paradise city

MEMBERSHIPExplore our membership programs offering special privileges to Paradise City guests

PARADISE REWARDS

Enjoy a wide-ranging benefits and values brought to you by the Paradise Rewards Membership Program.
PARADISE REWARDS is a free membership offering a variety of members-only privileges and benefits.
All members earn points according to their purchases which can be spent like cash at various facilities within Paradise City including hotel, F&B, spa, club and gallery.

PARADISE REWARDS

RED

Automatically provided upon joining as a member
Membership Benefits

1% points accrued when using Paradise City facilities (Excluding VAT) Can be used like cash in 1 point unit
(Upon accruing 3,000 points or more)
5% Discount when using HOTEL PARADISE, HOTEL ART PARADISO 2% discount when using Rubik 30% discount for purchasing CIMER Aqua Spa Ticket
(Maximum of 2 persons including the member him/herself)

PURPLE

Upon accruing 5,000 points or more
Membership Coupons

One Free Upgrade Voucher at HOTEL PARADISE or HOTEL ART PARADISO One Voucher for Two for Breakfast at On The Plate One Voucher for Two Signature Cocktails at RUBIK Two Aqua Spa Tickets to CIMER Four Admission Tickets to CHROMA One Cocktail Vouchers at CHROMA

Membership Benefits

2% points accrued when using Paradise City facilities (Excluding VAT) Can be used like cash in 1 point unit
(Upon accruing 3,000 points or more)
5% Discount when using HOTEL PARADISE, HOTEL ART PARADISO 3% discount when using Rubik 40% discount for purchasing CIMER Aqua Spa Ticket
(Maximum of 2 persons including the member him/herself)
Free Admission to ART SPACE Exhibition (2 per year)

GOLD

Upon accruing 150,000 points or more
Membership Coupons

Two Free Upgrade Vouchers at HOTEL PARADISE or HOTEL ART PARADISO Two Vouchers for Two for Breakfast at On The Plate Two Vouchers for Two Signature Cocktails at RUBIK Four Aqua Spa Tickets to CIMER Two Admission Tickets to CHROMA Two Cocktail Vouchers at CHROMA Two Long-term (One Week) Parking Ticket

Membership Benefits

3% points accrued when using Paradise City facilities (Excluding VAT) Can be used like cash in 1 point unit
(Upon accruing 3,000 points or more)
10% Discount when using HOTEL PARADISE, HOTEL ART PARADISO 5% discount when using Rubik 50% discount for purchasing CIMER Aqua Spa Ticket
(Maximum of 4 persons including the member him/herself)
Free Admission to ART SPACE Exhibition Complimentary Welcome Amenities (When using hotel room)

* The membership service benefits stated above may be subject to change or termination due to internal policies.

* For more details on the conditions of membership benefits, please refer to the Terms and Conditions.

Membership Levels

Evaluation Period Start Date Maintenance Period Membership Criteria
3 months First day of January, April, July and October 1 year Total points accrued or total number of days of stay

Spending Your Points

1 point is equivalent to KRW 1 and you can spend your points once you have collected 3,000 or more.
You can spend your points like cash at Paradise Hotel & Resort rooms, restaurants and bars and leisure facilities.
Point accrual and use may be limited in leased stores, for promotional products and imported/outsourced products.

Expiration of points

Points are valid for 24 months (2 years) from the date on which they were accrued.

PARADISE SIGNATURE

Paradise Signature is our annual membership
that will allow your values to shine.
Experience an elegant lifestyle with
Paradise City's Signature Membership.

ORANGEENTERTAINMENT IN PARADISE

Annual Fee: KRW 450,000 (including VAT)

Valid for 12 months (1 year)

Signature Orange is an entertainment-centered all-in-one membership offering members a variety of activities unique to Paradise and access to our leisure facilities for dynamic moments of fun and relaxation.

  • Four Admission Tickets to CIMER
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Admission of one person per ticket
    • May be subject to restrictions depending on facility conditions
  • Four Admission Tickets to CHROMA
    • Not valid during end-of-the-year season (December 29-31)
    • Admission of one person per ticket
    • Restrictions apply during concerts with international celebrity DJs
  • Four Cocktail Vouchers at CHROMA
    • Not valid during end-of-the-year season (December 29-31)
    • One drink per voucher
    • Restrictions apply during concerts with international celebrity DJs
  • Two Exhibition Admission Tickets at ART SPACE
    • Admission of one person per ticket
  • 3 Swimming Pool Vouchers for 2
    • Not valid on weekends (Saturdays and Sundays) and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Admission of up to two persons per voucher
    • Re-entry into the swimming pool restricted after exit
    • Valid only for reservations made through our Membership Desk at least three days in advance and may be subject to restrictions depending on facility conditions
  • One Long-term (One Week) Parking Ticket
    • Parking for a maximum of seven days (168 hours) from first entry
    • Parking fees of up to KRW 24,000 per day apply after seven days (168 hours) from first entry
  • Year-round Discount on Hotel F&B
    • Valid at HOTEL PARADISE (On the Plate, La Scala, Raku, Rubik, Lounge Paradise, Garden Café, Imperial Treasure) and HOTEL ART PARADISO (SERASÉ, Lounge & Bar SERASÉ)
    • Bakery products, imported products and promotional/discounted products may be excluded from year-round discount
    • Not valid with other discount benefits including third-party discounts and promotional discounts
  • Year-round Discount at ART SPACE
    • 10% year-round discount on exhibition admission tickets
    • Not valid with other discount benefits including third-party discounts and promotional discounts
  • Year-round Discount on CIMER
    • 50% year-round discount on Aqua Spa Tickets
    • Valid for up to 4 persons including the member
    • Not valid with other discount benefits including third-party discounts and promotional discounts
  • 10% year-round discount on Hotel Busan F&B
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk with inquiries.
  • 20% Discount at The Spa at Paradise
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk with inquiries.

REDGOURMET IN PARADISE

Annual Fee: KRW 450,000 (including VAT)

Valid for 12 months (1 year)

Signature Red is an F&B membership exclusively offered by Paradise City for gourmet lovers who appreciate elegant dining experiences in trendy restaurants.
Enjoy members-only benefits at high-end restaurants overseen by world-class chefs.

  • Three KRW 100,000 Vouchers for Hotel F&B
    • Valid at HOTEL PARADISE (On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café) and HOTEL ART PARADISO (SERASÉ, Lounge & Bar SERASÉ)
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Paid amount excluding the voucher subject to discount and point accrual rates
    • The remaining amount cannot be redeemed in cash.
  • Three KRW 50,000 Vouchers for Hotel F&B
    • Valid at HOTEL PARADISE (On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café) and HOTEL ART PARADISO (SERASÉ, Lounge & Bar SERASÉ)
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Paid amount excluding the voucher subject to discount and point accrual rates
    • The remaining amount cannot be redeemed in cash.
  • 2 Swimming Pool Vouchers for 2
    • Not valid on weekends (Saturdays and Sundays) and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Admission of up to two persons per voucher
    • Re-entry into the swimming pool restricted after exit
    • Valid only for reservations made through our Membership Desk at least three days in advance and may be subject to restrictions depending on facility conditions
  • One Long-term (One Week) Parking Ticket
    • Parking for a maximum of seven days (168 hours) from first entry
    • Parking fees of up to KRW 24,000 per day apply after seven days (168 hours) from first entry
  • Year-round Discount on Hotel F&B
    Number of persons 1persons 2persons 3persons 4persons 5~9persons 10~20persons
    Discount Rate 10% 30% 33% 25% 20% 10%
    • HOTEL PARADISE (On the Plate, La Scala, Raku)
    • HOTEL ART PARADISO (SERASÉ, LOUNGE & BAR SERASÉ)
    • 10% discount at RUBIK, Lounge Paradise, Garden Café
    • 10% discount on beverages and liquor
    • Bakery products, imported products and promotional/discounted products may be excluded from year-round discount
  • 10% Discount at Paradise Hotel Busan F&B
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk with inquiries.
  • 20% Discount at The Spa at Paradise
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk with inquiries.

PURPLESTAYCATION IN PARADISE

Annual Fee: KRW 650,000 (including VAT)

Valid for 12 months (1 year)

Signature Purple membership is exclusively offered by Paradise City with members-only benefits for staying at our modern and uniquely-designed guest rooms.
Experience a stylish lifestyle with access to our facilities and additional point accrual benefits.

  • One Breakfast Vouchers at On The Plate
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Admission of up to two persons per voucher
    • Paid amount excluding the voucher subject to discount and point accrual rates
  • One Deluxe Room Voucher at HOTEL PARADISE
    • Not valid on Saturdays, all national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Free 50,000 Paradise Credits which can be used when staying at Paradise City
    • Subject to limitations according to room availability
    • Valid upon room availability during high-peak season and end-of-the-year season for an additional fee (KRW 200,000, excluding VAT)
  • Two Free Upgrade Vouchers at HOTEL PARADISE
    • Not valid on Saturdays, all national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • One-level upgrade for one night for reservations made directly through our Reservation Office
    • Subject to limitations according to room availability
    • Limited to upgrade up to a Corner Suite for HOTEL PARADISE
  • One Free Upgrade Voucher at ART PARADISO
    • Not valid on Saturdays, all national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • One-level upgrade for one night for reservations made directly through our Reservation Office
    • Subject to limitations according to room availability
    • Limited to upgrade up to a Deluxe Suite for HOTEL ART PARADISO
  • One 50% Off Voucher for Guest Rooms
    • Voucher for a 50% discount on guest rooms based on regular price
    • Not valid during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
  • Four Aqua Spa Tickets to CIMER
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Admission of one person per ticket
    • May be subject to restrictions depending on facility conditions
  • Four Admission Tickets to CHROMA
    • Not valid during end-of-the-year season (December 29-31)
    • Admission of one person per ticket
    • Restrictions apply during concerts with international celebrity DJs
  • Four Exhibition Admission Tickets at ART SPACE
    • Admission of one person per ticket
  • One Long-term (One Week) Parking Ticket
    • Parking for a maximum of seven days (168 hours) from first entry
    • Parking fees of up to KRW 24,000 per day apply after seven days (168 hours) from first entry
  • Additional accrual rate for rewards points
    Category RED PURPLE GOLD
    Accrual rate 25% 35% 50%
    • Additional points accrued according to rewards level
  • 10% Discount at Paradise Hotel Busan F&B
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk with inquiries.
  • 20% Discount at The Spa at Paradise
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk with inquiries.

GOLDULTIMATE PREMIUM EXPERIENCE

Annual Fee: KRW 1,200,000 (including VAT)

Valid for 12 months (1 year)

Signature Gold is a premium membership exclusively offered by Paradise City for an ultimate experience of artistically inspired guest rooms, luxury dining and dynamic entertainment.
Experience a sophisticated contemporary lifestyle with your Signature Gold membership.

  • Three KRW 100,000 Vouchers for Hotel F&B
    • Valid at HOTEL PARADISE (On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café) and HOTEL ART PARADISO (SERASÉ)
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Paid amount excluding the voucher subject to discount and point accrual rates
    • The remaining amount cannot be redeemed in cash.
  • Two KRW 50,000 Vouchers for Hotel F&B
    • Valid at HOTEL PARADISE (On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café) and HOTEL ART PARADISO (SERASÉ)
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Discount or point accrual rates apply to the remaining amount after using a voucher and additional fees may be charged for special events.
    • The remaining amount cannot be redeemed in cash.
  • One voucher for Grand Premier Deluxe at HOTEL PARADISE
    • Not valid on Saturdays, all national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Subject to limitations according to room availability
    • Valid upon room availability during high-peak season and end-of-the-year season for an additional fee (KRW 200,000, excluding VAT)
  • One voucher for Junior Suite at ART PARADISO
    • Not valid on Saturdays, all national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Subject to limitations according to room availability
    • Valid upon room availability during high-peak season and end-of-the-year season for an additional fee (KRW 200,000, excluding VAT)
  • One Free Upgrade Voucher at HOTEL PARADISE or HOTEL ART PARADISO
    • Valid for use when staying in a guest room at HOTEL PARADISE or ART PARADISO
    • Not valid on Saturdays, all national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • One-level upgrade for one night for reservations made directly through our Reservation Office
    • Subject to limitations according to room availability
    • Limited to upgrade up to a Corner Suite for HOTEL PARADISE
    • Limited to upgrade up to a Deluxe Suite for HOTEL ART PARADISO
  • Three 50% Off Voucher for Guest Rooms
    • Voucher for a 50% discount on guest rooms based on regular price
    • Not valid during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
  • Four Aqua Spa Tickets to CIMER
    • Not valid on national holidays and during high-peak season (July 28 – August 5, December 24) and end-of-the-year season (December 29-31)
    • Admission of one person per ticket
    • May be subject to restrictions depending on facility conditions
  • Two Admission Tickets to CHROMA
    • Not valid during end-of-the-year season (December 29-31)
    • Admission of one person per ticket
    • Restrictions apply during concerts with international celebrity DJs
  • Four Exhibition Admission Tickets at ART SPACE
    • Admission of one person per ticket
  • Two Long-term (One Week) Parking Ticket
    • Parking for a maximum of seven days (168 hours) from first entry
    • Parking fees of up to KRW 24,000 per day apply after seven days (168 hours) from first entry
  • Year-round Discount on Hotel F&B
    Number of persons 1persons 2persons 3persons 4persons 5~9persons 10~20persons
    Discount Rate 10% 30% 33% 25% 20% 10%
    • HOTEL PARADISE (On the Plate, La Scala, Raku)
    • HOTEL ART PARADISO (SERASÉ, Lounge & Bar SERASÉ)
    • 10% discount at RUBIK, Lounge Paradise, Garden Café
    • 10% discount on beverages and liquor
    • Bakery products, imported products and promotional/discounted products may be excluded from year-round discount
  • Guest Room Discount
    • 30% discount on weekdays (based on regular price)
    • 15% discount on weekends (based on regular price)
  • 10% Discount at Paradise Hotel Busan F&B
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk (1833-8330) with inquiries.
  • 20% Discount at The Spa at Paradise
    • Discount applies only upon presenting the actual membership card.
    • Terms and conditions are subject to change, in which case please contact the Membership Desk (1833-8330) with inquiries.
  • Complimentary Welcome Amenities
    • Complimentary welcome amenities selected by the hotel for staying in our guest room
    • Limited to the guest room of the Signature Gold member
  • Welcome gift
    • Champagne Philizot & Fils Numero 8 NV, Paradise Edition will be presented upon your subscription.
    • The welcome gift cannot be exchanged for other products.

