error.
• 2. Points are valid for of 24 months from the date points are earned, and shall automatically expire.
• 3. The Hotel, when revoking a member’s points whose expiry date has arrived, shall notify related matters such as the points about to expire and the time thereof, by email or SMS at least 15 days in advance.
• 4. A member may check, in the Hotel website, the points about to expire and those having already expired.
• 5. The expiry date of the points awarded by the Hotel to a member as a result of marketing activities (e.g., events and promotions), not points accumulated from purchase of the Hotel’s goods and services, may be separately designated in accordance with the Hotel’s policies and internal conditions, and shall be separately notified to the members.
• 6. Where the payment for a member’s purchase of goods and services is refunded, the points accumulated or used shall be canceled or restored.
• 7. For a member intending to cancel their membership as set forth in Article 6 Paragraph 1 hereof to use the remaining points, they shall use, as set forth herein, the available points accumulated until the member-requested date of cancellation.

Article 10 (Membership classes and benefits)

• 1. Membership class shall be evaluated and reflected every three months (quarterly). Membership class evaluation and adjustment shall be made on the 1/1, 4/1, 7/1, and 10/1 of each year, and benefits as a result of the adjustment may be used for one year therefrom.
• 2. Benefits according to the membership class, if not used before the expiry date, shall automatically expire, and may not be revived or renewed (extended in period).
• 3. All benefits are embedded in the membership card, and the membership card shall be presented for use of the benefits.
• 4. All benefits provided may only be used by the member themselves.
• 5. RED Membership benefits
  • 1) At the completion of the initial membership enrollment, the member shall be registered a “RED member.”
  • 2) The following benefits shall be provided to RED members
    • A. F&B outlets in the Hotel: 5% discount.
      • a. Eligible outlets
      • ① PARADISE HOTEL&RESORT(hereinafter “HOTEL PARADISE”): On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
      • ② ART PARADISO BOUTIQUE HOTEL(hereinafter “ART PARADISO”): SERASÉ, LOUNGE&BAR SERASÉ
      • b. Promotional items and purchase goods designated by the premises can be excluded from discount.
    • B. Bar (Rubik): 2% discount.
    • C. Purchase of CIMER Aqua Spa Ticket: 30% discount (up to two persons including the member).
    • D. Purchase of CHROMA admission tickets: 30% discount (up to two persons including the member).
    • E. Purchase of WONDERBOX one-day passes: 30% discount (up to two persons including the member).
    • F. #PART of PLAZA: 5% discount
      • a. Promotional items and purchase goods designated by the premises can be excluded from discount.
    • G. PARADISE ART SPACE(hereinafter “ART SPACE”) exhibition admission
      • a. Entrance is granted only to the member themselves.
• 6. PURPLE Membership benefits
• 1) Members will be upgraded to PURPLE Membership upon accumulation of 50,000 points or more in two years (24 months) from the time of class evaluation. PURPLE Membership can be maintained over the following 12 months.
• 2) The following benefits shall be provided to PURPLE members.
  • A. F&B outlets in the Hotel: 5% discount.
    • a. Eligible outlets
    • ① HOTEL PARADISE: On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
    • ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
    • b. Promotional items and purchase goods designated by the premises may be excluded from discount.
  • B. Bar (Rubik): 3% discount.
  • C. Purchase of CIMER Aqua Spa tickets: 40% discount (up to two persons including the member).
  • D. Purchase of CHROMA admission tickets: 40% discount (up to two persons including the member).
  • E. Purchase of WONDERBOX one-day passes: 40% discount (up to two persons including the member).
  • F. #PART of PLAZA: 10% discount
    • a. Promotional items and purchase goods designated by the premises can be excluded from discount
  • G. ART SPACE exhibition admission
    • a. Entrance is granted only to the members themselves.
  • H. One complimentary room upgrade voucher.
    • a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
    • b. Not available during: Saturdays, days before holiday, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
    • d. Applicable only for 1-level upgrade and one night’s stay.
    • e. For HOTEL PARADISE, upgrade is available up to Corner Suite.
    • f. Use may be restricted depending on vacancy availability.
  • I. Two breakfast vouchers for two persons at On the Plate.
    • a. Up to two persons per voucher.
    • b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year
    • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • J. One voucher for two complimentary Rubik’s signature cocktails
    • a. Up to two glasses per voucher.
    • b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • K. Two combined CIMER passes
    • a. One person per pass.
    • b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Use may be restricted based on facility conditions.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • L. Two complimentary passes for regular performances at CHROMA
    • a. One person per pass.
    • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Not eligible for performances by well-known overseas DJs.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • M. One voucher for one complimentary CHROMA cocktail
    • a. One glass per voucher
    • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Not eligible for performances by well-known overseas DJs.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • N. Two WONDERBOX one-day passes
    • a. One person per pass.
    • b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Use may be restricted based on facility conditions.
    • d. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
• 7. GOLD Membership benefits
  • 1) Members will be upgraded to GOLD Membership upon accumulation of 150,000 points or more (in two years (24 months) (from time of class evaluation). GOLD Membership can be maintained over the following 12 months.
  • 2) The following benefits shall be provided to GOLD members.
    • A. F&B outlets in the Hotel: 10% discount.
      • a. Eligible outlets
        • ① HOTEL PARADISE : On the Plate, La Scala, Raku, Garden Café, Lounge PAradise
        • ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
      • b. Promotional items and purchase goods designated by the premises may be excluded from discount.
    • B. Bar (Rubik): 5% discount.
    • C. Purchase of CIMER Aqua Spa tickets: 50% discount (up to four persons including the member).
    • D. Purchase of CHROMA admission tickets: 50% discount (up to four persons including the member).
    • E. Purchase of WONDERBOX one-day passes: 50% discount (up to four persons including the member).
    • F. #PART of PLAZA: 10% discount
      • a. Promotional items and purchase goods designated by the premises can be excluded from discount.
    • G. ART SPACE exhibition admission
      • a. Entrance is granted only to the member themselves.
    • H. Two complimentary room upgrade vouchers.
      • a. Applicable to HOTEL PARADISE or ART PARADISO rooms.
      • b. Not available during: Saturdays, days before holiday, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • d. For HOTEL PARADISE, upgrade is available up to Corner Suite.
      • e. Use may be restricted depending on vacancy availability.
    • I. Two breakfast vouchers for two persons at On the Plate.
      • a. Up to two persons per voucher.
      • b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • J. Two vouchers for two complimentary Rubik’s signature cocktails
      • a. Up to 2 cocktails per voucher.
      • b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • K. Four CIMER Aqua Spa Ticket
      • a. One person per pass.
      • b. Not available during: Holidays, Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Use may be restricted based on facility conditions.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • L. Two complimentary passes for regular performances at CHROMA
      • a. One person per pass
      • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Not eligible for performances by well-known overseas DJs.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • M. Two vouchers for one complimentary CHROMA cocktail
      • a. One cocktail per voucher.
      • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Not eligible for performances by well-known overseas DJs.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • N. Four WONDERBOX one-day passes
      • a. One person per pass.
      • b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • c. Use may be restricted based on facility conditions.
      • d. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • O. Two long-term (1 week) parking passes
      • a. Free parking for up to seven days (one week, 168 hours) from initial parking
      • b. After seven days (168 hours), parking fee of 24,000 KRW will be charged per day.
    • P. The Hotel’s complimentary welcome amenity will be provided during guest’s stay
      • a. Shall be limited to the room the actual member stayed.

