Paradise Sega Sammy Co., Ltd. (hereinafter “Paradise City” or “we”) values the personal information of customers or service users (hereinafter “information subjects”) and is always doing its best to protect the personal information of information subjects. Accordingly, we comply with the Personal Information Protection Act and other relevant laws and regulations to protect the rights of information subjects.
Labeling of Key Personal Information Processing |
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![]() Collection of General Personal Collection of General Personal Information
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![]() Period of Retaining Personal Period of Retaining Personal Information
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![]() Entrustment of Personal Entrustment of Personal Information Processing
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![]() Purpose of Personal Purpose of Personal Information Processing
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![]() Destruction of Personal Destruction of Personal Information
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![]() Complaint Handling Complaint Handling Department
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※ ※ You can check the details by placing the mouse cursor over the symbol. For more information, please check the Privacy Policy below.
Table of Contents |
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![]() ![]() ![]() 1. Purpose of collecting personal information, information items collected, and period of retaining and using information |
① In accordance with the Personal Information Protection Act, Paradise City processes personal information with the information subject’s consent as follows to the minimum extent necessary to provide services.
[Online Service]
Category | Information collected | Purpose of information collection | Retention period | |
Sign-up (Paradise City Rewards) |
Required | ID, password, name (Korean), gender, date of birth, mobile phone number, email | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | Until membership withdrawal |
Optional | Name (English), address, occupation, wedding anniversary, facilities of interest, areas of interest | Provision of customized services for members | ||
Room reservations | Required | Name, date of birth, mobile phone number, email, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
Optional | Gender | Provision of customized services | ||
Online reservation/order (E-SHOP) |
Required | Name, email, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
Food and beverage outlet reservations | Required | Name, email, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
CIMER, WONDERBOX reservations | Required | Name, date of birth, mobile phone number, email, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
Guardian consent form for use of CIMER (for children 140cm or shorter) |
Required | Child's name, date of use, locker number, guardian's name, guardian's contact information | For quick action in the event of a safety accident due to a child’s violation of safety rules | 30 days after completion of use |
1:1 inquiries | Required | Name, email, mobile phone number | Verification of identity when receiving an inquiry/request and providing a response | 3 years |
Sign-up for Signature membership | Required | Name, date of birth, shipping address, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries, delivery of physical membership cards | 5 years |
Give Signature membership as a gift | Required | Gift recipient customer's name, gift recipient customer's mobile phone number, payment information | Sending of Paradise Signature membership gifts | 5 years |
Mobile pre-check-in | Required | Name, date of birth, email, mobile phone number, length of stay | Verification of identity, pre-check-in | 5 years |
Optional | Vehicle number, actual guest’s name, actual guest’s mobile phone number | Pre-check-in service, parking registration | ||
Room registration card | Required | Name, address, date of birth, email, mobile phone number, length of stay, passport number (for foreigners), nationality (for foreigners) | Verification of identity, confirmation of reservation, delivery of notices, handling of complaints | 5 years |
Optional | Gender, company name | Provision of customized services |
[Offline Service]
Category | Information collected | Purpose of information collection | Retention period | |
Sign up for Signature membership | Required | Name, date of birth, shipping address, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
Room Registration Card | Required | Name, address, date of birth, email, mobile phone number, length of stay, passport number (for foreigners), nationality (for foreigners) | Verification of identity, confirmation of reservation, delivery of notices, handling of complaints | 5 years |
Optional | Gender, company name | Provision of customized services | ||
Credit card payment consent | Optional | Name, length of stay, mobile phone number, email, payment information | Payment of room service fee | 3 months after check-out |
Banquet agreement | Required | Name, address, mobile phone number | Banquet consultation, reservation and contract | 3 years |
Use of infirmary | Required | Name, age, gender, mobile phone number | Post-care for use of infirmary, VOC response | 6 months from date of use |
Stroller storage | Optional | Name, contact information | Storage of strollers for customers using WONDERBOX | Immediately destroyed after purpose of information collection is achieved |
[Mobile App]
Category | Information collected | Purpose of information collection | Retention period | |
Sign up (Paradise City Rewards) |
Required | ID, password, name (Korean), gender, date of birth, mobile phone number, email | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | Until membership withdrawal |
Optional | Name (English), address, occupation, wedding anniversary, facilities of interest, areas of interest | Provision of customized services for members | ||
Room reservations | Required | Name, date of birth, email, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
Optional | Gender | Provision of customized services | ||
Food and beverage outlet reservations | Required | Name, email, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
CIMER, WONDERBOX reservations | Required | Name, date of birth, email, mobile phone number, payment information | Verification of identity, provision of service and information, handling of complaints, response to customer inquiries | 5 years |
1:1 inquiries | Required | Name, email, mobile phone number | When receiving an inquiry/request, verify identity and provide a response | 3 years |
② Paradise City retains personal information in accordance with relevant laws and regulations as follows.