Notice

  • Please read the Terms of Use for more information about membership benefits.
  • The benefits are subject to change, and restrictions may apply in certain business facilities.
  • The service from our affiliates is subject to change under their policies.

benefits of previous membership

CASINO

A casino membership offering an exclusive benefit package for members of K-Style premium foreigners-only casino.
By signing up for a Paradise City Casino membership, you can earn points based on your type of membership,
use facilities inside the Casino and receive invitations to events and performances as well as a host of other exclusive benefits.

Rewards Desk 032-729-3121~3124

CASINO POINT

You can earn Paradise Casino points based on your use of our facilities, which can be used as cash equivalents to enjoy the Casino as well as all facilities in PARADISE CITY.
Enjoy special membership benefits extended only to Casino Point members.

RED

Automatically provided upon joining as a member
Hotel Facility Benefits

15% Discount on Hotel F&B 50% Discount in swimming pools VIP limousine services between Paradise City and airport Free parking

Casino Facility Benefits

Free Souvenirs upon welcome and upgrade

Purple

Upon accruing 1,000,000 points or more
Membership Coupons

Birthday Cake Voucher

Hotel Facility Benefits

15% Discount on Hotel F&B 50% Discount in swimming pools VIP limousine services between Paradise City and airport Free parking

Casino Facility Benefits

Lucky betting coupon of KRW 50,000 and souvenirs for joining and upgrading membership

Gold

Upon accruing 2,000,000 points or more
Membership Coupons

2 buffet restaurant vouchers on birthdays

Hotel Facility Benefits

15% Discount on Hotel F&B 50% Discount in swimming pools, sauna and fitness Free access to the PlayStation Zone VIP limousine services between Paradise City and airport Free parking Free valet service

Casino Facility Benefits

1 Deluxe Room Voucher (1 night) + Free Souvenirs upon welcome and upgrade

* Welcome/Upgrade gifts may be subject to change depending on seasons.

Casino Club

In addition to a variety of Paradise City facilities, the Casino Club offers exclusive services to its guests such as a VIP-only lounge,
private game rooms and various events and performances.

Platinum

Membership Coupons

2 buffet restaurant vouchers on birthdays

Hotel Facility Benefits

15% Discount on Hotel F&B 50% Discount in swimming pools, sauna and fitness Free access to the PlayStation Zone Late check-out VIP limousine services between Paradise City and airport Free parking Free valet service

Casino Facility Benefits

Free Souvenirs upon welcome and upgrade Free gift (diffuser) upon hitting the KRW 100 million mark in total betting amount Free access to the Platinum Lounge at the Casino Free access to the Casino VIP Restaurant Free VIP limousine service

Diamond

Membership Coupons

Special Dinery (KRW 200,000) * 2 or 1 Deluxe Room (1 night) voucher

Hotel Facility Benefits

15% Discount on Hotel F&B 50% Discount in swimming pools, sauna and fitness Free access to the PlayStation Zone Late check-out VIP limousine services between Paradise City and airport Free parking Free valet service

Casino Facility Benefits

Free Souvenirs upon welcome and upgrade Free gift (diffuser) upon hitting the KRW 100 million mark in total betting amount 1:1 VIP Care Service (Diamond Lounge) Free access to the Platinum Lounge at the Casino Free access to the Casino VIP Restaurant Free VIP limousine service

* Please read the Terms of Use for more information about membership benefits.

* The benefits are subject to change, and restrictions may apply in certain business facilities.

* The service from our affiliates is subject to change under their policies.

How to Register

You can register at the Rewards Desk within the casino.

Reissue Card

The card can be reissued at the Rewards Desk after identification.

Closing & Disqualification of Membership

The membership account will be closed immediately upon request, and any remaining points will expire under the Terms of Use.
For members who are not eligible for membership under our policy (violation of the Terms of Use or our policy), their membership may be suspended or canceled.

Notice

  • Please read the Terms of Use for more information about membership benefits.
  • The benefits are subject to change, and restrictions may apply in certain business facilities.
  • The service from our affiliates is subject to change under their policies.

CHROMA VIP

Our VIP membership will make you shine brighter at Club Chroma
with its exclusive premium services and benefits extended only to a select few.

CHROMA VIP

Platinum

By Invitation Only

Special VIP card for party lovers
at Club Chroma

Diamond

By Invitation Only

VIP card for true party celebrities
at Club Chroma

Black

By Invitation Only

Club Chroma's VVIP card
for the top 0.1%

Apply for a Membership

Personal Information *Required fields

Select Membership

Consent to Collection and Use of Personal Information (Required)

In order to provide consultation for Paradise Signature membership enrollment (subscription), we would like to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act. Thus, I hereby consent that Paradise City (“Paradise City”) may collect and use my personal information (“Personal Information”) as follows.

[Consent to collection and use of Personal Information]
1. Purpose of collection and use: Provide consultation for membership enrollment (subscription)
2. Items to be collected
- Mandatory items: Name, mobile phone number, membership type desired
- Optional items: Available hours for contact, details
3. Period of retention, and time of destroying, personal information
- Destroy personal information after storage of 2 years from the date of consent to collection and use
4. It is hereby notified that You may refuse to give consent to the collection and use of this Personal Information but that if You refuse it, there may be restrictions in the consultation for You becoming a member.

[Instructions]
- Hours of operation of Paradise City membership desk: 09:00~18:00 Mondays through Fridays (excluding holidays)
- You must provide your contact information or number where you can be reached.

Guidance

  • Hours of operation of Paradise City membership desk: 09:00~18:00 Mondays through Fridays (excluding holidays).
  • Weekend rates apply on public and legal holidays.
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benefits of previous membership

PARADISE SIGNATURERED

For special benefits and discount opportunities at Paradise Hotel & Resort's restaurants and bars
GOURMET IN PARADISE

Validity Period
12month(s) (1Year)
Annual Fees (including VAT)
450,000  KRW
Number of Persons 1persons 2persons 3persons 4persons 5~9persons 10~20persons
Discount Rate 10% 30% 33% 25% 20% 10%
  • Discount available: Discount available at On the Plate, RAKU, LA SCALA, Lounge Paradise
  • Discount rates may not apply to certain promotions and imported/purchased products.
  • Garden Café and RUBIK: Members can always receive a 10% discount at Garden Café and RUBIK regardless of number of persons.
  • Beverages and Liquors: Members can always receive a 10% discount for beverages and liquors.

3 KRW 100,000 F&B Vouchers

3 KRW 50,000 F&am;B Vouchers

  • Not valid on national holidays, peak seasons (7/28~8/5, 12/24) and end-of-the-year season (12/29~31)
  • Discount or point accrual rates apply to the remaining amount after using a voucher and additional fees may be charged for special events.
  • The remaining amount cannot be redeemed in cash.
  • Applicable to: On the Plate, RAKU, LA SCALA, RUBIK, Lounge Paradise, Garden Café

1 Long-term (1 Week) Parking Ticket

  • Parking for a maximum of 1 week (168 hours) from first entry with additional parking fees of KRW 24,000/day after 7 days (168 hours)

2 Swimming Pool Vouchers for 2

  • Not valid on weekends, peak seasons (7/28~8/5) and end-of-the-year season (12/29~31)
  • Guests cannot re-enter after exiting the pool.
  • Guests are required to make a reservation at least 3 days in advance through the Membership Desk and access may be limited depending on facility conditions.

10% discount at Paradise Hotel Busan restaurants and bars

20% Discount at The Spa at Paradise

10% Discount at IMPERIAL TREASURE

  • Discount applies only upon presenting the actual membership card.
  • Terms and conditions are subject to change, in which case please contact the Membership Desk (+82-1833-8855) with inquiries.
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benefits of previous membership

PARADISE SIGNATUREPURPLE

For special guest room and point accrual benefits at Paradise Hotel & Resort
STAYCATION IN PARADISE

Validity Period
12month(s) (1Year)
Annual Fees (including VAT)
450,000  KRW
Type Paradise
Rewards Red
Paradise
Rewards Purple
Paradise
Rewards Gold
Additional accrual rates 25% 35% 50%
  • The above rates apply according to the amount of points accrued.
  • Additionally accrued points apply differently to each level of Paradise Rewards.

1 Deluxe Room Voucher

  • Not valid on Saturdays, one day before national holidays, peak seasons (7/28 ~ 8/5, 12/24) and end-of-the-year season (12/29 ~ 12/31)
  • Paradise Hotel & Resort may take reservations during peak or end-of-the-year seasons depending on room availability, in which case guests will be charged additional fees (KRW 200,000, excluding VAT).

1 One-level Room Upgrade Voucher

  • Not valid on Saturdays, one day before national holidays, peak seasons (7/28 ~ 8/5, 12/24) and end-of-the-year season (12/29 ~ 12/31)
  • Upgrade available up to a Corner Suite room for a maximum of 1 night.
  • Use of the voucher may be limited depending on room availability.
  • Valid only for reservations made through the Reservation Center.

1 Breakfast Voucher for 2 at On the Plate (Buffet Restaurant)

  • Not valid on national holidays, peak seasons (7/28~8/5, 12/24) and end-of-the-year season (12/29~31)
  • Discount or point accrual rates apply to the remaining amount after using a voucher and additional fees may be charged for special events.

1 Long-term (1 Week) Parking Ticket

  • Parking for a maximum of 1 week (168 hours) from first entry with additional parking fees of KRW 24,000/day after 7 days (168 hours)

2 Free Sauna Vouchers

  • 1 voucher per person and only for guests staying at the hotel.
  • Only for guests at least 17 years of age.

2 Swimming Pool Vouchers for 2

  • Not valid on weekends, peak seasons (7/28~8/5) and end-of-the-year season (12/29~31)
  • Guests cannot re-enter after exiting the pool.
  • Guests are required to make a reservation at least 3 days in advance through the Membership Desk and access may be limited depending on facility conditions.

10% discount at Paradise Hotel Busan restaurants and bars

20% Discount at The Spa at Paradise

  • Discount applies only upon presenting the actual membership card.
  • Terms and conditions are subject to change, in which case please contact the Membership Desk (+82-1833-8855) with inquiries.
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benefits of previous membership

PARADISE SIGNATUREGOLD

ULTIMATE PREMIUM EXPERIENCE
For luxurious dining, sophisticated rooms and dynamic entertainment

Validity Period
12month(s) (1Year)
Annual Fees (including VAT)
1,200,000  KRW

Special Guest Room Benefits

  • Weekdays: 30% discount at all times (Based on normal price)
  • Weekends: 15% discount at all times (Based on normal price)
Number of Persons 1persons 2persons 3persons 4persons 5~9persons 10~20persons
Discount Rate 10% 30% 33% 25% 20% 10%
  • Discount available: Discount available at On the Plate, RAKU, LA SCALA, Lounge Paradise
  • Discount rates may not apply to certain promotions and imported/purchased products.
  • Garden Café and RUBIK: Members can always receive a 10% discount at Garden Café and RUBIK regardless of number of persons.
  • Beverages and Liquors: Members can always receive a 10% discount for beverages and liquors.

Grand Premier Deluxe Room Voucher + 1 Club Lounge Voucher for 2

  • Not valid on Saturdays, one day before national holidays, peak seasons (7/28 ~ 8/5, 12/24) and end-of-the-year season (12/29 ~ 12/31)
  • Paradise Hotel & Resort may take reservations during peak or end-of-the-year seasons depending on room availability, in which case guests will be charged additional fees (KRW 200,000, excluding VAT).
  • Club Lounge Voucher: Valid only with the use of this guest room voucher.

1 One-level Room Upgrade Voucher

  • Not valid on Saturdays, one day before national holidays, peak seasons (7/28 ~ 8/5, 12/24) and end-of-the-year season (12/29 ~ 12/31)
  • Upgrade available up to a Corner Suite room for a maximum of 1 night.
  • Use of the voucher may be limited depending on room availability.
  • Valid only for reservations made through the Reservation Center.

3 50% Guest Room Discount Vouchers

  • Not valid on peak seasons (7/28 ~ 8/5, 12/24) and end-of-the-year season (12/29 ~ 12/31)
  • This voucher offers a 50% discount based on rack rate.

Complimentary Welcome Treatment

  • Guests staying at the hotel will receive a complimentary welcome treatment.