Article 11 (Member’s rights)

• 1. Accumulated or earned points shall be indicated at the bottom of the receipt when purchase of the Hotel’s goods and services is made. A member can also check the points via the website or by phone through the Hotel & Resort Membership Desk.
• 2. A member has the right to inquire the Hotel about the benefits and points of the membership. And the Hotel may notify the members of any updates or changes to the programs through appropriate means. In the case of written notices, the Hotel shall not be liable for the members’ damages caused by loss or delay in the notice.

Article 12 (Termination of membership service)

• 1. The Hotel reserves the right to terminate membership service for its own sound operation.
• 2. The last day of membership service shall be determined at the Hotel’s discretion. The Hotel may terminate membership service due to its conditions by notifying the members six months in advance by e-mail, by SMS, in writing, or on the website.
• 3. The members shall not be entitled to membership service or benefits past the termination date. Points must be used by the date designated by the Hotel; any unused points by such date shall automatically be forfeited.

Article 13 (Collection of personal information)

• 1. The Hotel may periodically collect and retain not only personal information provided by a member in applying for membership or occurring from the use of membership service but also that obtained with the member’s prior consent, and may use the same for marketing activities to provide better services to the members based analysis thereof. Details on the collection and use of personal information shall follow the ‘Personal Information Policy (Consent to collection and use of personal information)’ contained in the Hotel website or its membership application form.
• 2. The Hotel, when collecting personal information, obtains from the member the ‘consent to collection and use of personal information’ in a designated form, and the member may at any time withdraw the consent.
• 3. A member, in cases where there are changes in the personal information provided to the Hotel, shall promptly notify it to the Hotel, and the Hotel shall not be liable at all for the damages caused by failure to notify the same.

Article 14 (Use and sharing of personal information)

• 1. The Hotel shall only share the collected personal information with third parties stated in the ‘Personal Information Policy,’ only use the same for the purposes stated therein, and may not use the collected personal information for other than the stated purposes without the member’s consent or share with any third parties not stated therein. In violation of the foregoing, all liabilities therefore shall be borne by the Hotel.
• 2. The following are exceptions to the above.
  • 1) Where, for shipping, minimum member information (name, address, phone number) is notified to the shipping company
  • 2) Where any personal information necessary for statistics, academic research or market activities is shared in a form wherein a specific individual cannot be identified
  • 3) Where necessary for payment in transactions
  • 4) Where unavoidable under the law
  • 5) Where, in cases of merger, acquisition, or comprehensive business transfer, personal information is shared with the post-merger surviving company, acquiring company, or business transferee
• 3. The Hotel, to share a member’s personal information with a third party, shall notify all of the following to the member and obtain their consent thereto, except for cases falling under Paragraph 2 above.
  • 1) Personal information recipient
  • 2) Personal information recipient’s purpose of using the personal information
  • 3) Personal information items to be shared
  • 4) Period of personal information recipient’s retention and usage of personal information
  • 5) The member’s right to refuse to give consent and, in cases where the refusal entails disadvantages, the content thereof

Article 15 (Period of retention and usage of personal information)

• 1. The Hotel, when the purpose of collecting a member’s personal information is achieved, shall promptly destroy the personal information in principle. In any of the following cases, however, it may retain the collected personal information in whole or in part for certain periods, as an exception.
  • 1) For purpose of handling customers’ requests: Retention of the collected personal information for 30 days after the membership cancellation
  • 2) Where the Hotel obtains a separate consent as necessary: Retention of the collected personal information to the extent (member information, and period of retaining the same) consented to
  • 3) Where investigation of accidents, resolution of disputes, handling of complaints, or performance of legal obligations related to the purpose of using the personal information is necessary: Retention of the collected personal information to the extent necessary
• 2. If applicable laws such as Commercial Act and the Act on Consumer Protection in Electronic Commerce, Etc. require that the foregoing shall be retained for certain periods, the Hotel may retain member information for periods under applicable laws or for the following periods.
  • 1) Records on contract, offer withdrawal, etc.: 5 years
  • 2) Records on payment and on supply of goods and services: 5 years
  • 3) Records on handling of consumers’ complaints or disputes: 3 years

Article 16 (Member’s rights for protection of personal information)

• 1. A member reserves the right to withdraw, through membership cancellation, their consent to collection and use of personal information related to the Terms and Conditions. In that case, the Hotel may only retain member information pursuant to Article 15 hereof.
• 2. A member may ask to view their personal information held by the Hotel, and if there is an error in the personal information, may take measures through the Hotel website, or request correction against the Hotel & Resort Membership Desk or the personnel in charge of personal information protection.
• 3. When requested by a member for viewing and correction of personal information as stated above, the Hotel shall promptly take necessary measures.

Article 17 (Personal information-processing contractors)

• 1. The Hotel shall itself perform processing and management of the collected personal information in principle, but if necessary, may hire a contractor to perform the foregoing in whole or in part. The Hotel shall state information on the personal information-processing contractor and other details on its website or the membership application form.
• 2. The Hotel provides for necessary matters in the contracts with personal information-processing contractors, so that the personal information can be safely managed pursuant to applicable laws.

Article 18 (Processing of personal information)

• 1. The Hotel, so that the members can safely use the membership service, shall endeavor to build and operate a security system to protect the members’ personal information.
• 2. The Hotel shall designate the personal information usage period as follows, and separately store/manage or destroy the relevant member’s personal information after expiry of the usage period from the time of final use.
  • 1) Usage period: One year (However, if any member, at the time of applying for membership, expressly requests that the personal information usage period shall be until the time of ‘membership cancellation,’ the personal information usage period for such member shall be until such time.)
  • 2) Usage of personal information : Use of membership service (member verification, website login, point checking, point accumulation, point use, point adjustment, point conversion, etc.), issuance of membership card, purchase of the Hotel’s goods and services, revision of information, etc.
  • 3) After expiry of the usage period: Separate storage and management
    • A. Separate storage and management: As a measure comparable to destruction of personal information, store and manage long-term dormant members’ personal information separately from active members’ personal information DB, and restrict access by ordinary employees.
    • B. Notice of expiry of usage period: Notify the fact and date of personal information being destroyed or separately stored, and personal information items to the relevant member, by e-mail, SMS, etc. at least 30 days before expiry of the usage period.
    • C. If, after expiry of the usage period, a member uses the membership service, it shall be deemed as a request (for re-use) and restored from the state of separate storage/management to that of regular use.

