Yes, you can request a wheelchair rental for free by asking the staff at the casino entrance.
Lost items are stored at the casino entrance. Please contact the casino entrance desk or the Rewarding Desk for assistance.
We have Japanese, Chinese, English and Russian speaking staff at the Rewarding Desk for the convenience of our guests.
If you need to briefly leave your seat to use the bathroom or for any other reason, please let the dealer know. If you need an extended break, such as for a meal, it is recommended to finish the game so that other guests can participate.
The accumulated points can be checked at the kiosk or the mobile app. When using points at the casino, they can be converted to chips in the unit of KRW 10,000. (1 point = KRW 1)
Create a voucher to the number of points you wish to use at the kiosk machine or the mobile app and present it to the table.
Points can be used for room reservation or at the restaurant inside the resort and Plaza. Please let our staff know if you wish to use points.
Table points: Automatically accumulated when playing a game after presenting the membership card. (Available for 12 months from the point earning date)
Slot machine: Insert your membership card to the slot machine and enter the password (the first given 4-digit password is your birthday) when using the slot machine for the first time and play a game to earn points. From the second game onward, it is not required to enter the password. Simply insert your membership card.
The accumulated points can be checked at the kiosk or mobile app.
You can save points by playing games. The points can be redeemed at the casino or resort venues, and you can receive discounts for resort F&B venues and facilities simply by presenting your membership card.
The point save rate increases when your membership grade goes up. Membership upgrade is rewarded with benefits such as a voucher.
The membership card is upgraded from Red to Purple and then to Gold.
※ As the casino is required to perform ID verification, purchasing chips above a certain limit can be done upon membership card verification.
You can obtain a casino membership card free of charge at the casino desk (entrance, rewarding desk) by presenting your passport. Assistance is provided to new guests upon entry.
Different minimum bet amounts apply even for the same game. The monitor installed next to the table show the minimum bet amount (MIN).
If there are no seats available, it is allowed to bet while standing (i.e., side betting).
If you wish to bet for the spot bet by a sitting guest, please bet the minimum bet amount or higher (based on the score board for the table).