3 KRW 100,000 F&B Vouchers

2 KRW 50,000 F&B Vouchers

  • Not valid on national holidays, peak seasons (7/28~8/5, 12/24) and end-of-the-year season (12/29~31)
  • Discount or point accrual rates apply to the remaining amount after using a voucher and additional fees may be charged for special events.
  • The remaining amount cannot be redeemed in cash.
  • Applicable to: On the Plate, RAKU, LA SCALA, RUBIK, Lounge Paradise, Garden Café

1 Voucher for Tropical Cabana

  • Not valid on 5/3~5/7, summer peak seasons(7/21~8/20) and end-of-the-year season (12/29~31)
  • Valid only for guests staying at the hotel and open hours may be subject to change depending on facility conditions.
  • 1 voucher may apply to a maximum of 4 persons and does not include access to the swimming pool.
  • This voucher does not cover swimming suit rental services.
  • Guests are required to make a reservation at least 3 days in advance through the Membership Desk and access may be limited depending on facility conditions.

2 Long-term (2 Week) Parking Ticket

  • Parking for a maximum of 1 week (168 hours) from first entry with additional parking fees of KRW 24,000/day after 7 days (168 hours)

2 Free Sauna Vouchers

  • 1 voucher per person and only for guests staying at the hotel.
  • Only for guests at least 17 years of age.

4 Swimming Pool Vouchers for 2

  • Not valid on weekends, peak seasons (7/28~8/5) and end-of-the-year season (12/29~31)
  • Guests cannot re-enter after exiting the pool.
  • Guests are required to make a reservation at least 3 days in advance through the Membership Desk and access may be limited depending on facility conditions.

10% discount at Paradise Hotel Busan restaurants and bars

20% Discount at The Spa at Paradise

10% Discount at IMPERIAL TREASURE

  • Discount applies only upon presenting the actual membership card.
  • Terms and conditions are subject to change, in which case please contact the Membership Desk (+82-1833-8855) with inquiries.
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You consent that Paradise City (“Paradise City”) may collect and use Your personally-identifiable information shown below in order to provide membership service. (Only applicable in cases of casino membership matching.)
- personally-identifiable information: Passport number
※ It is hereby notified that You may refuse to give consent to the foregoing but that if You refuse it, You cannot receive casino membership-related services.

1. Purpose of collection and use: Check casino membership (membership verification), and provide casino membership service via the official website through membership number matching
2. Items to be collected
- Personally-identifiable information: Passport number
3. Period of retention, and time of destroying, personal information
- Destroyed immediately once the purpose is achieved
4. It is hereby notified that You may refuse to give consent to the collection and use of this PI but that if You refuse it, You cannot receive casino membership-related services.

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    (매표소에서 구매확인 후 입장권을 발급받아야 합니다.)
  • 락커가 예약되는 것이 아니므로 현장 상황에 따라 입장 지연 및 제한이 있을 수 있습니다.
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Paradise Rewards Terms and Conditions

Article 1 (Purpose)

The purpose of these Paradise Rewards Terms and Conditions (hereinafter “Terms and Conditions”) is to set forth matters including Paradise City’s (hereinafter “Resort”) and the members’ rights and obligations, and relevant procedures in relation to services provided to the members of Paradise Rewards (hereinafter “Membership”) operated by the resort.

Article 2 (Definitions)

The following terms used herein shall be defined as follows.

  1. 1. The term “Paradise Rewards Member” or “Member” refers to any customer having become a member pursuant to the procedure under Article 5 hereof in the resort’s premises or official website and authorized to use regular membership service.
  2. 2. The term “Paradise Rewards Card,” “Card” or, depending on the context, “Membership Card” refers to the mobile card issued by the resort to the members and approved for regular use of the membership service.
  3. 3. The term “Paradise Rewards Point” or “Point” refers to points which can be accumulated or earned and then used in the purchase of goods and services at the resort.
  4. 4. The term “Premises” includes any store directly operated by the resort (hereinafter “Premises”) and the resort’s Internet site (hereinafter “Website”). Premises where membership service can be used may be added or excluded in the future depending on the resort’s conditions, and the addition and exclusion shall be notified via the resort website.
  5. 5. The term “Leased Spaces” refers to any store providing membership service under contract with the resort and being operated under a lease contract. Certain leased spaces can be excluded. Details of the leased spaces can be checked on the website.
  6. 6. The term “resort Website” or “Website” refers to the resort’s Internet site where the members can check and use the membership service online.
  7. 7. The term “Paradise Rewards Membership Service” or “Membership Service” refers to the overall customer service program provided by the resort to the members (point accumulation/use, discount, event participation, etc.).

Article 3 (Effect and amendment of the Terms and Conditions)

  1. 1. The Terms and Conditions shall become effective when they are posted on the resort website or otherwise notified to a certain individual and such individual consenting to the Terms and Conditions enrolls in the membership service.
  2. 2. The Terms and Conditions shall apply to all members intending to use the membership service, including those who are already members of such service.
  3. 3. The Terms and Conditions may be periodically amended. The resort, to amend the Terms and Conditions due to its internal conditions, shall notify the members of the fact of such amendment, changes made therein, etc. in one or more of the methods below, at least 15 days before the scheduled effective date of amendment. (However, in the case of any amendment that risks being potentially disadvantageous to the members, the notice shall be made at least 30 days in advance.)
    • E-mail notification
    • SMS notification
    • Notice on website (www.p-city.com)
    • Written notice or notice via leaflet
    • Posting on the premises or leased spaces
    • Notice by phone at the contact number provided by the member at the time of becoming a member, etc.
  4. 4. The resort, to transfer its contractual relationship hereunder through business transfer, etc., shall notify it to individual members, and any member who continues to use the membership service for 30 days without raising any objections thereto shall be deemed to consent thereto.
  5. 5. The resort shall notify the members of the fact of amendment hereof, changes made therein, etc. by e-mail or written notice, at the e-mail addresses provided by the members or the most recent addresses provided, in which case notices shall be deemed duly made.
  6. 6. Any member having objections in relation to the amendment may cancel their membership, and if failing to do so or to otherwise raise objections to the resort before the amendment becomes effective, shall be deemed to consent to the amendment.

Article 4 (Membership service)

1. The membership service provided hereunder by the resort to the members shall be as follows.

  • 1) Accumulation or earning of points
    A. A member may earn points based on purchase of the resort’s goods or services, as a result of an event, etc.
    B. However, certain goods and services designated due to the resort’s internal conditions may be excluded from accumulation of points.
    C. Membership classes may be adjusted based on the points accumulated.
  • 2) Use of points
    A. A member may purchase goods or services by using the points at the premises or leased spaces in the resort. To use points, however, a member must be issued a membership card, and present it when purchasing the goods or services.
  • 3) Discounts
    A. A member, when purchasing goods or services at the resort, may receive a discount on the price of the goods and services pursuant to the resort’s membership policy.

2. The membership service provided shall be subject to changes pursuant to the sales policy of the premises and leased spaces in the resort.

Article 5 (Enrollment in membership)

  1. 1. Enrollment in membership may be conducted on the resort website or certain premises.
  2. 2. All customers (including foreigners) using the resort are eligible for the membership, at no additional cost. (However, a minor may not become a member.)
  3. 3. Any customer intending to become a member shall fill out a membership application form (including documented requests) via the resort website or certain premises, sign the form, and then consent to the Terms and Conditions and the Personal Information Policy (‘Consent to collection, sharing, and use of personal information,’ etc.).
  4. 4. All Paradise Signature members, Paradise Casino members, and Chroma VIP members shall automatically become Paradise Rewards members.
  5. 5. The members shall comply with the Terms and Conditions, and any member providing false information at the time of applying for membership may be subject to restrictions in their legal protections and the membership service.

Article 6 (Membership cancellation and disqualification)

  • 1. A member may, at any time request, for their membership to be canceled, in writing, by e-mail, by phone, or in any other method designated by the resort, in which case the resort shall perform the procedure necessary for the cancellation.
  • 2. Where, after use of points, cancellation of the purchase which enabled earning the points renders a member’s points in the negative (below zero), the member may not cancel their membership until repaying the relevant amount. However, if the resort’s negligence has affected the cancellation, the membership can be canceled upon the resort’s approval.
  • 3. In any of the following cases, the resort may suspend or revoke a member’s membership.
    • 1) Where the member makes false registrations or steals another person’s identity, in applying for membership
    • 2) Where the member uses membership service in a wrongful method or for a wrongful purpose (e.g., wrongful accumulation or use of points)
      A. Wrongful accumulation: Points being accumulated or earned for a member even though the member has not actually purchased goods or services. Where points are erroneously accumulated or earned due to system errors, etc., if the member purchasing goods or services consents to another member’s earning the points, there shall be no wrongful accumulation. (However, if the employee of the premises or the leased spaces is a member, unless they have actually purchased goods or services, the resulting point accumulation shall be deemed wrongful.)
      B. Wrongful use: Use another member’s points without such member’s consent.
    • 3) Where the member is deceased
    • 3) Where the member is deceased
    • 5) Where the member breaches their obligations hereunder
    • 6) Where the member interferes with the resort’s normal business and operation, thereby inflicting damages
    • 7) Where the member commits an act of intentionally interfering with operation of the membership service
    • 8) Where the resort decides that it needs to refuse provision of the membership service
  • 4. A member having been disqualified under Paragraph 3 above may state their opinions within 30 days of receiving the resort’s notice, in which case the resort shall review the matter and if it decides that the member’s positions are justified, shall take measures so that they can continue to use regular membership service.
  • 5. In the case of membership cancellation under Paragraph 1 above, the following shall apply.
    • 1) Where a member requests cancellation of their own membership, the cancellation shall become final when the resort notifies completion of measures thereof.
    • 2) Where a member is disqualified for membership, the disqualification shall become final on the date when the resort gives notice thereof.
    • 3) Where a member is disqualified for membership due to their death, the member’s rights, obligations, and points concerning membership service may not be inherited by their heir.
  • 6. In the case of membership cancellation or disqualification, member information shall be handled as follows.
    • 1) A canceled member’s information shall be retained for a period as set forth in Article 15 hereof and then deleted.
    • 2) The information of a disqualified member shall be retained for two years from the disqualification, and during such period, re-enrollment in membership and provision of membership service can be impossible.

Article 7 (Point accumulation)

  • 1. Points may be accumulated or earned when a member purchases goods or services sold by the resort or has become a target of marketing activities (e.g., the resort-conducted events and promotions, or additional point accumulation).
  • 2. For a member having purchased the resort’s goods or services, points shall be calculated and accumulated as follows.
    Accumulated or earned points = (Actual payment made at the time of goods or services purchase (excluding VAT)) X (Point accumulation rate, by class)
  • 3. At certain premises or leased spaces, point accumulation may not be allowed in accordance with the resort’s policy.
  • 4. Points shall be automatically accumulated or earned on the date immediately following the payment date.
    • 1) For point accumulation, a membership card under the relevant member’s name shall be presented, in principle.
    • 2) When using the room, point accumulation varies based on membership class.
      A. RED Membership: 1% of room charge (excluding VAT)
      B. PURPLE Membership: 2% of room charge (excluding VAT)
      C. GOLD Membership: 3% of room charge (excluding VAT)
    • 3) When using the food and beverage or leisure outlets in HOTEL PARADISE or using the premises or leased spaces in the resort, point accumulation varies based on membership class
      A. RED Membership: 1% of the charge (excluding VAT)
      B. PURPLE Membership: 2% of the charge (excluding VAT)
      C. GOLD Membership: 3% of the charge (excluding VAT)
    • 4) Points cannot be earned when a room is booked through a travel agency or as a group.
    • 5) Points cannot be earned when a room is booked through a special contractor.
    • 6) In using the coupons/discounts provided by affiliated cards and vouchers or those provided as membership service, points are earned based on the total payment subtracted by the amount of coupons/discounts and VAT.
    • 7) Out of the points calculated or awarded under Paragraphs 2 and 4 above or additionally earned in the resort-conducted events, decimals shall be discarded. And in the payment for the resort’s goods and services by use of means such as points, affiliation points, gift cards, meal vouchers, room vouchers, mobile coupons, and membership coupons, not cash or credit cards, points may not be accumulated or earned.
    • 8) Points cannot be earned for the amount paid by admission tickets, vouchers, gift cards, etc. purchased through sales agents or third parties.
    • 9) A member shall request point accumulation immediately upon purchase of the resort’s goods and services in principle, but as for their own purchase only, may request retroactive accumulation by presenting the purchase receipt within 30 days of the purchase. The resort, under its internal policy, may change the period for requesting the retroactive accumulation, and depending on the circumstances, may refuse a member’s request for retroactive accumulation.
    • 10) Point accumulation rate and accumulation criteria are subject to changes at the discretion of the resort in accordance with its internal policy.
    • 11) A member may check the accumulated or earned points after becoming a member and logging in to the resort website.
    • 12) Items not eligible for point accumulation
      • A. Payment to leased spaces, annual membership fee, banquet hall rental fee
      • B. Meeting room rental fee, valet parking fee, cigarette, parking fee
      • C. Room charge in excess of 5 rooms a day, room phone charge, and other incidental expenses to use of rooms
      • D. Class fee and equipment rental fee
      • E. Promotional items and purchase goods designated by the premises or the leased spaces
      • F. Payment made before becoming a member
      • G. Payment for special-price room packages
      • H. Payment in purchases made by vouchers (gift cards, room vouchers, meal vouchers, etc.)
      • I. Payment for F&B at ART HOUSE

Article 8 (Use of points)

  1. 1. In order to use points, a member shall acquire membership by applying for it and present a membership card under their name. And to use points worth a certain amount, they shall enter their password. Points accumulated or earned for a member (hereinafter “available points”) shall be spent on first-in-first-out basis.
  2. 2. Minimum usable points and the unit of point use shall be designated by the resort, and use of points shall be notified in the premises or leased spaces in one or more methods (including oral notice). Points may be used after accumulation of 3,000 points as 1 unit point each regardless of the amount of points used.
  3. 3. Points may only be used in the resort-designated premises and leased spaces.
  4. 4. Points may not be transferred, loaned or used as security
  5. 5. The same points may not be used by two or more persons or used multiple times, and two or more persons’ points may not be combined in payment for a single bill.
  6. 6. In a member’s purchase of goods and services, discounts and points may apply simultaneously, but when other discounts are available for them, double discounts shall not be allowed and the highest discount rate shall apply.