Article 19 (Website)

• 1. In order to use the website service, a member shall enroll via the website specified in Article 2 Paragraph 6 hereof, pursuant to the procedure prescribed by the Hotel.
• 2. The Hotel performs the following to provide the membership service through the website.
  • 1) Provide information related to the membership service (e.g., check the accumulation, use, and expiration of the member’s points, revise personal information, and participate in events)
  • 2) Revise and correct member information
  • 3) Other matters prescribed by the Hotel
• 3. In any of the following cases, the Hotel may restrict or suspend the provision of the website service in whole or in part, but when restricting or suspending use of the service, shall notify the reason and period thereof to the members by e-mail, by SMS, or via the website.
  • 1) Where it is unavoidable (e.g., inspection, repair, replacement, and malfunction of information and communications equipment)
  • 2) Where use of regular service is disrupted due to power failure, equipment malfunction, traffic congestion, etc.
  • 3) Where the Hotel cannot continue to provide service due to its internal conditions
  • 4) Where there are force majeure events
• 4. A member shall be responsible for managing their own member ID and password created through the website, and may not divulge to, or share with, a third party, the member ID and password.
• 5. A member, when becoming aware that their member ID and password have been stolen or are used by a third party, shall immediately notify it to the Hotel. The Hotel shall not be legally liable for the member’s damages occurring from theft, not at the Hotel’s fault, of their information.

Article 20 (Resort’s obligations)

• 1. The Hotel shall continue to endeavor to provide stable, continuous membership service as set forth herein.
• 2. In relation to the collection and use of the members’ personal information, the Hotel shall comply with the ‘Personal Information Policy’ consented to by the members.
• 3. Where a member’s opinion or complaint is deemed justified, the Hotel shall promptly resolve the matter.

Article 21 (Liabilities for breach of the Terms and Conditions)

• 1. All liabilities for breach of the Terms and Conditions shall be borne by the breaching party, who shall compensate for any damages incurred by the other party.
• 2. The Hotel shall not be liable for any member’s damages related to use of the membership service and caused by the member’s intent or negligence.

Article 22 (Interpretation and jurisdiction)

• 1. The membership service is for the benefit of the Hotel’s customers. Considering the free membership service provided by the Hotel, members must consent that the Terms and Conditions reflect the Hotel’s conditions and positions.
• 2. Matters not set forth herein and the interpretation hereof shall be governed in accordance with the laws of the Republic of Korea and commercial practices.
• 3. All disputes and lawsuits related to use of the membership service hereunder shall be resolved in the court presiding over the member’s address, and if the member has no address, shall be subject to exclusive jurisdiction of the district court presiding over the residence. However, if a member’s address or residence is not clear at the time of filing the lawsuit or in cases of an overseas resident, the lawsuit shall be filed in the jurisdictional court under the Civil Procedure Act.

Paradise City

Paradise Signature Terms and Conditions

Article 1 (Purpose)

The purpose of these Paradise Signature Terms and Conditions (hereinafter “Terms and Conditions”) is to set forth matters including Paradise City’s (hereinafter “Resort”) and the members’ rights and obligations, and relevant procedures in connection with services provided to the members of Paradise Signature ( (hereinafter “Membership”) operated by the Resort.

Article 2 (Definitions)

The following terms used herein shall be defined as follows.

• 1. The term “Paradise Signature Member” or “Member” refers to any customer having become a member pursuant to the procedure under Articles 4 and 5 hereof through the Resort’s premises or website or the Paradise City Membership Desk and authorized to use regular membership service.
• 2. The term “Paradise Signature Card,” “Card” or, depending on the context, “Membership Card” refers to the membership card issued by the Resort to the members and approved for regular use of the membership service.
• 3. The term “Paradise Signature Membership Benefit” or “Benefit” refers to the discounts and facility usage provided by the Resort to the members until the membership expires.
• 4. The term “Paradise Signature Membership Coupon” or “Coupon” refers to any room voucher, meal voucher, discount voucher, etc. which can be used by the members in the Resort until the membership expires. Coupons are embedded in the membership card in the form of an electronic voucher.
• 5. On the Resort website (hereinafter “Website”), an individual can request to enroll in membership and check available membership benefits and coupons.
• 6. The term “Family Member” refers to an individual having become a family member by providing their personal information to the Resort and submitted a document proving the family relationship (limited to only one of the member’s direct family members), who can use the Resort-provided services and privileges until the member’s membership expires.

Article 3 (Effect and amendment of the Terms and Conditions)

• 1. The Terms and Conditions shall become effective when they are posted on the Resort website or otherwise notified to a certain individual and such individual consenting to the Terms and Conditions enrolls in the membership service.
• 2. The Terms and Conditions shall apply to all members intending to use the membership service, including those who are already members of such service.
• 3. The Terms and Conditions may be periodically amended. The Resort, to amend the Terms and Conditions due to its internal conditions, shall notify the members of the fact of such amendment, changes made therein, etc. in one or more of the methods below, at least 15 days before the scheduled effective date of amendment. (However, in the case of any amendment that risks being potentially disadvantageous to the members, the notice shall be made at least 30 days in advance.)
  • - E-mail notification
  • - SMS notification
  • - Notice on website (www.p-city.com)
  • - Written notice or notice via leaflet
  • - Posting on the premises or leased spaces
  • - Notice by phone at the contact number provided by the member at the time of becoming a member, etc.
• 4. The Resort, to transfer its contractual relationship hereunder through business transfer, etc., shall notify it to individual members, and any member who continues to use the membership service for 30 days without raising any objections thereto shall be deemed to consent thereto.
• 5. The Resort shall notify the members of the fact of amendment hereof, changes made therein, etc. by e-mail or written notice, at the e-mail addresses provided by the members or the most recent addresses provided, in which case notices shall be deemed duly made
• 6. Any member having objections in relation to the amendment may cancel their membership, and if failing to do so or to otherwise raise objections to the Resort before the amendment becomes effective, shall be deemed to consent to the amendment.

Article 4 (Membership)

• 1. All individual customers (including foreigners) using the Resort are eligible for the membership, but corporations or organizations are not. Membership enrollment procedure shall be completed only when the annual fee for the desired membership service class has been paid. (However, a minor may not become a member.)
• 2. An individual having used their membership for a wrongful purpose or interfered with the Resort’s normal operation and business and thus has been deprived of the membership upon the Resort’s judgment cannot become a member for 5 years therefrom.

Article 5 (Enrollment in membership)

• 1. Application for membership is completed when an individual eligible for membership under Article 3 hereof fills out a membership application form in the Resort-designated premises or the website or indicates their consent to the Terms and Conditions in a phone conversation recorded by the Paradise City Membership Desk.
• 2. Any customer intending to become a member shall fill out a membership application form (including documented requests) via the Resort website, certain premises designated by the Resort, or the Paradise City Membership Desk, sign the form, and then consent to the Terms and Conditions and the Personal Information Policy (‘Consent to collection, sharing, and use of personal information,’ etc.).
• 3. Paradise Signature members shall automatically become Paradise Rewards members.
• 4. The members shall comply with the Terms and Conditions, and any member providing false information at the time of applying for membership may be subject to restrictions in their legal protections and the membership service.
• 5. In any of the following cases, the Resort will not approve an individual’s enrollment in membership.

