paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Hotel Art Paradiso is a European-style boutique hotel where all the rooms are suites. You have to be at least 19 years of age to enter and stay at the hotel. If you have minors, we recommend you stay at Hotel Paradise.

  • You must be at least 19 years old to stay at Hotel Art Paradiso. If you have minors, we recommend you stay at Hotel Paradise.

  • Guests of Hotel Art Paradiso can use the swimming pool at Hotel Paradise.
    The swimming pool is located on the 3rd floor of the Hotel Paradise Gold Wing. There are locker rooms and shower facilities.

  • Check-in time is after 16:00 and check-out time is 12:00 pm (noon).

  • The total number of occupants in a room should not exceed 3 adults.
    The maximum number of occupants permitted in a room depends on the room type and any extra guests are subject to additional charge:
    1 extra adult guest: KRW 55,000 (VAT inclusive)
    Please keep in mind that no extra bed is provided at Hotel Art Paradiso.

    You can contact us on +82-32-729-2000 (09:00-18:00) or send us an email at for reservation or inquiries.
    You can also make reservations online on the Paradise City official website.

  • A King room has one king-size bed (W 2,000mm x L 2100mm) and a twin room has two double-size beds (W 1460mm x L 2100mm).

  • It is not possible to change the restaurant for your breakfast included in your package.
    If your package includes breakfast at SERASE, you are not allowed to change it to another restaurant. We appreciate your understanding.

  • At Hotel Art Paradiso, a Junior Suite is the only room with twin beds.

  • Due to the room layout at Hotel Art Paradiso, we do not provide extra beds.

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Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.

[Consent to the collection and use of personal information]

1. Purpose of collection and use: verification for processing inquiries/requests 

2. Information subject to collection: name, mobile phone number, email address (required) 

3. Personal information is destroyed after the expiration of the following period which starts from the last date of use:

  1) Expires after 2 years

4. You are required to agree to the collection and use of personal information in order to submit your questions and receive answers.

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