Article 9 (Correction, cancellation and expiration of points)

  1. 1. Where there is an error in a member’s accumulated or earned points, the member shall request the resort for correction within 30 days of the occurrence of error, and the resort shall complete the correction within three months of such request. If necessary, the resort may request the member to present any objective evidence (e.g., receipt) which can prove the error.
  2. 2. Points are valid for of 24 months from the date points are earned, and shall automatically expire monthly at the beginning of the month after such 24-month period.
  3. 3. The resort, when revoking a member’s points whose expiry date has arrived, shall notify related matters such as the points about to expire and the time thereof, by email or SMS at least 15 days in advance.
  4. 4. A member may check, in the resort website, the points about to expire and those having already expired.
  5. 5. The expiry date of the points awarded by the resort to a member as a result of marketing activities (e.g., events and promotions), not points accumulated from purchase of the resort’s goods and services, may be separately designated in accordance with the resort’s policies and internal conditions, and shall be separately notified to the members.
  6. 6. Where the payment for a member’s purchase of goods and services is refunded, the points accumulated or used shall be canceled or restored.
  7. 7. For a member intending to cancel their membership as set forth in Article 6 Paragraph 1 hereof to use the remaining points, they shall use, as set forth herein, the available points accumulated until the member-requested date of cancellation.

Article 10 (Membership classes and benefits)

1. Membership class shall be evaluated and reflected every three months (quarterly). Membership class evaluation and adjustment shall be made on the 1/1, 4/1, 7/1, and 10/1 of each year, and benefits as a result of the adjustment may be used for one year therefrom.
2. Benefits according to the membership class, if not used before the expiry date, shall automatically expire, and may not be revived or renewed (extended in period).
3. All benefits are embedded in the membership card, and the membership card shall be presented for use of the benefits.
4. All benefits provided may only be used by the member themselves.
5. RED Membership benefits
1) At the completion of the initial membership enrollment, the member shall be registered a “RED member.”
2) The following benefits shall be provided to RED members.
A. F&B outlets in the hotel : 5% discount.
a. Eligible outlets
① PARADISE HOTEL & RESORT(hereinafter “HOTEL PARADISE”) : On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
② ART PARADISO BOUTIQUE HOTEL(hereinafter “ART PARADISO”) : SERASÉ, BAR SERASÉ
b. Promotional items and purchase goods designated by the premises can be excluded from discount.
B. Bar (Rubik): 2% discount.
C. Purchase of combined CIMER pass: 30% discount up to two persons (including the member).
6. PURPLE Membership benefits
1) Members will be upgraded to PURPLE Membership upon accumulation of 50,000 points or more in two years (24 months) from the time of class evaluation. PURPLE Membership can be maintained over the following 12 months.
2) The following benefits shall be provided to PURPLE members.
A. F&B outlets in the hotel : 5% discount.
a. Eligible outlets
① HOTEL PARADISE : On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
② ART PARADISO : SERASÉ, BAR SERASÉ
b. Promotional items and purchase goods designated by the premises may be excluded from discount.
B. Bar (Rubik): 3% discount.
C. Purchase of combined CIMER pass: 40% discount up to two persons (including the member).
D. One complimentary room upgrade voucher.
a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
b. Not available during: Fridays, Saturdays, days before holiday, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
d. Applicable only for 1-level upgrade and one night’s stay.
e. For HOTEL PARADISE, upgrade is available up to Corner Suite.
f. Use may be restricted depending on vacancy availability.
E. Onet breakfast vouchers for two persons at On the Plate.
a. Up to two persons per voucher.
b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year
c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
F. One voucher for two complimentary Rubik’s signature cocktails
a. Up to two glasses per voucher.
b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
G. Two combined CIMER passes
a. One person per pass.
b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
H. Two complimentary passes for regular performances at CHROMA
a. One person per pass.
b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. Not eligible for performances by well-known overseas DJs.
d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
I. One voucher for one complimentary CHROMA cocktail
a. One glass per voucher
b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. Not eligible for performances by well-known overseas DJs.
d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
J. Two complimentary passes for paid exhibitions at PARADISE ART SPACE(hereinafter “ART SPACE”)
7. GOLD Membership benefits
1) Members will be upgraded to GOLD Membership upon accumulation of 150,000 points or more (in two years (24 months) (from time of class evaluation)). GOLD Membership can be maintained over the following 12 months.
2) The following benefits shall be provided to GOLD members.
A. F&B outlets in the hotel : 10% discount.
a. Eligible outlets
① HOTEL PARADISE : On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
② ART PARADISO : SERASÉ, BAR SERASÉ
b. Promotional items and purchase goods designated by the premises may be excluded from discount.
B. Bar (Rubik): 5% discount.
C. Purchase of combined CIMER pass: 50% discount (up to four persons including the member).
D. Two complimentary room upgrade vouchers.
a. Applicable to HOTEL PARADISE or ART PARADISO rooms.
b. Not available during: Fridays, Saturdays, days before holiday, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
d. For HOTEL PARADISE, upgrade is available up to Corner Suite.
e. Use may be restricted depending on vacancy availability.
E. Two breakfast vouchers for two persons at On the Plate.
a. Up to two persons per voucher.
b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
F. Two vouchers for two complimentary Rubik’s signature cocktails
a. Up to 2 cocktails per voucher.
b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
G. Four combined CIMER passes
a. One person per pass.
b. Not available during: Holidays, Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
H. Two complimentary passes for regular performances at CHROMA
a. One person per pass
b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. Not eligible for performances by well-known overseas DJs.
d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
I. Two vouchers for one complimentary CHROMA cocktail
a. One cocktail per voucher.
b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
c. Not eligible for performances by well-known overseas DJs.
d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
J. 100% discount on all paid exhibitions at ART SPACE
K. Two long-term (1 week) parking passes
a. Free parking for up to seven days (one week, 168 hours) from initial parking
b. After seven days (168 hours), parking fee of 24,000 KRW will be charged per day.
L. The resort’s complimentary welcome amenity will be provided during guest’s stay
a. Shall be limited to the room the actual member stayed.

Article 11 (Member’s rights)

  • 1. Accumulated or earned points shall be indicated at the bottom of the receipt when purchase of the resort’s goods and services is made. A member can also check the points via the website or by phone through the Paradise City Membership Desk.
  • 2. A member has the right to inquire the resort about the benefits and points of the membership. And the resort may notify the members of any updates or changes to the programs through appropriate means. In the case of written notices, the resort shall not be liable for the members’ damages caused by loss or delay in the notice.

Article 12 (Termination of membership service)

  • 1. The resort reserves the right to terminate membership service for its own sound operation.
  • 2. The last day of membership service shall be determined at the resort’s discretion. The resort may terminate membership service due to its conditions by notifying the members six months in advance by e-mail, by SMS, in writing, or on the website.
  • 3. The members shall not be entitled to membership service or benefits past the termination date. Points must be used by the date designated by the resort; any unused points by such date shall automatically be forfeited.

Article 13 (Collection of personal information)

  • 1. The resort may periodically collect and retain not only personal information provided by a member in applying for membership or occurring from the use of membership service but also that obtained with the member’s prior consent, and may use the same for marketing activities to provide better services to the members based analysis thereof. Details on the collection and use of personal information shall follow the ‘Personal Information Policy (Consent to collection and use of personal information)’ contained in the resort website or its membership application form.
  • 2. The resort, when collecting personal information, obtains from the member the ‘consent to collection and use of personal information’ in a designated form, and the member may at any time withdraw the consent.
  • 3. A member, in cases where there are changes in the personal information provided to the resort, shall promptly notify it to the resort, and the resort shall not be liable at all for the damages caused by failure to notify the same.

Article 14 (Use and sharing of personal information)

  • 1. The resort shall only share the collected personal information with third parties stated in the ‘Personal Information Policy,’ only use the same for the purposes stated therein, and may not use the collected personal information for other than the stated purposes without the member’s consent or share with any third parties not stated therein. In violation of the foregoing, all liabilities therefore shall be borne by the resort.
  • 2. The following are exceptions to the above.
    • 1) Where, for shipping, minimum member information (name, address, phone number) is notified to the shipping company
    • 2) Where any personal information necessary for statistics, academic research or market activities is shared in a form wherein a specific individual cannot be identified
    • 3) Where necessary for payment in transactions
    • 4) Where unavoidable under the law
    • 5) Where, in cases of merger, acquisition, or comprehensive business transfer, personal information is shared with the post-merger surviving company, acquiring company, or business transferee
  • 3. The resort, to share a member’s personal information with a third party, shall notify all of the following to the member and obtain their consent thereto, except for cases falling under Paragraph 2 above.
    • 1) Personal information recipient
    • 2) Personal information recipient’s purpose of using the personal information
    • 3) Personal information items to be shared
    • 4) Period of personal information recipient’s retention and usage of personal information
    • 5) The member’s right to refuse to give consent and, in cases where the refusal entails disadvantages, the content thereof

Article 15 (Period of retention and usage of personal information)

  • 1. The resort, when the purpose of collecting a member’s personal information is achieved, shall promptly destroy the personal information in principle. In any of the following cases, however, it may retain the collected personal information in whole or in part for certain periods, as an exception.
    • 1) For purpose of handling customers’ requests: Retention of the collected personal information for 30 days after the membership cancellation
    • 2) Where the resort obtains a separate consent as necessary: Retention of the collected personal information to the extent (member information, and period of retaining the same) consented to
    • 3) Where investigation of accidents, resolution of disputes, handling of complaints, or performance of legal obligations related to the purpose of using the personal information is necessary: Retention of the collected personal information to the extent necessary
  • 2. If applicable laws such as Commercial Act and the Act on Consumer Protection in Electronic Commerce, Etc. require that the foregoing shall be retained for certain periods, the resort may retain member information for periods under applicable laws or for the following periods.
    • 1) Records on contract, offer withdrawal, etc.: 5 years
    • 2) Records on payment and on supply of goods and services: 5 years
    • 3) Records on handling of consumers’ complaints or disputes: 3 years

Article 16 (Member’s rights for protection of personal information)

  • 1. A member reserves the right to withdraw, through membership cancellation, their consent to collection and use of personal information related to the Terms and Conditions. In that case, the resort may only retain member information pursuant to Article 15 hereof.
  • 2. A member may ask to view their personal information held by the resort, and if there is an error in the personal information, may take measures through the resort website, or request correction against the Paradise City Membership Desk or the personnel in charge of personal information protection.
  • 3. When requested by a member for viewing and correction of personal information as stated above, the resort shall promptly take necessary measures.

Article 17 (Personal information-processing contractors)

  • 1. The resort shall itself perform processing and management of the collected personal information in principle, but if necessary, may hire a contractor to perform the foregoing in whole or in part. The resort shall state information on the personal information-processing contractor and other details on its website or the membership application form.
  • 2. The resort provides for necessary matters in the contracts with personal information-processing contractors, so that the personal information can be safely managed pursuant to applicable laws.

Article 18 (Processing of personal information)

  • 1. The resort, so that the members can safely use the membership service, shall endeavor to build and operate a security system to protect the members’ personal information.
  • 2. The resort shall designate the personal information usage period as follows, and separately store/manage or destroy the relevant member’s personal information after expiry of the usage period from the time of final use.
    • 1) Usage period: One year (However, if any member, at the time of applying for membership, expressly requests that the personal information usage period shall be until the time of ‘membership cancellation,’ the personal information usage period for such member shall be until such time.)
    • 2) Usage of personal information : Use of membership service (member verification, website login, point checking, point accumulation, point use, point adjustment, point conversion, etc.), issuance of membership card, purchase of the resort’s goods and services, revision of information, etc.
    • 3) After expiry of the usage period: Separate storage and management
      A. Separate storage and management: As a measure comparable to destruction of personal information, store and manage long-term dormant members’ personal information separately from active members’ personal information DB, and restrict access by ordinary employees.
      B. Notice of expiry of usage period: Notify the fact and date of personal information being destroyed or separately stored, and personal information items to the relevant member, by e-mail, SMS, etc. at least 30 days before expiry of the usage period.
      C. If, after expiry of the usage period, a member uses the membership service, it shall be deemed as a request (for re-use) and restored from the state of separate storage/management to that of regular use.

Article 19 (Website)

  • 1. In order to use the website service, a member shall enroll via the website specified in Article 2 Paragraph 6 hereof, pursuant to the procedure prescribed by the resort.
  •  
  • 2. The resort performs the following to provide the membership service through the website.
    • 1) Provide information related to the membership service (e.g., check the accumulation, use, and expiration of the member’s points, revise personal information, and participate in events)
    • 2) Revise and correct member information
    • 3) Other matters prescribed by the resort
  • 3. In any of the following cases, the resort may restrict or suspend the provision of the website service in whole or in part, but when restricting or suspending use of the service, shall notify the reason and period thereof to the members by e-mail, by SMS, or via the website.
    • 1) Where it is unavoidable (e.g., inspection, repair, replacement, and malfunction of information and communications equipment)
    • 2) Where use of regular service is disrupted due to power failure, equipment malfunction, traffic congestion, etc.
    • 3) Where the resort cannot continue to provide service due to its internal conditions
    • 4) Where there are force majeure events
  • 4. A member shall be responsible for managing their own member ID and password created through the website, and may not divulge to, or share with, a third party, the member ID and password.
  • 5. A member, when becoming aware that their member ID and password have been stolen or are used by a third party, shall immediately notify it to the resort. The resort shall not be legally liable for the member’s damages occurring from theft, not at the resort’s fault, of their information.