• 1) If the individual provides false information in the membership application form (including cases of membership enrollment via phone)
• 2) If material information concerning the individual is missing or misstated
• 3) If the individual’s membership has been suspended or revoked under Article 8 Paragraph 4 hereof

Article 6 (Annual membership fee

• 1. An individual desiring to enroll in the membership shall be issued a membership card after they fill out a membership application form pursuant to the procedure under Article 4 hereof and then pays the annual membership fee. Membership shall be granted after issuance of the membership card.
• 2. Members are classified into Signature Orange, Signature Red, Signature Purple, and Signature Gold members.
  • 1) Signature Orange members: KRW 450,000 (including VAT)
  • 2) Signature Red members: KRW 450,000 (including VAT)
  • 3) Signature Purple members: KRW 650,000 (including VAT)
  • 4) Signature Gold members: KRW 1,200,000 (including VAT)

Article 7 (Membership card)

• 1. In order to use the benefits and coupons, a member must present their membership card, and if failing to do so, may be restricted from using the benefits under Article 8 hereof.
• 2. Only the Member with their name on the card may use the benefits. In the case of any violation thereof, the Resort shall not be liable for the member’s ensuing damages, and upon the Resort’s judgment, the member may suffer disadvantages such as membership suspension.
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• 3. To be re-issued a membership card due to loss, damage, etc., thereof, a member shall notify the matter to the Resort and then be re-issued the membership card by going through the necessary procedure. However, the Resort shall not be liable for any of the member’s damages (e.g., benefits and coupons being used) occurring during the loss.
• 4. Membership cards cannot be used as credit cards or exchanged for cash.
• 5. In the case of loss, theft, or destruction (or damage) of the membership card, a member shoul immediately notify it to the Paradise City Membership Desk (+82 1833-8330), and any damages caused by failure to do so will not be compensated by the Resort.
• 2) When using the room, point accumulation varies based on membership class.

Article 8 (Membership cancellation)

• 1. A member may request a refund of annual membership fee within seven days of the membership enrollment date, and at the time of refund, shall lose that membership.
• 2. In order to receive a refund of annual membership fee, a member should have used no benefits and coupons, and from the time of refund, the membership card cannot be used.
• 3. If a member requesting a refund of annual membership fee has used benefits and coupons, they can receive the refund after returning fair price of such benefits and coupons to the Resort.
• 4. In any of the following cases, the Resort may suspend or revoke a member’s membership.
  • 1) If the member makes false registrations or steals another individual’s identity, for use when applying for membership
  • 2) If the member uses membership service in a wrongful method or for a wrongful purpose (e.g., wrongful use of benefits and coupons)
    • A. Wrongful use: Use another member’s benefits and coupons without such member’s consent
  • 3) If the member is deceased
  • 4) If the member violates applicable laws and thereby threatens the order of electronic commerce (e.g., wrongfully interfere with another member’s use of the premises or the website, or steal another member’s information)
  • 5) If the member breaches their obligations hereunder
  • 6) If the member interferes with the Resort’s normal business and operation, thereby inflicting damages
  • 7) If the member commits an act of intentionally interfering with the operation of the membership service
  • 8) If the Resort decides that it needs to refuse provision of the membership service
• 5. A member having been disqualified under Paragraph 4 above may state their opinions within 30 days of receiving the Resort’s notice, in which case the Resort shall review the matter and if it decides that the member’s positions are justified, shall take measures so that they can continue to use regular membership service.
• 6. In the case of membership cancellation under Paragraphs 1, 2, and 3 above, the following shall apply.
  • 1) If a member requests cancellation of their own membership and refund of the annual membership fee, the cancellation shall become final when the Resort notifies completion of measures thereof.
  • 2) If a member requests cancellation of their own membership and refund of the annual membership fee, they may decide to keep their Paradise Rewards membership.
  • 3) A member’s membership disqualification shall become final on the date when the Resort gives notice thereof.
  • 4) If a member is disqualified for membership due to their death, the member’s rights, obligations, benefits, and coupons concerning membership service may not be inherited by their heir.

Article 9 (Membership benefits)