Relevant statutes | Information retained | Retention period |
Act on Consumer Protection in Electronic Commerce | Records on contracts, offer withdrawal, etc. | 5 years |
Records on payment for and supply of goods, etc. | 5 years | |
Records on resolution of consumer complaints or dispute | 3 years | |
Framework Act on National Taxes | Accounts and supporting documents for all transactions stipulated by tax laws. | 5 years |
Protection of Communications Secrets Act | Service visit records | 3 months |
Commercial Act | Slips or similar documents | 5 years |
Credit Information Act | Records on collection/processing/use of personal credit information | 3 years |
Act on Reporting and Using Specified Financial Transaction Information | Customer due diligence data | 5 years from the last transaction date |
![]() 2. Processing of personal information of children under the age of 14 |
![]() 3. Provision of personal information to third parties |
Recipient | Purpose of provision | Items provided | Recipient’s retention and usage periods |
Paradise Hotel Busan Co., Ltd. | Sharing Rewards points | Name, ID, mobile phone number, email, Rewards points | Until withdrawal of Rewards membership |
![]() 4. Entrustment of personal information processing |
Entrustee (Contractor) | Entrusted work |
Paradise Co., Ltd. (Sub-contractors: SK C&C Co., Ltd., SK shieldus Co., Ltd.) | Operation of IT and security service |
MR.DEVELLO Co., Ltd. | Operation of backbone API system |
the creation of value Co., Ltd. | Development, operation and promotion of homepage; operation of Oracle Eloqua |
Korea Information and Communication Co., Ltd. | Operation of domestic payment service |
Eximbay Co., Ltd. | Operation of overseas payment service |
Paradise Tour Co., Ltd. | Operation of membership service |
dk techin Co., Ltd. (Sub-contractors: Kakao, Gemtech, KP Mobile, KT, LGU+) | Provision of outbound notification talk service |
SureM Co., Ltd. | Provision of outbound text message service |
humusOn Co., Ltd. | Provision of outbound email service |
Samkoo, Inc. | Operation of room delivery, parking management system |
the man Co., Ltd. | Operation of VIP member valet service |
G1SOFT Co., Ltd. | Development and maintenance of business system |
i2l Co., Ltd. | Development of mobile APP feature |
![]() 5. Overseas transfer of personal information |
Recipient of Personal Information | Destination country | When and how transferred | Personal information items transferred | Purpose of use | Period of retention/use |
Oracle Corporation (080-2194-114) |
U.S. | Transferred to Oracle Cloud Computing environment via information and communications network, upon membership registration | Name, email, mobile phone number, date of birth, wedding anniversary, gender, age, nationality, area of residence | Sending marketing information, storing data, and managing Eloqua solutions | Until membership withdrawal |
![]() 6. Destruction of personal information |
![]() 7. Rights and obligations of information subjects and legal representatives and how to exercise them |
![]() 8. Regarding measures to ensure personal information safety |
Paradise City takes the following measures to ensure the safety of personal information.
![]() 9. Installation/operation of automatic personal information collection devices and refusal thereof |
In order to provide personalized services to users, Paradise City uses “cookies” that save and periodically retrieve usage information.
Cookies are small parcels of information sent to the user’s computer browser by the server (http) that are used to operate the website, and are also stored on the hard disk of the user’s computer.
![]() ![]() 10. Personal information protection officer and department |
Paradise City has designated its personal information protection officer and department as follows to take overall responsibility for personal information processing and to promptly process personal information protection-related matters such as complaint handling and damage relief for information subjects in relation to personal information processing.
[Personal information protection officer]
[Personal information protection department]
![]() 11. Remedies for infringement of information subject’s rights and interests |
In order to seek remedies for personal information infringement, the information subject may apply for dispute resolution or consultation before the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency’s Personal Information Infringement Report Center, etc. For other reports or consultations on personal information infringement, please contact the following organizations.
![]() 12. Processing of personal location information |
Paradise City safely manages users’ personal location information as follows in accordance with the Act on the Protection and Use of Location Information:
Category | Purpose of information processing | Retention period |
Assist with pre-check-in | Assist with preparing registration card in advance | Immediately destroyed after purpose of use is achieved |
Provide event information | Provide information on facilities and coupons near the customer (hotel); location-based APP PUSH advertisement |
13. Applicability of this Privacy Policy |
This Privacy Policy applies to Paradise City (https://www.p-city.com) and related services (including mobile web/app). Separate privacy policies may apply to services provided under our other brands.
![]() 14. Revision of this Privacy Policy |