Article 20 (Resort’s obligations)

  • 1. The resort shall continue to endeavor to provide stable, continuous membership service as set forth herein.
  • 2. In relation to the collection and use of the members’ personal information, the resort shall comply with the ‘Personal Information Policy’ consented to by the members.
  • 3. Where a member’s opinion or complaint is deemed justified, the resort shall promptly resolve the matter.

Article 21 (Liabilities for breach of the Terms and Conditions)

  • 1. All liabilities for breach of the Terms and Conditions shall be borne by the breaching party, who shall compensate for any damages incurred by the other party.
  • 2. The resort shall not be liable for any member’s damages related to use of the membership service and caused by the member’s intent or negligence.

Article 22 (Interpretation and jurisdiction)

  • 1. The membership service is for the benefit of the resort’s customers. Considering the free membership service provided by the resort, members must consent that the Terms and Conditions reflect the resort’s conditions and positions.
  • 2. This contract (terms) can be written in Korean and other different languages. If there is a difference or disagreement between the contracts (terms) written in different languages, Korean version has the top priority in all aspects.
  • 3. Matters not set forth herein and the interpretation hereof shall be governed in accordance with the laws of the Republic of Korea and commercial practices.
  • 4. All disputes and lawsuits related to use of the membership service hereunder shall be resolved in the court presiding over the member’s address, and if the member has no address, shall be subject to exclusive jurisdiction of the district court presiding over the residence. However, if a member’s address or residence is not clear at the time of filing the lawsuit or in cases of an overseas resident, the lawsuit shall be filed in the jurisdictional court under the Civil Procedure Act.

Paradise City

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Paradise Rewards Terms and Conditions

 

Article 1 (Purpose)

The purpose of these Paradise Signature Terms and Conditions (hereinafter “Terms and Conditions”) is to set forth matters including Paradise City’s (hereinafter “Resort”) and the members’ rights and obligations, and relevant procedures in connection with services provided to the members of Paradise Signature ( (hereinafter “Membership”) operated by the Resort.

Article 2 (Definitions)

The following terms used herein shall be defined as follows.

  • 1. The term “Paradise Signature Member” or “Member” refers to any customer having become a member pursuant to the procedure under Articles 4 and 5 hereof through the Resort’s premises or website or the Paradise City Membership Desk and authorized to use regular membership service.
  • 2. The term “Paradise Signature Card,” “Card” or, depending on the context, “Membership Card” refers to the membership card issued by the Resort to the members and approved for regular use of the membership service.
  • 3. The term “Paradise Signature Membership Benefit” or “Benefit” refers to the discounts and facility usage provided by the Resort to the members until the membership expires.
  • 4. The term “Paradise Signature Membership Coupon” or “Coupon” refers to any room voucher, meal voucher, discount voucher, etc. which can be used by the members in the Resort until the membership expires. Coupons are embedded in the membership card in the form of an electronic voucher.
  • 5. On the Resort website (hereinafter “Website”), an individual can request to enroll in membership, and check available membership benefits and coupons.
  • 6. The term “Family Member” refers to an individual having become a family member by providing their personal information to the Resort and submitted a document proving the family relationship (limited to only one of the member’s direct family members), who can use the Resort-provided services and privileges until the member’s membership expires.

Article 3 (Effect and amendment of the Terms and Conditions)

 

  • 1. The Terms and Conditions shall become effective when they are posted on the Resort website or otherwise notified to a certain individual and such individual consenting to the Terms and Conditions enrolls in the membership service.
  • 2. The Terms and Conditions shall apply to all members intending to use the membership service, including those who are already members of such service.
  • 3. The Terms and Conditions may be periodically amended. The Resort, to amend the Terms and Conditions due to its internal conditions, shall notify the members of the fact of such amendment, changes made therein, etc. in one or more of the methods below, at least 15 days before the scheduled effective date of amendment. (However, in the case of any amendment that risks being potentially disadvantageous to the members, the notice shall be made at least 30 days in advance.)
    • E-mail notification
    • SMS notification
    • Notice on website (www.p-city.com)
    • Written notice or notice via leaflet
    • Posting on the premises or leased spaces
    • Notice by phone at the contact number provided by the member at the time of becoming a member, etc.
  • 4. The Resort, to transfer its contractual relationship hereunder through business transfer, etc., shall notify it to individual members, and any member who continues to use the membership service for 30 days without raising any objections thereto shall be deemed to consent thereto.
  • 5. The Resort shall notify the members of the fact of amendment hereof, changes made therein, etc. by e-mail or written notice, at the e-mail addresses provided by the members or the most recent addresses provided, in which case notices shall be deemed duly made.
  • 6. Any member having objections in relation to the amendment may cancel their membership, and if failing to do so or to otherwise raise objections to the Resort before the amendment becomes effective, shall be deemed to consent to the amendment.

Article 4 (Membership)

 

  • 1. All individual customers (including foreigners) using the Resort are eligible for the membership, but corporations or organizations are not. Membership enrollment procedure shall be completed only when the annual fee for the desired membership service class has been paid. (However, a minor may not become a member.)
  • 2. An individual having used their membership for a wrongful purpose or interfered with the Resort’s normal operation and business and thus has been deprived of the membership upon the Resort’s judgment cannot become a member for 5 years therefrom.

Article 5 (Enrollment in membership)

  • 1. Application for membership is completed when an individual eligible for membership under Article 3 hereof fills out a membership application form in the Resort-designated premises or the website or indicates their consent to the Terms and Conditions in a phone conversation recorded by the Paradise CIty Membership Desk.
  • 2. Any customer intending to become a member shall fill out a membership application form (including documented requests) via the Resort website, certain premises designated by the Resort, or the Paradise City Membership Desk, sign the form, and then consent to the Terms and Conditions and the Personal Information Policy (‘Consent to collection, sharing, and use of personal information,’ etc.).
  • 3. Paradise Signature members shall automatically become Paradise Rewards members.
  • 4. The members shall comply with the Terms and Conditions, and any member providing false information at the time of applying for membership may be subject to restrictions in their legal protections and the membership service.
  • 5. In any of the following cases, the Resort will not approve an individual’s enrollment in membership.
    • 1) If the individual provides false information in the membership application form (including cases of membership enrollment via phone)
    • 2) If material information concerning the individual is missing or misstated
    • 3) If the individual’s membership has been suspended or revoked under Article 8 Paragraph 4 hereof

Article 6 (Annual membership fee)

  • 1. An individual desiring to enroll in the membership shall be issued a membership card after they fill out a membership application form pursuant to the procedure under Article 4 hereof and then pays the annual membership fee. Membership shall be granted after issuance of the membership card.
  • 2. Members are classified into Signature Orange, Signature Red, Signature Purple, and Signature Gold members.
    • 1) Signature Orange members: KRW 450,000 (including VAT)
    • 2) Signature Red members: KRW 450,000 (including VAT)
    • 3) Signature Purple members: KRW 650,000 (including VAT)
    • 4) Signature Gold members: KRW 1,200,000 (including VAT)

Article 7 (Membership card)

  • 1. In order to use the benefits and coupons, a member must present their membership card,
  • 2. Only the Member with their name on the card may use the benefits. In the case of any violation thereof, the Resort shall not be liable for the member’s ensuing damages, and upon the Resort’s judgment, the member may suffer disadvantages such as membership suspension.
  • 3. To be re-issued a membership card due to loss, damage, etc., thereof, a member shall notify the matter to the Resort and then be re-issued the membership card by going through the necessary procedure. However, the Resort shall not be liable for any of the member’s damages (e.g., benefits and coupons being used) occurring during the loss.
  • 4. Membership cards cannot be used as credit cards or exchanged for cash.
  • 5. In the case of loss, theft, or destruction (or damage) of the membership card, a member shoul immediately notify it to the Paradise City Membership Desk (+82 1833-8330), and any damages caused by failure to do so will not be compensated by the Resort.

Article 8 (Membership cancellation)

  • 1. A member may request a refund of annual membership fee within seven days of the membership enrollment date, and at the time of refund, shall lose that membership.
  • 2. In order to receive a refund of annual membership fee, a member should have used no benefits and coupons, and from the time of refund, the membership card cannot be used.
  • 3. If a member requesting a refund of annual membership fee has used benefits and coupons, they can receive the refund after returning fair price of such benefits and coupons to the Resort.
  • 4. In any of the following cases, the Resort may suspend or revoke a member’s membership.
    • 1) If the member makes false registrations or steals another individual’s identity, for use when applying for membership
    • 2) If the member uses membership service in a wrongful method or for a wrongful purpose (e.g., wrongful use of benefits and coupons)
    • A. Wrongful use: Use another member’s benefits and coupons without such member’s consent
    • 3) If the member is deceased
    • 4) If the member violates applicable laws and thereby threatens the order of electronic commerce (e.g., wrongfully interfere with another member’s use of the premises or the website, or steal another member’s information)
    • 5) If the member breaches their obligations hereunder
    • 6) If the member interferes with the Resort’s normal business and operation, thereby inflicting damages
    • 7) If the member commits an act of intentionally interfering with the operation of the membership service
    • 8) If the Resort decides that it needs to refuse provision of the membership service
  • 5. A member having been disqualified under Paragraph 4 above may state their opinions within 30 days of receiving the Resort’s notice, in which case the Resort shall review the matter and if it decides that the member’s positions are justified, shall take measures so that they can continue to use regular membership service.
  • 6. In the case of membership cancellation under Paragraphs 1, 2, and 3 above, the following shall apply.
    • 1) If a member requests cancellation of their own membership and refund of the annual membership fee, the cancellation shall become final when the Resort notifies completion of measures thereof.
    • 2) If a member requests cancellation of their own membership and refund of the annual membership fee, they may decide to keep their Paradise Rewards membership.
    • 3) A member’s membership disqualification shall become final on the date when the Resort gives notice thereof.
    • 4) If a member is disqualified for membership due to their death, the member’s rights, obligations, benefits, and coupons concerning membership service may not be inherited by their heir.

Article 9 (Membership benefits)