• 1. The benefits and coupons shall be valid for 380 days from the membership enrollment date.
• 2. No benefits may be used in conjunction with other benefits.
• 3. Period definitions.
  • 1) Summer peak season: 7/21 - 8/20
  • 2) Peak season: 7/28 - 8/5, 12/24
  • 3) Year-end holiday season: 12/29 – 31
• 4. Benefits and coupons.
  • 1) Signature Orange Membership Benefits.
    • A. 50% discount on all CIMER Aqua Tickets.
      • a. Applicable up to four persons (including the member).
      • b. Not applicable in conjunction with other discounts such as affiliated discount and promotional discount.
    • B. 10% discount on all F&B at the Hotel.
      • a. Eligible outlets.
        • ① PARADISE HOTEL & RESORT(hereinafter “HOTEL PARADISE”) : On the Plate, La Scala, Raku, Rubik, Lounge Paradise, Garden Café, Imperial Treasure.
        • ② ART PARADISO BOUTIQUE HOTEL(hereinafter “ART PARADISO) : SERASÉ, LOUNGE&BAR SERASÉ
      • b. Certain bakery items, merchandises, premises-designated promotional items, discounted items, and special-price items can be excluded from this discount.
      • c. single membership card cannot be used for a discount for multiple tables at the same time.
    • C. 50% discount on CHROMA admission tickets.
      • a. Applicable up to four persons (including the member).
      • b. Not applicable in conjunction with other discounts such as affiliated discount and promotional discount.
    • D. 50% discount on WONDERBOX one-day passes.
      • a. Applicable up to four persons (including the member)
      • b. Not applicable in conjunction with other discounts such as affiliated discount and promotional discount.
    • E. Three complimentary HOTEL PARADISE pool access passes for 2 persons.
      • A. Up to two persons per pass.
      • B. Not available during: Saturdays, Sundays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. No re-entry after leaving the pool.
      • D. Use of this voucher must be reserved through Membership Desk at least three days prior to its use, and may be restricted based on facility conditions.
      • E. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • F. Four CIMER Aqua Spa Tickets.
      • A. One person per pass.
      • B. Not available during Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Use may be restricted based on facility conditions.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • G. Four complimentary passes for regular performances at CHROMA.
      • A. One person per pass.
      • B. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Not eligible for performances by well-known overseas DJs.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • H. Four vouchers for complimentary CHROMA cocktail.
      • A. One glass per voucher.
      • B. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Not eligible for performances by well-known overseas DJs.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • I. Two WONDERBOX one-day passes.
      • A. One person per pass.
      • B. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Use may be restricted based on facility conditions.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • J. One long-term (1 week) parking pass
      • A. Free parking for up to seven days (1 week, 168 hours) from initial parking.
      • B. After seven days (168 hours), parking fee of up to 24,000 KRW will be charged per day.
  • 2) Signature Red Membership Benefits
    • A. DISCOUNT on all F&B at the Hotel.
      • A. 1 person: 10% discount / 2 persons: 30% discount / 3 persons: 33% discount / 4 persons: 25% discount / 5 to 9 persons: 20% discount / 10 to 20 persons: 10% discount
        • a. Discount rates based on the final paid amount for F&B.
        • b. A person shall order at least one menu item, in order to be counted for this discount.
      • B. Eligible outlets (discount based on number of guests)
        • a. HOTEL PARADISE: On the Plate, La Scala, Raku
        • b. ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
      • C. Eligible outlets (fixed 10% discount)
        • a. HOTEL PARADISE: Lounge Paradise, Rubik, Garden Cafe, Imperial Treasure
      • D. Beverage and Alcohol: 10% discount
      • E. Certain bakery items, merchandises, premises-designated promotional items, discounted items, and special-price items can be excluded from this discount.
      • F. A single membership card cannot be used for a discount for multiple tables at the same time.
    • B. Three KRW 100,000 vouchers for F&B
      • A. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Eligible outlets
        • a. HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        • b. ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
      • C. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • D. Any balance after use will not be refunded.
    • C. Three KRW 50,000 vouchers for F&B
      • A. Not available during: Holidays, peak season (7/28~/5, 12/24) and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Eligible outlets
        • a. HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        • b. ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
      • C. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • D. Any balance after use will not be refunded.
    • D. Two complimentary HOTEL PARADISE pool access passes for two persons
      • A. Up to two persons per pass.
      • B. Not available during: Saturdays, Sundays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. No re-entry after leaving the pool.
      • D. Use of this voucher must be reserved through Membership Desk at least three days prior to its use, and may be restricted based on facility conditions.
      • E. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • E. One long-term (1 week) parking pass
      • A. Free parking for up to seven days (1 week, 168 hours) from initial parking
      • B. After seven days (168 hours), parking fee of up to 24,000 KRW will be charged per day.
  • 3) Signature Purple Membership Benefits
    • A. Additional point accumulation
      • A. Additional points will be accumulated based on free membership (Paradise Rewards) grade.
        • a. Paradise Rewards RED Member: 25% of the accumulated points will be added. (excluding VAT)
        • b. Paradise Rewards PURPLE Member: 35% of the accumulated points will be added. (excluding VAT)
        • c. Paradise Rewards GOLD Member: 50% of the accumulated points will be added. (excluding VAT)
    • B. One HOTEL PARADISE deluxe room voucher (1 night’s stay)
      • A. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. You may request to make a reservation during peak season and the year-end and New Year holidays, but there will be an extra charge (200,000 KRW, excluding VAT)
      • C. Use may be restricted depending on vacancy availability.
    • C. Two complimentary HOTEL PARADISE room upgrade voucher
      • A. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • C. Applicable for only 1-level upgrade and one night’s stay
      • D. Upgrading to Corner Suite is possible.
      • E. Use may be restricted depending on vacancy availability.
    • D. One complimentary ART PARADISO room upgrade voucher
      • A. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • C. Applicable for only 1-level upgrade and one night’s stay.
      • D. Upgrading to Deluxe Suite is possible.
      • E. Use may be restricted depending on vacancy availability.
    • E. One 50% room discount coupon
      • A. Applicable for HOTEL PARADISE or ART PARADISO rooms.
      • B. 50% discount from the rack rate.
      • C. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • D. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • E. Use may be restricted depending on vacancy availability.
    • F. One breakfast vouchers for two persons at On the Plate
      • A. Up to two persons per voucher.
      • B. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • G. Four CIMER Aqua tickets
      • A. One person per pass.
      • B. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Use may be restricted based on facility conditions.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • H. Four complimentary passes for regular performances at CHROMA
      • A. One person per pass.
      • B. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Not eligible for performances by well-known overseas DJs.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • I. Two WONDERBOX one-day passes
      • A. One person per pass.
      • B. Not available during holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Use may be restricted based on facility conditions.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • J. One long-term (1 week) parking pass
      • A. Free parking for up to seven days (1 week, 168 hours) from initial parking.
      • B. After seven days (168 hours), parking fee of up to 24,000 KRW will be charged per day.
  • 4) Signature Gold Membership Benefits
    • A. Discount on all F&B at the Hotel
      • A. 1 person: 10% discount / 2 persons: 30% discount / 3 persons: 33% discount / 4 persons: 25% discount / 5 – 9 persons: 20% discount / 10 – 20 persons: 10% discount
        • a. Discount rates based on the final paid amount for F&B.
        • d. A person shall order at least one menu item, in order to be counted for this discount.
      • B. Eligible outlets (discount based on number of guests)
        • a. HOTEL PARADISE: On the Plate, La Scala, Raku
        • b. ART PARADISO : SERASÉ, LOUNGE&BAR SERASÉ
      • C. Eligible outlets (fixed 10% discount)
        • a. HOTEL PARADISE: Lounge Paradise, Rubik, Garden Café, Imperial Treasure
      • D. Beverage: 10% discount.
      • E. Certain bakery items, merchandises, premises-designated promotional items, discounted items, and special-price items can be excluded from this discount.
      • F. A single membership card cannot be used for a discount for multiple tables at the same time.
    • B. Discounts on Rooms
      • A. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        • a. 30% discount applied on weekday room nights (Based on rack rate)
        • b. 15% discount applied on weekends room nights (Based on rack rate)
    • C. One HOTEL PARADISE grand premier deluxe room voucher (1 night’s stay)
      • A. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. You may request to make a reservation during peak season and the year-end and New Year holidays, but there will be an extra charge (200,000 KRW, excluding VAT).
      • C. Use may be restricted depending on vacancy availability.
    • D. One ART PARADISO junior suite voucher (1 night’s stay)
      • A. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. You may request to make a reservation during peak season and the year-end and New Year holidays, but there will be an extra charge (200,000 KRW, excluding VAT).
      • C. Use may be restricted depending on vacancy availability.
    • E. One complimentary room upgrade voucher
      • A. Applicable for HOTEL PARADISE or ART PARADISO rooms.
      • B. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • D. Applicable for only 1-level upgrade and one night’s stay.
      • E. For HOTEL PARADISE, upgrading to Corner Suite is possible.
      • F. For ART PARADISO, upgrading to Deluxe Suite is possible.
      • G. Use may be restricted depending on vacancy availability.
    • F. Three 50% room discount coupons
      • A. Applicable for HOTEL PARADISE or ART PARADISO rooms.
      • B. 50% discount from the rack rate.
      • C. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • D. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • E. Use may be restricted depending on vacancy availability.
    • G. Complimentary welcome amenity
      • A. Complimentary welcome amenity will be provided during guest’s stay
    • H. Three KRW 100,000 vouchers for F&B
      • A. Not available during: Holidays, peak season (7/28~/5, 12/24) and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Eligible outlets
        • a. HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        • b. ART PARADISO: SERASÉ, Lounge&Bar SERASÉ
      • C. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • D. Any balance after use will not be refunded.
    • I. Two KRW 50,000 vouchers for F&B
      • A. Not available during: Holidays, peak season (7/28~/5, 12/24) and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Eligible outlets
        • a. HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        • b. ART PARADISO: SERASÉ, Lounge&Bar SERASÉ
      • C. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • D. Any balance after use will not be refunded.
    • J. Four CIMER Aqua Spa tickets
      • A. One person per pass.
      • B. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Use may be restricted based on facility conditions.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • K. Two complimentary passes for regular performances at CHROMA
      • A. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • B. Not eligible for performances by well-known overseas DJs.
      • C. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • L. Two WONDERBOX one-day passes
      • A. One person per pass
      • B. Not available during Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • C. Use may be restricted based on facility conditions.
      • D. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
    • M. Two long-term (1 week) parking passes
      • A. Free parking for up to seven days (1 week, 168 hours) from initial parking.
      • B. After seven days (168 hours), a parking fee of up to 24,000 KRW will be charged per day.