  • 1. The benefits and coupons shall be valid for 380 days from the membership enrollment date.
  • 2. No benefits may be used in conjunction with other benefits.
  • 3. Period definitions
    1) Summer peak season: 7/21 - 8/20
    2) Peak season: 7/28 - 8/5, 12/24
    3) Year-end holiday season: 12/29 – 31
  • 4. Benefits and coupons
    • 1) Signature Orange Membership Benefits
      • A. 50% discount on all combined CIMER passes
        a. Applicable up to four persons (including the member).
        b. Not applicable in conjunction with other discounts such as affiliated discount and promotional discount.
      • B. 10% discount on all F&B at the Hotel
        a. Eligible outlets
        ① PARADISE HOTEL & RESORT(hereinafter “HOTEL PARADISE”) : On the Plate, La Scala, Raku, Rubik, Lounge Paradise, Garden Café, Imperial Treasure.
        ② ART PARADISO BOUTIQUE HOTEL(hereinafter “ART PARADISO) : SERASÉ, LOUNGE&BAR SERASÉ
        d. Certain bakery items, merchandises, premises-designated promotional items, discounted items, and special-price items can be excluded from this discount.
        c. A single membership card cannot be used for a discount for multiple tables at the same time.
      • C. 10% discount on all paid exhibitions at PARADISE ART SPACE(hereinafter “ART SPACE”)
      • D. Three complimentary HOTEL PARADISE pool access passes for 2 persons
        a. Up to two persons per pass
        b. Not available during: Fridays, Saturdays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        c. No re-entry after leaving the pool.
        d. Use of this voucher must be reserved through Membership Desk at least three days prior to its use, and may be restricted based on facility conditions.
        e. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • E. Four combined CIMER passes
        a. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Use may be restricted based on facility conditions.
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • F. Four complimentary passes for regular performances at CHROMA
        a. One person per pass.
        b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        c. Not eligible for performances by well-known overseas DJs.
        d. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • G. Two vouchers for complimentary CHROMA cocktail
        a. One glass per voucher.
        b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        c. Not eligible for performances by well-known overseas DJs.
        d. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • H. Two complimentary passes for paid exhibitions at ART SPACE
      • I. One long-term (1 week) parking pass
        a. Free parking for up to seven days (1 week, 168 hours) from initial parking.
        b. After seven days (168 hours), parking fee of up to 24,000 KRW will be charged per day.
    • 2) Signature Red Membership Benefits
      • A. DISCOUNT on all F&B at the Hotel
        a. 1 person: 10% discount / 2 persons: 30% discount / 3 persons: 33% discount / 4 persons: 25% discount / 5 to 9 persons: 20% discount / 10 to 19 persons: 10% discount
        ① Discount rates based on the final paid amount for F&B.
        ② A person shall order at least one menu item, in order to be counted for this discount.
        b. Eligible outlets (discount based on number of guests)
        ① HOTEL PARADISE: On the Plate, La Scala, Raku
        ② ART PARADISO:SERASÉ, LOUNGE&BAR SERASÉ
        c. Eligible outlets (fixed 10% discount)
        ① HOTEL PARADISE: Lounge Paradise, Rubik, Garden Cafe, Imperial Treasure
        d. Beverage: 10% discount
        e. Certain bakery items, merchandises, premises-designated promotional items, discounted items, and special-price items can be excluded from this discount.
        f. A single membership card cannot be used for a discount for multiple tables at the same time.
      • B. Three KRW 100,000 vouchers for F&B
        a. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Eligible outlets
        ① HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
        d. Any balance after use will not be refunded.
      • C. Three KRW 50,000 vouchers for F&B
        a. Not available during: Holidays, peak season (7/28~/5, 12/24) and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Eligible outlets
        ① HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
        d. Any balance after use will not be refunded.
      • D. Two complimentary HOTEL PARADISE pool access for two persons
        a. Up to two persons per pass.
        b. Not available during: Fridays, Saturdays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        c. No re-entry after leaving the pool.
        d. Use of this voucher must be reserved through Membership Desk at least three days prior to its use, and may be restricted based on facility conditions.
        e. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • E. One long-term (1 week) parking pass
        a. Free parking for up to seven days (1 week, 168 hours) from initial parking
        b. After seven days (168 hours), parking fee of up to 24,000 KRW will be charged per day.
    • 3) Signature Purple Membership Benefits
      • A. Additional point accumulation
        a. With additional point accumulation provided based on Paradise Rewards class, the following accumulation rates apply.
        ① Paradise Rewards Red: 1.25% of actual paid amount (excluding VAT)
        ② Paradise Rewards Purple: 2.35% of actual paid amount (excluding VAT)
        ③ Paradise Rewards Gold: 3.50% of actual paid amount (excluding VAT)
        b. Point accumulation policies shall follow Paradise Rewards Terms and Conditions and policies.
      • B. One HOTEL PARADISE deluxe room voucher (1 night’s stay)
        a. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        b. You may request to make a reservation during peak season and the year-end and New Year holidays, but there will be an extra charge (200,000 KRW, excluding VAT)
        c. Use may be restricted depending on vacancy availability.
      • C. Two complimentary HOTEL PARADISE room upgrade voucher
        a. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        b. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        c. Applicable for only 1-level upgrade and one night’s stay
        d. Upgrading to Corner Suite is possible.
        e. Use may be restricted depending on vacancy availability.
      • D. One complimentary ART PARADISO room upgrade voucher
        a. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        b. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        c. Applicable for only 1-level upgrade and one night’s stay.
        d. Use may be restricted depending on vacancy availability.
      • E. One 50% room discount voucher
        a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        b. 50% discount from the rack rate.
        c. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        d. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        e. Use may be restricted depending on vacancy availability.
      • F. Two breakfast vouchers for two persons at On the Plate
        a. Up to two persons per voucher.
        b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • G. Four combined CIMER pass
        a. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Use may be restricted based on facility conditions.
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • H. Two complimentary passes for regular performances at CHROMA
        a. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Not eligible for performances by well-known overseas DJs.
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • I. Four complimentary passes for paid exhibitions at ART SPACE
      • J. One long-term (1 week) parking pass
        a. Free parking for up to seven days (1 week, 168 hours) from initial parking.
        b. After seven days (168 hours), parking fee of up to 24,000 KRW will be charged per day.
    • 4) Signature Gold Membership Benefits
      • A. Discount on all F&B at the Hotel
        a. 1 person: 10% discount / 2 persons: 30% discount / 3 persons: 33% discount / 4 persons: 25% discount / 5 – 9 persons: 20% discount / 10 – 19 persons: 10% discount
        ① Discount rates based on the final paid amount for F&B.
        ② A person shall order at least one menu item, in order to be counted for this discount.
        b. Eligible outlets (discount based on number of guests)
        ① HOTEL PARADISE: On the Plate, La Scala, Raku
        ② ART PARADISO : SERASÉ, LOUNGE&BAR SERASÉ
        c. Eligible outlets (fixed 10% discount)
        ① HOTEL PARADISE: Lounge Paradise, Rubik, Garden Café, Imperial Treasure
        d. Beverage: 10% discount.
        e. Certain bakery items, merchandises, premises-designated promotional items, discounted items, and special-price items can be excluded from this discount.
        f. A single membership card cannot be used for a discount for multiple tables at the same time.
      • B. Discounts on Rooms
        a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        ① 30% discount applied on weekday room nights (Based on rack rate)
        ② 15% discount applied on weekends room nights (Based on rack rate)
      • C. One HOTEL PARADISE grand premier deluxe room voucher (1 night’s stay)
        a. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        b. You may request to make a reservation during peak season and the year-end and New Year holidays, but there will be an extra charge (200,000 KRW, excluding VAT).
        c. Use may be restricted depending on vacancy availability.
      • D. One ART PARADISO junior suite voucher (1 night’s stay)
        a. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        b. You may request to make a reservation during peak season and the year-end and New Year holidays, but there will be an extra charge (200,000 KRW, excluding VAT).
        c. Use may be restricted depending on vacancy availability.
      • E. One complimentary room upgrade voucher
        a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        b. Not available during: Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        c. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        d. Applicable for only 1-level upgrade and one night’s stay.
        e. For HOTEL PARADISE, upgrading to Corner Suite is possible.
        f. For ART PARADISO, upgrading to Deluxe Suite is possible.
        g. Use may be restricted depending on vacancy availability.
      • F. Three 50% room discount coupons
        a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        b. 50% discount from the rack rate.
        c. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        d. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        e. Use may be restricted depending on vacancy availability.
      • G. Complimentary welcome amenity
        a. The Resort’s complimentary welcome amenity will be provided during guest’s stay
      • H. Three KRW 100,000 vouchers for F&B
        a. Not available during: Holidays, peak season (7/28~/5, 12/24) and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Eligible outlets
        ① HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
        d. Any balance after use will not be refunded.
      • I. Two KRW 50,000 vouchers for F&B
        a. Not available during: Holidays, peak season (7/28~/5, 12/24) and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Eligible outlets
        ① HOTEL PARADISE: On the Plate, La Scala, Raku, Lounge Paradise, Rubik, Garden Café
        ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
        d. Any balance after use will not be refunded.
      • J. Four CIMER Aqua Spa tickets
        a. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Use may be restricted based on facility conditions.
        c. A discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • K. Two complimentary passes for regular performances at CHROMA
        a. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates are subject to change each year.
        b. Not eligible for performances by well-known overseas DJs.
        c. a discount or point accumulation rate is applied to any amount that is not covered by the voucher.
      • L. Four complimentary passes for paid exhibitions at ART SPACE
      • M. Two long-term (1 week) parking passes
        a. Free parking for up to seven days (1 week, 168 hours) from initial parking.
        b. After seven days (168 hours), a parking fee of up to 24,000 KRW will be charged per day.

Article 10 (Point Accumulation)

  • 1. The term “Point” refers to any points earned by a member through the purchase of the Resort’s goods or services or in connection with marketing activities (e.g., Resort-operated events and promotions, additional point accumulation).
  • 2. For a member having purchased the Resort’s goods or services, points shall be calculated and accumulated as follows.
    • 1) Accumulated or earned points = (Actual payment made at the time of goods or services purchase (excluding VAT)) X (Point accumulation rate, by class)
  • 3. At certain premises or leased spaces, point accumulation may not be allowed in accordance with the Resort’s policy.
  • 4. Points shall be automatically accumulated or earned on the date immediately following the payment date.
    • 1) For point accumulation, a membership card under the relevant member’s name shall be presented, in principle.
    • 2) When using the room, point accumulation varies based on membership class.
      A. RED Membership: 1% of room charge (excluding VAT)
      B. PURPLE Membership: 2% of room charge (excluding VAT)
      C. GOLD Membership: 3% of room charge (excluding VAT)
    • 3) When using the food and beverage or leisure outlets in Resort or using the premises or leased spaces in the Resort, point accumulation varies based on membership class
      A. RED Membership: 1% of the charge (excluding VAT)
      B. PURPLE Membership: 2% of the charge (excluding VAT)
      C. GOLD Membership: 3% of the charge (excluding VAT)
    • 4) Points cannot be earned when a room is booked through a travel agency or as a group.
    • 5) Points cannot be earned when a room is booked through a special contractor.
    • 6) In using the coupons/discounts provided by affiliated cards and vouchers or those provided as membership service, points are earned based on the total payment subtracted by the amount of coupons/discounts and VAT.
    • 7) Out of the points calculated or awarded under Paragraphs 2 and 4 above or additionally earned in the Resort-conducted events, decimals shall be discarded. And in the payment for the Resort’s goods and services by use of means such as points, affiliation points, gift cards, meal vouchers, room vouchers, mobile coupons, and membership coupons, not cash or credit cards, points may not be accumulated or earned.
    • 8) Points cannot be earned for the amount paid by admission tickets, vouchers, gift cards, etc. purchased through sales agents or third parties.
    • 9) A member shall request point accumulation immediately upon purchase of the Resort’s goods and services in principle, but as for their own purchase only, may request retroactive accumulation by presenting the purchase receipt within 30 days of the purchase. The Resort, under its internal policy, may change the period for requesting the retroactive accumulation, and depending on the circumstances, may refuse a member’s request for retroactive accumulation.
    • 10) Point accumulation rate and accumulation criteria are subject to changes at the discretion of the Resort in accordance with its internal policy.
    • 11) A member may check the accumulated or earned points after becoming a member and logging in to the Resort website.
    • 12) Items not eligible for point accumulation
      A. Payment to leased spaces, annual membership fee, banquet hall rental fee
      B. Meeting room rental fee, valet parking fee, cigarette, parking fee
      C. Room charge in excess of 5 rooms a day, room phone charge, and other incidental expenses to use of rooms
      D. Class fee and equipment rental fee
      E. Promotional items and purchase goods designated by the premises or the leased spaces
      F. Payment made before becoming a member
      G. Payment for special-price room packages
      H. Payment in purchases made by vouchers (gift cards, room vouchers, meal vouchers, etc.)
      I. Payment for F&B at ART HOUSE

Article 11 (Use of Points)

  • 1. In order to use points, a member shall acquire membership by applying for it and present a membership card under their name. And to use points worth a certain amount, they shall enter their password. Points accumulated or earned for a member (hereinafter “available points”) shall be spent on first-in-first-out basis.
  • 2. Minimum usable points and the unit of point use shall be designated by the Resort, and use of points shall be notified in the premises or leased spaces in one or more methods (including oral notice). Points may be used after accumulation of 3,000 points as 1 unit point each regardless of the amount of points used.
  • 3. Points may only be used in the Resort-designated premises and leased spaces.
  • 4. Points may not be transferred, loaned or used as security
  • 5. The same points may not be used by two or more persons or used multiple times, and two or more persons’ points may not be combined in payment for a single bill.
  • 6. In a member’s purchase of goods and services, discounts and points may apply simultaneously, but when other discounts are available for them, double discounts shall not be allowed and the highest discount rate shall apply.

Article 12 (Correction, cancellation and expiration of points)

  • 1. Where there is an error in a member’s accumulated or earned points, the member shall request the Resort for correction within 30 days of the occurrence of error, and the Resort shall complete the correction within three months of such request. If necessary, the Resort may request the member to present any objective evidence (e.g., receipt) which can prove the error.
  • 2. Points are valid for of 24 months from the date points are earned, and shall automatically expire monthly at the beginning of the month after such 24-month period.
  • 3. The Resort, when revoking a member’s points whose expiry date has arrived, shall notify related matters such as the points about to expire and the time thereof, by email or SMS at least 15 days in advance.
  • 4. A member may check, in the Resort website, the points about to expire and those having already expired.
  • 5. The expiry date of the points awarded by the Resort to a member as a result of marketing activities (e.g., events and promotions), not points accumulated from purchase of the Resort’s goods and services, may be separately designated in accordance with the Resort’s policies and internal conditions, and shall be separately notified to the members.
  • 6. Where the payment for a member’s purchase of goods and services is refunded, the points accumulated or used shall be canceled or restored.
  • 7. For a member intending to cancel their membership as set forth in Article 6 Paragraph 1 hereof to use the remaining points, they shall use, as set forth herein, the available points accumulated until the member-requested date of cancellation.