Article 10 (Point Accumulation)

• 1. The term “Point” refers to any points earned by a member through the purchase of the Resort’s goods or services or in connection with marketing activities (e.g., Resort-operated events and promotions, additional point accumulation).
• 2. For a member having purchased the Resort’s goods or services, points shall be calculated and accumulated as follows.
• 3. Accumulated or earned points = (Actual payment made at the time of goods or services purchase (excluding VAT)) X (Point accumulation rate, by class)
• 4. At certain premises or leased spaces, point accumulation may not be allowed in accordance with the Resort’s policy.
• 5. Points shall be automatically accumulated or earned on the date immediately following the payment date.
• 1) For point accumulation, a membership card under the relevant member’s name shall be presented, in principle.
• 2) When using the room, point accumulation varies based on membership class.
  • A. RED Membership: 1% of room charge (excluding VAT)
  • B. PURPLE Membership: 2% of room charge (excluding VAT)
  • C. GOLD Membership: 3% of room charge (excluding VAT)
• 3) When using the food and beverage or leisure outlets in Resort or using the premises or leased spaces in the Resort, point accumulation varies based on membership class
  • A. RED Membership: 1% of the charge (excluding VAT)
  • B. PURPLE Membership: 2% of the charge (excluding VAT)
  • C. GOLD Membership: 3% of the charge (excluding VAT)
• 4) Points cannot be earned when a room is booked through a travel agency or as a group.
• 5) Points cannot be earned when a room is booked through a special contractor.
• 6) In using the coupons/discounts provided by affiliated cards and vouchers or those provided as membership service, points are earned based on the total payment subtracted by the amount of coupons/discounts and VAT.
• 7) Out of the points calculated or awarded under Paragraphs 2 and 4 above or additionally earned in the Resort-conducted events, decimals shall be discarded. And in the payment for the Resort’s goods and services by use of means such as points, affiliation points, gift cards, meal vouchers, room vouchers, mobile coupons, and membership coupons, not cash or credit cards, points may not be accumulated or earned.
• 8) Points cannot be earned for the amount paid by admission tickets, vouchers, gift cards, etc. purchased through sales agents or third parties.
• 9) A member shall request point accumulation immediately upon purchase of the Resort’s goods and services in principle, but as for their own purchase only, may request retroactive accumulation by presenting the purchase receipt within 30 days of the purchase. The Resort, under its internal policy, may change the period for requesting the retroactive accumulation, and depending on the circumstances, may refuse a member’s request for retroactive accumulation.
• 10) Point accumulation rate and accumulation criteria are subject to changes at the discretion of the Resort in accordance with its internal policy.
• 11) A member may check the accumulated or earned points after becoming a member and logging in to the Resort website.
• 12) Items not eligible for point accumulation
  • A. Payment to leased spaces, annual membership fee, banquet hall rental fee
  • B. Meeting room rental fee, valet parking fee, cigarette, parking fee
  • C. Room charge in excess of 5 rooms a day, room phone charge, and other incidental expenses to use of rooms
  • D. Class fee and equipment rental fee
  • E. Promotional items and purchase goods designated by the premises or the leased spaces
  • F. Payment made before becoming a member
  • G. Payment for special-price room packages
  • H. Payment in purchases made by vouchers (gift cards, room vouchers, meal vouchers, etc.)
  • I. Payment for F&B at ART HOUSE

Article 11 (Use of Points)

• 1. In order to use points, a member shall acquire membership by applying for it and present a membership card under their name. And to use points worth a certain amount, they shall enter their password. Points accumulated or earned for a member (hereinafter “available points”) shall be spent on first-in-first-out basis.
• 2. Minimum usable points and the unit of point use shall be designated by the Resort, and use of points shall be notified in the premises or leased spaces in one or more methods (including oral notice). Points may be used after accumulation of 3,000 points as 1 unit point each regardless of the amount of points used.
• 3. Points may only be used in the Resort-designated premises and leased spaces.
• 4. Points may not be transferred, loaned or used as security
• 5. The same points may not be used by two or more persons or used multiple times, and two or more persons’ points may not be combined in payment for a single bill.
• 6. In a member’s purchase of goods and services, discounts and points may apply simultaneously, but when other discounts are available for them, double discounts shall not be allowed and the highest discount rate shall apply.

Article 12 (Correction, cancellation and expiration of points)

• 1. Where there is an error in a member’s accumulated or earned points, the member shall request the Resort for correction within 30 days of the occurrence of error, and the Resort shall complete the correction within three months of such request. If necessary, the Resort may request the member to present any objective evidence (e.g., receipt) which can prove the error.
• 2. Points are valid for of 24 months from the date points are earned, and shall automatically expire.
• 3. The Resort, when revoking a member’s points whose expiry date has arrived, shall notify related matters such as the points about to expire and the time thereof, by email or SMS at least 15 days in advance.
• 4. A member may check, in the Resort website, the points about to expire and those having already expired.
• 5. The expiry date of the points awarded by the Resort to a member as a result of marketing activities (e.g., events and promotions), not points accumulated from purchase of the Resort’s goods and services, may be separately designated in accordance with the Resort’s policies and internal conditions, and shall be separately notified to the members.
• 6. Where the payment for a member’s purchase of goods and services is refunded, the points accumulated or used shall be canceled or restored.
• 7. For a member intending to cancel their membership as set forth in Article 6 Paragraph 1 hereof to use the remaining points, they shall use, as set forth herein, the available points accumulated until the member-requested date of cancellation.

Article 13 (Paradise Rewards classes and benefits)

• 1. Paradise Rewards class shall be evaluated and reflected every three months (quarterly). Membership class evaluation and adjustment shall be made on the 1/1, 4/1, 7/1, and 10/1 of each year, and benefits as a result of the adjustment may be used for one year therefrom.
• 2. Benefits according to the membership class, if not used before the expiry date, shall automatically expire, and may not be revived or renewed (extended in period).
• 3. All benefits are embedded in the membership card, and the membership card shall be presented for use of the benefits.
• 4. All benefits provided may only be used by the member themselves.
• 5. RED Membership benefits
  • 1) At the completion of the initial membership enrollment, the member shall be registered a “RED member.”
  • 2) The following benefits shall be provided to RED members.
    • A. F&B outlets in the Resort: 5% discount.
      • a. Eligible outlets
      • ① HOTEL PARADISE: On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
      • ② ART PARADISO : SERASÉ, LOUNGE&BAR SERASÉ
      • b. Promotional items and purchase goods designated by the premises can be excluded from discount.
    • B. Bar (Rubik): 2% discount.
    • C. Purchase of CIMER Aqua Spa tickets: 30% discount up to two persons (including the member).
    • D. Purchase of CHROMA Admission Tickets: 30% discount up to two persons (including the member)
    • E. Purchase of WONDERBOX one-day passes: 30% discount up to two persons (including the member)
    • F. #PART of PLAZA: 5% discount.
      • a. Promotional items and purchase goods designated by the premises can be excluded from discount.
    • G. PARADISE ART SPACE(hereinafter “ART SPACE”) exhibition admission
      • a. Entrance is granted only to the member themselves.
• 6. PURPLE Membership benefits
  • 1) Members will be upgraded to PURPLE Membership upon accumulation of 50,000 points or more in two years (24 months) from the time of class evaluation. PURPLE Membership can be maintained over the following 12 months.
  • 2) The following benefits shall be provided to PURPLE members.
    • A. F&B outlets in the Resort: 5% discount.
      • a. Eligible outlets
      • ① HOTEL PARADISE: On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
      • ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
      • b. Promotional items and purchase goods designated by the premises may be excluded from discount.
    • B. Bar (Rubik): 3% discount.
    • C. Purchase of CIMER Aqua Spa tickets: 40% discount up to two persons (including the member).
    • D. Purchase of CHROMA admission tickets: 40% discount up to two persons (including the member)
    • E. Purchase of WONDERBOX one-day passes: 40% discount up to two persons (including the member)
    • F. #PART of PLAZA: 10% discount.
      • a. Promotional items and purchase goods designated by the premises can be excluded from discount.
    • G. ART SPACE exhibition admission
      • b. Entrance is granted only to the member themselves.
    • H. One complimentary room upgrade voucher.
      • a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
      • b. Not available during: Fridays, Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
      • c. Applicable for only 1-level upgrade and one night’s stay.
      • d. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
      • e. For HOTEL PARADISE, upgrading to Corner Suite is possible.
    • I. One breakfast vouchers for two persons at On the Plate.
      • a. Up to two persons per voucher.
      • b. Not available during: Saturdays, Sundays, Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year
      • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • J. One voucher for two complimentary Rubik’s signature cocktails
      • a. Up to two glasses per voucher.
      • b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • K. Two CIMER Aqua Spa tickets
      • a. One person per pass.
      • b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Use may be restricted based on facility conditions.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • L. Two complimentary passes for regular performances at CHROMA
      • a. One person per pass.
      • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Not eligible for performances by well-known overseas DJs.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • M. One voucher for one complimentary CHROMA cocktail
      • a. One glass per voucher
      • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
      • c. Not eligible for performances by well-known overseas DJs.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
    • N. Two WONDERBOX one-day passes
      • a. One person per pass.
      • b. Not available during: Holiday, peak season (7/28~8/5, 12/24) and year-end holiday season (12/29 ~ 12/31). Specific dates subject to changes each year.
      • c. Use may be restricted based on facility conditions.
      • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
• 7. GOLD Membership benefits
  • 1) Members will be upgraded to GOLD Membership upon accumulation of 150,000 points or more (in two years (24 months) (from time of class evaluation)). GOLD Membership can be maintained over the following 12 months.
  • 2) The following benefits shall be provided to GOLD members.
  • A. F&B outlets in the Resort: 10% discount.
    • a. Eligible outlets
      • ① HOTEL PARADISE : On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
      • ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
    • b. Promotional items and purchase goods designated by the premises may be excluded from discount.
  • B. Bar (Rubik): 5% discount.
  • C. Purchase of CIMER Aqua Spa Tickets: 50% discount (up to four persons including the member).
  • D. Purchase of CHROMA admission tickets: 50% discount (up to four persons including the member).
  • E. Purchase of WONDERBOX one-day passes: 50% discount (up to four persons including the member).
  • F. #PART of PLAZA: 10% discount
    • a. Promotional items and purchase goods designated by the premises can be excluded from discount.
  • G. ART SPACE exhibition admission
    • C.a. Entrance is granted only to the member themselves.
  • H. Two complimentary room upgrade vouchers.
    • a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
    • b. Not available during: Fridays, Saturday, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
    • c. Applicable for only 1-level upgrade and one night’s stay.
    • d. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
    • e. For HOTEL PARADISE, upgrading to Corner Suite is possible.
  • I. Two breakfast vouchers for two persons at On the Plate.
    • a. Up to two persons per voucher.
    • b. Not available during: Saturdays, Sundays, Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • J. Two vouchers for two complimentary Rubik’s signature cocktails.
    • a. Up to 2 cocktails per voucher.
    • b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • K. Four CIMER Aqua Spa Tickets
    • a. One person per pass.
    • b. Not available during: Holidays, Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Use may be restricted based on facility conditions.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • L. Two complimentary passes for regular performances at CHROMA
    • a. One person per pass
    • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Not eligible for performances by well-known overseas DJs.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • M. Two vouchers for one complimentary CHROMA cocktail
    • a. One cocktail per voucher.
    • b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Not eligible for performances by well-known overseas DJs.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • N. Four WONDERBOX one-day passes
    • a. One person per pass.
    • b. Not available during: Holidays, Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
    • c. Use may be restricted based on facility conditions.
    • d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
  • O. Two long-term (1 week) parking passes
    • a. Free parking for up to seven days (one week, 168 hours) from initial parking
    • b. After seven days (168 hours), parking fee of 24,000 KRW will be charged per day.

Article 14 (Member’s rights)

• 1. A member has the right to inquire with the Resort about the benefits and coupons he has used.
• 2. The Resort may notify the members of any changes in the terms and conditions of benefits and coupons through appropriate means. In the case of written notices, the Resort shall not be liable for any of the members’ potential damages caused by loss or delay of the notice.

Article 15 (Collection of personal information)

• 1. The Resort may periodically collect and retain not only personal information provided by a member in applying for membership or occurring from the use of membership service but also that obtained with the member’s prior consent, and may use the same for marketing activities to provide better services to the members based analysis thereof. Details on the collection and use of personal information shall follow the ‘Personal Information Policy (Consent to collection and use of personal information)’ contained in the Resort website or its membership application form.
• 2. The Resort, when collecting personal information, obtains from the member the ‘consent to collection and use of personal information’ in a designated form, and the member may at any time withdraw the consent.
• 3. A member, in cases where there are changes in the personal information provided to the Resort, shall promptly notify it to the Resort, and the Resort shall not be liable at all for the damages caused by failure to notify the same.