Article 13 (Paradise Rewards classes and benefits)

  • 1. Paradise Rewards class shall be evaluated and reflected every three months (quarterly). Membership class evaluation and adjustment shall be made on the 1/1, 4/1, 7/1, and 10/1 of each year, and benefits as a result of the adjustment may be used for one year therefrom.
  • 2. Benefits according to the membership class, if not used before the expiry date, shall automatically expire, and may not be revived or renewed (extended in period).
  • 3. All benefits are embedded in the membership card, and the membership card shall be presented for use of the benefits.
  • 4. All benefits provided may only be used by the member themselves.
  • 5. RED Membership benefits
    • 1) At the completion of the initial membership enrollment, the member shall be registered a “RED member.”
    • 2) The following benefits shall be provided to RED members.
      • A. F&B outlets in the Resort: 5% discount.
        a. Eligible outlets ① HOTEL PARADISE: On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
        ② ART PARADISO : SERASÉ, LOUNGE&BAR SERASÉ
        b. Promotional items and purchase goods designated by the premises can be excluded from discount.
      • B. Bar (Rubik): 2% discount.
      • C. Purchase of combined CIMER pass: 30% discount up to two persons (including the member).
  • 6. PURPLE Membership benefits
    • 1) Members will be upgraded to PURPLE Membership upon accumulation of 50,000 points or more in two years (24 months) from the time of class evaluation. PURPLE Membership can be maintained over the following 12 months.
    • 2) The following benefits shall be provided to PURPLE members.
      • A. F&B outlets in the Resort: 5% discount. a. Eligible outlets ① HOTEL PARADISE: On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
        ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
        b. Promotional items and purchase goods designated by the premises may be excluded from discount.
      • B. Bar (Rubik): 3% discount.
      • C. Purchase of combined CIMER pass: 40% discount up to two persons (including the member).
      • D. One complimentary room upgrade voucher.
        a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        b. Not available during: Fridays, Saturdays, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.
        c. Applicable for only 1-level upgrade and one night’s stay.
        d. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        e. For HOTEL PARADISE, upgrading to Corner Suite is possible.
      • E. One breakfast vouchers for two persons at On the Plate.
        a. Up to two persons per voucher.
        b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year
        c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • F. One voucher for two complimentary Rubik’s signature cocktails
        a. Up to two glasses per voucher.
        b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • G. Two combined CIMER passes
        a. One person per pass.
        b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • H. Two complimentary passes for regular performances at CHROMA
        a. One person per pass.
        b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. Not eligible for performances by well-known overseas DJs.
        d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • I. One voucher for one complimentary CHROMA cocktail
        a. One glass per voucher
        b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. Not eligible for performances by well-known overseas DJs.
        d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • J. Two complimentary passes for paid exhibitions at ART SPACE
  • 7. GOLD Membership benefits
    • 1) Members will be upgraded to GOLD Membership upon accumulation of 150,000 points or more (in two years (24 months) (from time of class evaluation)). GOLD Membership can be maintained over the following 12 months.
    • 2) The following benefits shall be provided to GOLD members.
      • A. F&B outlets in the Resort: 10% discount.
        a. Eligible outlets ① HOTEL PARADISE : On the Plate, La Scala, Raku, Garden Café, Lounge Paradise
        ② ART PARADISO: SERASÉ, LOUNGE&BAR SERASÉ
        b. Promotional items and purchase goods designated by the premises may be excluded from discount.
      • B. Bar (Rubik): 5% discount.
      • C. Purchase of combined CIMER pass: 50% discount (up to four persons including the member).
      • D. Two complimentary room upgrade vouchers.
        a. Applicable for HOTEL PARADISE or ART PARADISO rooms.
        b. Not available during: Fridays, Saturday, days before holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31).
        Specific dates are subject to change each year.

        c. Applicable for only 1-level upgrade and one night’s stay.
        d. Applicable only for booking through Room Reservation Desk. Not applicable when a room is booked through an online reservation agent or special contractor.
        e. For HOTEL PARADISE, upgrading to Corner Suite is possible.
      • E. Two breakfast vouchers for two persons at On the Plate.
        a. Up to two persons per voucher.
        b. Not available during: Holidays, peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • F. Two vouchers for two complimentary Rubik’s signature cocktails
        a. Up to 2 cocktails per voucher.
        b. Not available during: Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • G. Four combined CIMER passes
        a. One person per pass.
        b. Not available during: Holidays, Peak season (7/28 - 8/5, 12/24), and year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • H. Two complimentary passes for regular performances at CHROMA
        a. One person per pass
        b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. Not eligible for performances by well-known overseas DJs.
        d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • I. Two vouchers for one complimentary CHROMA cocktail
        a. One cocktail per voucher.
        b. Not available during: Year-end holiday season (12/29 - 12/31). Specific dates subject to changes each year.
        c. Not eligible for performances by well-known overseas DJs.
        d. A discount or point accumulation rate is applied for any amount that is not covered by the voucher.
      • J. ART SPACE Exhibition Admission
      • K. Two long-term (1 week) parking passes
        a. Free parking for up to seven days (one week, 168 hours) from initial parking
        b. After seven days (168 hours), parking fee of 24,000 KRW will be charged per day.

Article 14 (Member’s rights)

  • 1. A member has the right to inquire with the Resort about the benefits and coupons he has used.
  • 2. The Resort may notify the members of any changes in the terms and conditions of benefits and coupons through appropriate means. In the case of written notices, the Resort shall not be liable for any of the members’ potential damages caused by loss or delay of the notice.

Article 15 (Collection of personal information)

  • 1. The Resort may periodically collect and retain not only personal information provided by a member in applying for membership or occurring from the use of membership service but also that obtained with the member’s prior consent, and may use the same for marketing activities to provide better services to the members based analysis thereof. Details on the collection and use of personal information shall follow the ‘Personal Information Policy (Consent to collection and use of personal information)’ contained in the Resort website or its membership application form.
  • 2. The Resort, when collecting personal information, obtains from the member the ‘consent to collection and use of personal information’ in a designated form, and the member may at any time withdraw the consent.
  • 3. A member, in cases where there are changes in the personal information provided to the Resort, shall promptly notify it to the Resort, and the Resort shall not be liable at all for the damages caused by failure to notify the same.

Article 16 (Use and sharing of personal information)

  • 1. The Resort shall only share the collected personal information with third parties stated in the ‘Personal Information Policy,’ only use the same for the purposes stated therein, and may not use the collected personal information for other than the stated purposes without the member’s consent or share with any third parties not stated therein. In violation of the foregoing, all liabilities therefore shall be borne by the Resort.
  • 2. The following are exceptions to the above.
    • 1) Where, for shipping, minimum member information (name, address, phone number) is notified to the shipping company
    • 2) Where any personal information necessary for statistics, academic research or market activities is shared in a form wherein a specific individual cannot be identified
    • 3) Where necessary for payment in transactions
    • 4) Where unavoidable under the law
    • 5) Where, in cases of merger, acquisition, or comprehensive business transfer, personal information is shared with the post-merger surviving company, acquiring company, or business transferee
  • 3. The Resort, to share a member’s personal information with a third party, shall notify all of the following to the member and obtain their consent thereto, except for cases falling under Paragraph 2 above.
    • 1) Personal information recipient
    • 2) Personal information recipient’s purpose of using the personal information
    • 3) Personal information items to be shared
    • 4) Period of personal information recipient’s retention and usage of personal information
    • 5) The member’s right to refuse to give consent and, in cases where the refusal entails disadvantages, the content thereof

Article 17 (Period of retention and usage of personal information)

  • 1. The Resort, when the purpose of collecting a member’s personal information is achieved, shall promptly destroy the personal information in principle. In any of the following cases, however, it may retain the collected personal information in whole or in part for certain periods, as an exception.
    • 1) For purpose of handling customers’ requests: Retention of the collected personal information for 30 days after the membership cancellation
    • 2) Where the Resort obtains a separate consent as necessary: Retention of the collected personal information to the extent (member information, and period of retaining the same) consented to
    • 3) Where investigation of accidents, resolution of disputes, handling of complaints, or performance of legal obligations related to the purpose of using the personal information is necessary: Retention of the collected personal information to the extent necessary
  • 2. If applicable laws such as Commercial Act and the Act on Consumer Protection in Electronic Commerce, Etc. require that the foregoing shall be retained for certain periods, the Resort may retain member information for periods under applicable laws or for the following periods.
    • 1) Records on contract, offer withdrawal, etc.: 5 years
    • 2) Records on payment and on supply of goods and services: 5 years
    • 3) Records on handling of consumers’ complaints or disputes: 3 years

Article 18 (Member’s rights for protection of personal information)

  • 1. A member reserves the right to withdraw, through membership cancellation, their consent to collection and use of personal information related to the Terms and Conditions. In that case, the Resort may only retain member information pursuant to Article 15 hereof.
  • 2. A member may ask to view their personal information held by the Resort, and if there is an error in the personal information, may take measures through the Resort website, or request correction against the Paradise City Membership Desk or the personnel in charge of personal information protection.
  • 3. When requested by a member for viewing and correction of personal information as stated above, the Resort shall promptly take necessary measures.

Article 19 (Personal information-processing contractors)

  • 1. The Resort shall itself perform processing and management of the collected personal information in principle, but if necessary, may hire a contractor to perform the foregoing in whole or in part. The Resort shall state information on the personal information-processing contractor and other details on its website or the membership application form.
  • 2. The Resort provides for necessary matters in the contracts with personal information-processing contractors, so that the personal information can be safely managed pursuant to applicable laws.

Article 20 (Processing of personal information)

  • 1. The Resort, so that the members can safely use the membership service, shall endeavor to build and operate a security system to protect the members’ personal information.
  • 2. The Resort shall designate the personal information usage period as follows, and separately store/manage or destroy the relevant member’s personal information after expiry of the usage period from the time of final use.
    • 1) Usage period: One year (However, if any member, at the time of applying for membership, expressly requests that the personal information usage period shall be until the time of ‘membership cancellation,’ the personal information usage period for such member shall be until such time.)
    • 2) Usage of personal information : Use of membership service (member verification, website login, point checking, point accumulation, point use, point adjustment, point conversion, etc.), issuance of membership card, purchase of the Resort’s goods and services, revision of information, etc.
    • 3) After expiry of the usage period: Separate storage and management
      가. Separate storage and management: As a measure comparable to destruction of personal information, store and manage long-term dormant members’ personal information separately from active members’ personal information DB, and restrict access by ordinary employees.
      나. Notice of expiry of usage period: Notify the fact and date of personal information being destroyed or separately stored, and personal information items to the relevant member, by e-mail, SMS, etc. at least 30 days before expiry of the usage period.
      다. If, after expiry of the usage period, a member uses the membership service, it shall be deemed as a request (for re-use) and restored from the state of separate storage/management to that of regular use.

Article 21(Website)

  • 1. In order to use the website service, a member shall enroll via the website specified in Article 2 Paragraph 6 hereof, pursuant to the procedure prescribed by the Resort.
  • 2. The Resort performs the following to provide the membership service through the website.
    • 1) Provide information related to the membership service (e.g., check the accumulation, use, and expiration of the member’s points, revise personal information, and participate in events)
    • 2) Revise and correct member information
    • 3) Other matters prescribed by the Resort
  • 3. In any of the following cases, the Resort may restrict or suspend the provision of the website service in whole or in part, but when restricting or suspending use of the service, shall notify the reason and period thereof to the members by e-mail, by SMS, or via the website.
    • 1) Where it is unavoidable (e.g., inspection, repair, replacement, and malfunction of information and communications equipment)
    • 2) Where use of regular service is disrupted due to power failure, equipment malfunction, traffic congestion, etc.
    • 3) Where the Resort cannot continue to provide service due to its internal conditions
    • 4) Where there are force majeure events
  • 4. A member shall be responsible for managing their own member ID and password created through the website, and may not divulge to, or share with, a third party, the member ID and password.
  • 5. A member, when becoming aware that their member ID and password have been stolen or are used by a third party, shall immediately notify it to the Resort. The Resort shall not be legally liable for the member’s damages occurring from theft, not at the Resort’s fault, of their information.

Article 22 (Resort’s obligations)

  • 1. The Resort shall continue to endeavor to provide stable, continuous membership service as set forth herein.
  • 2. In relation to the collection and use of the members’ personal information, the Resort shall comply with the ‘Personal Information Policy’ consented to by the members.
  • 3. Where a member’s opinion or complaint is deemed justified, the Resort shall promptly resolve the matter.

Article 23 (Resort’s rights)

  • Article 23 (Resort’s rights)
  • 2. The Resort, in unavoidable circumstances (e.g., modification/repair for facility management, administrative guidance/order, or changes in various social conditions), may restrict, by prior notice, the relevant member from using the membership service in whole or in part, in which case the annual membership fee shall not be refunded.

Article 24 (Liabilities for breach of the Terms and Conditions)

  • 1. All liabilities for breach of the Terms and Conditions shall be borne by the breaching party, who shall compensate for any damages incurred by the other party.
  • 2. The Resort shall not be liable for any member’s damages related to use of the membership service and caused by the member’s intent or negligence.

Article 25 (Interpretation and jurisdiction)

  • 1. This contract (terms) can be written in Korean and other different languages. If there is a difference or disagreement between the contracts (terms) written in different languages, Korean version has the top priority in all aspects.
  • 2. Any disagreement between a member and the Resort related to use of the membership service hereunder shall initially be governed by the Terms and Conditions, and matters not set forth herein and the interpretation hereof shall be governed by the laws of the Republic of Korea and commercial practices.
  • 3. All disputes and lawsuits related to use of the membership service hereunder shall be resolved in the court presiding over the member’s address, and if the member has no address, shall be subject to exclusive jurisdiction of the district court presiding over the residence. However, if a member’s address or residence is not clear at the time of filing the lawsuit or in cases of an overseas resident, the lawsuit shall be filed in the jurisdictional court under the Civil Procedure Act.

Paradise City

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Article 1 (Purpose)

The purpose of these Chroma VIP Membership Terms and Conditions (hereinafter “Terms and Conditions”) is to set forth matters including Paradise City Club Chroma’s (hereinafter “Club Chroma”) and the members’ rights and obligations, and relevant procedures in relation to services provided to the members of Chroma VIP Membership (hereinafter “Membership”) operated by the Club Chroma.

Article 2 (Definitions)

The following terms used herein shall be defined as follows.