Article 16 (Use and sharing of personal information)

• 1. The Resort shall only share the collected personal information with third parties stated in the ‘Personal Information Policy,’ only use the same for the purposes stated therein, and may not use the collected personal information for other than the stated purposes without the member’s consent or share with any third parties not stated therein. In violation of the foregoing, all liabilities therefore shall be borne by the Resort.
• 2. The following are exceptions to the above.
  • 1) Where, for shipping, minimum member information (name, address, phone number) is notified to the shipping company
  • 2) Where any personal information necessary for statistics, academic research or market activities is shared in a form wherein a specific individual cannot be identified
  • 3) Where necessary for payment in transactions
  • 4) Where unavoidable under the law
  • 5) Where, in cases of merger, acquisition, or comprehensive business transfer, personal information is shared with the post-merger surviving company, acquiring company, or business transferee
• 3. The Resort, to share a member’s personal information with a third party, shall notify all of the following to the member and obtain their consent thereto, except for cases falling under Paragraph 2 above.
  • 1) Personal information recipient
  • 2) Personal information recipient’s purpose of using the personal information
  • 3) Personal information items to be shared
  • 4) Period of personal information recipient’s retention and usage of personal information
  • 5) The member’s right to refuse to give consent and, in cases where the refusal entails disadvantages, the content thereof

Article 17 (Period of retention and usage of personal information)

• 1. The Resort, when the purpose of collecting a member’s personal information is achieved, shall promptly destroy the personal information in principle. In any of the following cases, however, it may retain the collected personal information in whole or in part for certain periods, as an exception.
  • 1) For purpose of handling customers’ requests: Retention of the collected personal information for 30 days after the membership cancellation
  • 2) Where the Resort obtains a separate consent as necessary: Retention of the collected personal information to the extent (member information, and period of retaining the same) consented to
  • 3) Where investigation of accidents, resolution of disputes, handling of complaints, or performance of legal obligations related to the purpose of using the personal information is necessary: Retention of the collected personal information to the extent necessary
• 2. If applicable laws such as Commercial Act and the Act on Consumer Protection in Electronic Commerce, Etc. require that the foregoing shall be retained for certain periods, the Resort may retain member information for periods under applicable laws or for the following periods.
  • 1) Records on contract, offer withdrawal, etc.: 5 years
  • 2) Records on payment and on supply of goods and services: 5 years
  • 3) Records on handling of consumers’ complaints or disputes: 3 years

Article 18 (Member’s rights for protection of personal information)

• 1. A member reserves the right to withdraw, through membership cancellation, their consent to collection and use of personal information related to the Terms and Conditions. In that case, the Resort may only retain member information pursuant to Article 15 hereof.
• 2. A member may ask to view their personal information held by the Resort, and if there is an error in the personal information, may take measures through the Resort website, or request correction against the Paradise City Membership Desk or the personnel in charge of personal information protection.
• 3. When requested by a member for viewing and correction of personal information as stated above, the Resort shall promptly take necessary measures.

Article 19 (Personal information-processing contractors)

• 1. The Resort shall itself perform processing and management of the collected personal information in principle, but if necessary, may hire a contractor to perform the foregoing in whole or in part. The Resort shall state information on the personal information-processing contractor and other details on its website or the membership application form.
• 2. The Resort provides for necessary matters in the contracts with personal information-processing contractors, so that the personal information can be safely managed pursuant to applicable laws.

Article 20 (Processing of personal information)

• 1. The Resort, so that the members can safely use the membership service, shall endeavor to build and operate a security system to protect the members’ personal information.
• 2. The Resort shall designate the personal information usage period as follows, and separately store/manage or destroy the relevant member’s personal information after expiry of the usage period from the time of final use.
  • 1) Usage period: One year (However, if any member, at the time of applying for membership, expressly requests that the personal information usage period shall be until the time of ‘membership cancellation,’ the personal information usage period for such member shall be until such time.)
  • 2) Usage of personal information : Use of membership service (member verification, website login, point checking, point accumulation, point use, point adjustment, point conversion, etc.), issuance of membership card, purchase of the Resort’s goods and services, revision of information, etc.
  • 3) After expiry of the usage period: Separate storage and management
    • 가. Separate storage and management: As a measure comparable to destruction of personal information, store and manage long-term dormant members’ personal information separately from active members’ personal information DB, and restrict access by ordinary employees.
    • 나. Notice of expiry of usage period: Notify the fact and date of personal information being destroyed or separately stored, and personal information items to the relevant member, by e-mail, SMS, etc. at least 30 days before expiry of the usage period.
    • 다. If, after expiry of the usage period, a member uses the membership service, it shall be deemed as a request (for re-use) and restored from the state of separate storage/management to that of regular use.

Article 21(Website)

• 1. In order to use the website service, a member shall enroll via the website specified in Article 2 Paragraph 6 hereof, pursuant to the procedure prescribed by the Resort.
• 2. The Resort performs the following to provide the membership service through the website.
  • 1) Provide information related to the membership service (e.g., check the accumulation, use, and expiration of the member’s points, revise personal information, and participate in events)
  • 2) Revise and correct member information
  • 3) Other matters prescribed by the Resort
• 3. In any of the following cases, the Resort may restrict or suspend the provision of the website service in whole or in part, but when restricting or suspending use of the service, shall notify the reason and period thereof to the members by e-mail, by SMS, or via the website.
  • 1) Where it is unavoidable (e.g., inspection, repair, replacement, and malfunction of information and communications equipment)
  • 2) Where use of regular service is disrupted due to power failure, equipment malfunction, traffic congestion, etc.
  • 3) Where the Resort cannot continue to provide service due to its internal conditions
  • 4) Where there are force majeure events
• 4. A member shall be responsible for managing their own member ID and password created through the website, and may not divulge to, or share with, a third party, the member ID and password.
• 5. A member, when becoming aware that their member ID and password have been stolen or are used by a third party, shall immediately notify it to the Resort. The Resort shall not be legally liable for the member’s damages occurring from theft, not at the Resort’s fault, of their information.

Article 22 (Resort’s obligations)

• 1. The Resort shall continue to endeavor to provide stable, continuous membership service as set forth herein.
• 2. In relation to the collection and use of the members’ personal information, the Resort shall comply with the ‘Personal Information Policy’ consented to by the members.
• 3. Where a member’s opinion or complaint is deemed justified, the Resort shall promptly resolve the matter.

Article 23 (Resort’s rights)

• 1. A member causing displeasure to another member by their conduct or language may be restricted from using the Resort.
• 2. The Resort, in unavoidable circumstances (e.g., modification/repair for facility management, administrative guidance/order, or changes in various social conditions), may restrict, by prior notice, the relevant member from using the membership service in whole or in part, in which case the annual membership fee shall not be refunded.

Article 24 (Liabilities for breach of the Terms and Conditions)

• 1. All liabilities for breach of the Terms and Conditions shall be borne by the breaching party, who shall compensate for any damages incurred by the other party.
• 2. The Resort shall not be liable for any member’s damages related to use of the membership service and caused by the member’s intent or negligence.

Article 25 (Interpretation and jurisdiction)

• 1. This contract (terms) can be written in Korean and other different languages. If there is a difference or disagreement between the contracts (terms) written in different languages, Korean version has the top priority in all aspects.
• 2. Any disagreement between a member and the Resort related to use of the membership service hereunder shall initially be governed by the Terms and Conditions, and matters not set forth herein and the interpretation hereof shall be governed by the laws of the Republic of Korea and commercial practices.
• 3. All disputes and lawsuits related to use of the membership service hereunder shall be resolved in the court presiding over the member’s address, and if the member has no address, shall be subject to exclusive jurisdiction of the district court presiding over the residence. However, if a member’s address or residence is not clear at the time of filing the lawsuit or in cases of an overseas resident, the lawsuit shall be filed in the jurisdictional court under the Civil Procedure Act.

Paradise City