  • 1. The term “Chroma VIP Member” (hereinafter “Member”) refers to any customer having become a member pursuant to the procedure under Article 5 hereof in Paradise City Club Chroma’s premises and authorized to use normal membership services
  • 2. The term “Chroma VIP Membership Card” (hereinafter “Card” or, depending on the context, “Membership Card”) refers to the physical, non-virtual, card issued by Club Chroma to the members for use of normal membership services.
  • 3. The term “Premises” includes any store directly run by Club Chroma (hereinafter “Premises”) Premises where membership services can be used may be added or excluded in the future depending on Club Chroma’s conditions or circumstances, and the addition and exclusion shall be notified on Club Chroma’s homepage.
  • 4. The term “Chroma VIP Membership Service” (hereinafter “Membership Service”) refers to the overall customer service program provided by Club Chroma to its members, such as voucher and convenience services.

Article 3 (Effect and amendment of the Terms and Conditions)

  • 1. The Terms and Conditions shall become effective when they are posted on the Club Chroma website or otherwise notified to a certain individual and such individual consenting to the Terms and Conditions enrolls in the membership service.
  • 2. The Terms and Conditions shall apply to all members intending to use the membership service, including those who are already members of such service.
  • 3. The Terms and Conditions may be periodically amended. The Club Chroma, to amend the Terms and Conditions due to its internal conditions, shall notify the members of the fact of such amendment, changes made therein, etc. in one or more of the methods below, at least 15 days before the scheduled effective date of amendment. (However, in the case of any amendment that risks being potentially disadvantageous to the members, the notice shall be made at least 30 days in advance.)
    • E-mail notification
    • SMS notification
    • Notice on website (www.p-city.com)
    • Written notice or notice via leaflet
    • Posting on the premises or leased spaces
    • Notice by phone at the contact number provided by the member at the time of becoming a member, etc.
  • 4. The Club Chroma, to transfer its contractual relationship hereunder through business transfer, etc., shall notify it to individual members, and any member who continues to use the membership service for 30 days without raising any objections thereto shall be deemed to consent thereto.
  • 5. The Club Chroma shall notify the members of the fact of amendment hereof, changes made therein, etc. by e-mail or written notice, at the e-mail addresses provided by the members or the most recent addresses provided, in which case notices shall be deemed duly made.
  • 6. Any member having objections in relation to the amendment may cancel their membership, and if failing to do so or to otherwise raise objections to the Club Chroma before the amendment becomes effective, shall be deemed to consent to the amendment.

Article 4 (Membership service)

1. The membership services provided hereunder by Club Chroma to its members shall be as follows.
1) Voucher and convenience services
2. The membership services provided are subject to changes depending on sales policy of the premises in the Resort.

Article 5 (Enrollment in membership)

  • 1. Enrollment in membership may be conducted on Club Chroma’s premises.
  • 2. All customers (including foreigners) using the Club Chroma are eligible for the membership, at no additional cost. (However, a minor may not become a member.)
  • 3. Any customer intending to become a member shall fill out a membership application form (including documented requests) via the Club Chroma website or certain premises, sign the form, and then consent to the Terms and Conditions and the Personal Information Policy (‘Consent to collection, sharing, and use of personal information,’ etc.).
  • 4. All Chroma VIP members shall automatically become Paradise Rewards members.
  • 5. The members shall comply with the Terms and Conditions, and any member providing false information at the time of applying for membership may be subject to restrictions in their legal protections and the membership service.

Article 6 (Membership cancellation and disqualification)

  • 1. A member may, at any time request, for their membership to be canceled, in writing, by e-mail, by phone, or in any other method designated by the Club Chroma, in which case the Club Chroma shall perform the procedure necessary for the cancellation.
  • 2. In any of the following cases, the Club Chroma may suspend or revoke a member’s membership.
    • 1) Where the member makes false registrations or steals another person’s identity, in applying for membership
    • 2) Where the member uses membership services in a wrongful method or for a wrongful purpose (e.g., wrongful use of voucher and convenience services)
      A. 가. Wrongful use: Use another member’s voucher and convenience services without such member’s consent
    • 3) Where the member is deceased
    • 4) Where the member violates applicable laws and thereby threatens the order of electronic commerce (e.g., wrongfully interfere with another member’s use of the premises or the website, or steal another member’s information)
    • 5) Where the member breaches their obligations hereunder
    • 6) Where the member interferes with the Club Chroma’s normal business and operation, thereby inflicting damages
    • 7) Where the member commits an act of intentionally interfering with operation of the membership service
    • 8) Where the Club Chroma decides that it needs to refuse provision of the membership service
  • 3. A member having been disqualified under Paragraph 2 above may state their opinions within 30 days of receiving the Club Chroma’s notice, in which case the Club Chroma shall review the matter and if it decides that the member’s positions are justified, shall take measures so that they can continue to use regular membership service.
  • 4. In the case of membership cancellation under Paragraph 1 above, the following shall apply.
    • 1) Where a member requests cancellation of their own membership, the cancellation shall become final when the Club Chroma notifies completion of measures thereof.
    • 2) Where a member is disqualified for membership, the disqualification shall become final on the date when the Club Chroma gives notice thereof.
    • 3) Where a member is disqualified for membership due to their death, the member’s rights, obligations, and points concerning membership service may not be inherited by their heir.
  • 5. In the case of membership cancellation or disqualification, member information shall be handled as follows.
    • 1) A canceled member’s information shall be retained for a period as set forth in Article 15 hereof and then deleted.
    • 2) The information of a disqualified member shall be retained for two years from the disqualification, and during such period, re-enrollment in membership and provision of membership service can be impossible.

Article 7 (Membership classes and benefits)

  • 1. Membership classes shall be evaluated and adjusted every month (monthly). Membership class evaluation and adjustment shall be made on the 1st of every month, and benefits as a result of the adjustment may be used for one year from the date of adjustment.
  • 2. Benefits according to the membership class, if not used before the expiry date, shall automatically expire, and may not be revived or renewed (extended in period).
  • 3. All benefits are embedded in the membership card, and the membership card shall be presented for use of the benefits.
  • 4. All benefits provided may only be used by the member themselves.

Article 8 (Member’s rights)

  • 1. Each member can check his/her benefits via the homepage or by phone through the Club Chroma Membership Desk.
  • 2. A member has the right to inquire the Club Chroma about the benefits and points of the membership. And the Club Chroma may notify the members of any updates or changes to the programs through appropriate means. In the case of written notices, the Club Chroma shall not be liable for the members’ damages caused by loss or delay in the notice.

Article 9 (Termination of membership service)

  • 1. The Club Chroma reserves the right to terminate membership service for its own sound operation.
  • 2. The last day of membership service shall be determined at the Club Chroma’s discretion. The Club Chroma may terminate membership service due to its conditions by notifying the members six months in advance by e-mail, by SMS, in writing, or on the website.
  • 3. The members shall not be entitled to membership service or benefits past the termination date. Points must be used by the date designated by the Club Chroma; any unused points by such date shall automatically be forfeited.

Article 10 (Collection of personal information)

  • 1. The Club Chroma may periodically collect and retain not only personal information provided by a member in applying for membership or occurring from the use of membership service but also that obtained with the member’s prior consent, and may use the same for marketing activities to provide better services to the members based analysis thereof. Details on the collection and use of personal information shall follow the ‘Personal Information Policy (Consent to collection and use of personal information)’ contained in the Club Chroma website or its membership application form.
  • 2. The Club Chroma, when collecting personal information, obtains from the member the ‘consent to collection and use of personal information’ in a designated form, and the member may at any time withdraw the consent.
  • 3. A member, in cases where there are changes in the personal information provided to the Club Chroma, shall promptly notify it to the Club Chroma, and the Club Chroma shall not be liable at all for the damages caused by failure to notify the same.

Article 11 (Use and sharing of personal information)

  • 1. The Club Chroma shall only share the collected personal information with third parties stated in the ‘Personal Information Policy,’ only use the same for the purposes stated therein, and may not use the collected personal information for other than the stated purposes without the member’s consent or share with any third parties not stated therein. In violation of the foregoing, all liabilities therefore shall be borne by the Club Chroma.
  • 2. The following are exceptions to the above.
    • 1) Where, for shipping, minimum member information (name, address, phone number) is notified to the shipping company
    • 2) Where any personal information necessary for statistics, academic research or market activities is shared in a form wherein a specific individual cannot be identified
    • 3) Where necessary for payment in transactions
    • 4) Where unavoidable under the law
    • 5) Where, in cases of merger, acquisition, or comprehensive business transfer, personal information is shared with the post-merger surviving company, acquiring company, or business transferee
  • 3. The Club Chroma, to share a member’s personal information with a third party, shall notify all of the following to the member and obtain their consent thereto, except for cases falling under Paragraph 2 above.
    • 1) Personal information recipient
    • 2) Personal information recipient’s purpose of using the personal information
    • 3) Personal information items to be shared
    • 4) Period of personal information recipient’s retention and usage of personal information
    • 5) The member’s right to refuse to give consent and, in cases where the refusal entails disadvantages, the content thereof

Article 12 (Period of retention and usage of personal information)

  • 1. The Club Chroma, when the purpose of collecting a member’s personal information is achieved, shall promptly destroy the personal information in principle. In any of the following cases, however, it may retain the collected personal information in whole or in part for certain periods, as an exception.
    • 1) For purpose of handling customers’ requests: Retention of the collected personal information for 30 days after the membership cancellation
    • 2) Where the Club Chroma obtains a separate consent as necessary: Retention of the collected personal information to the extent (member information, and period of retaining the same) consented to
    • 3) Where investigation of accidents, resolution of disputes, handling of complaints, or performance of legal obligations related to the purpose of using the personal information is necessary: Retention of the collected personal information to the extent necessary
  • 2. If applicable laws such as Commercial Act and the Act on Consumer Protection in Electronic Commerce, Etc. require that the foregoing shall be retained for certain periods, the Club Chroma may retain member information for periods under applicable laws or for the following periods.
    • 1) Records on contract, offer withdrawal, etc.: 5 years
    • 2) Records on payment and on supply of goods and services: 5 years
    • 3) Records on handling of consumers’ complaints or disputes: 3 years

Article 13 (Member’s rights for protection of personal information)

  • 1. A member reserves the right to withdraw, through membership cancellation, their consent to collection and use of personal information related to the Terms and Conditions. In that case, the Club Chroma may only retain member information pursuant to Article 15 hereof.
  • 2. A member may ask to view their personal information held by the Club Chroma, and if there is an error in the personal information, may take measures through the Club Chroma website, or request correction against the Chroma Membership Desk or the personnel in charge of personal information protection.
  • 3. When requested by a member for viewing and correction of personal information as stated above, the Club Chroma shall promptly take necessary measures.

Article 14 (Personal information-processing contractors)

  • 1. The Club Chroma shall itself perform processing and management of the collected personal information in principle, but if necessary, may hire a contractor to perform the foregoing in whole or in part. The Club Chroma shall state information on the personal information-processing contractor and other details on its website or the membership application form.
  • 2. The Club Chroma provides for necessary matters in the contracts with personal information-processing contractors, so that the personal information can be safely managed pursuant to applicable laws.

Article 15 (Processing of personal information)

  • 1. The Club Chroma, so that the members can safely use the membership service, shall endeavor to build and operate a security system to protect the members’ personal information.
  • 2. The Club Chroma shall designate the personal information usage period as follows, and separately store/manage or destroy the relevant member’s personal information after expiry of the usage period from the time of final use.
    • 1) Usage period

      A. 1 year: Black and Diamond classes (However, if any member, at the time of applying for membership, expressly requests that the personal information usage period shall be until the time of ‘membership withdrawal’, the personal information usage period for such member shall be until such time.)

      B. 3 years: Platinum class (However, if any member, at the time of applying for membership, expressly requests that the personal information usage period shall be until the time of ‘membership withdrawal’, the personal information usage period for such member shall be until such time.)

    • 2) Usage of personal information : Use of membership service (member verification, website login, point checking, point accumulation, point use, point adjustment, point conversion, etc.), issuance of membership card, purchase of the Club Chroma’s goods and services, revision of information, etc.
    • 3) After expiry of the usage period: Separate storage and management
    • A. Separate storage and management: As a measure comparable to destruction of personal information, store and manage long-term dormant members’ personal information separately from active members’ personal information DB, and restrict access by ordinary employees.
    • B. Notice of expiry of usage period: Notify the fact and date of personal information being destroyed or separately stored, and personal information items to the relevant member, by e-mail, SMS, etc. at least 30 days before expiry of the usage period.
    • C. If, after expiry of the usage period, a member uses the membership service, it shall be deemed as a request (for re-use) and restored from the state of separate storage/management to that of regular use.

Article 16 (Club Chroma’s obligations)

  • 1. The Club Chroma shall continue to endeavor to provide stable, continuous membership service as set forth herein.
  • 2. In relation to the collection and use of the members’ personal information, the Club Chroma shall comply with the ‘Personal Information Policy’ consented to by the members.
  • 3. Where a member’s opinion or complaint is deemed justified, the Club Chroma shall promptly resolve the matter.

Article 17 (Liabilities for breach of the Terms and Conditions)

  • 1. All liabilities for breach of the Terms and Conditions shall be borne by the breaching party, who shall compensate for any damages incurred by the other party.
  • 2. The Club Chroma shall not be liable for any member’s damages related to use of the membership service and caused by the member’s intent or negligence.

Article 18 (Interpretation and jurisdiction)

  • 1. The membership service is for the benefit of Club Chroma’s VIP customers, and the members therefore must consent that interpretation and application of the Terms and Conditions reflect Club Chroma’s positions.
  • 2. This contract (terms) can be written in Korean and other different languages. If there is a difference or disagreement between the contracts (terms) written in different languages, Korean version has the top priority in all aspects.
  • 3. Matters not set forth herein and the interpretation hereof shall be governed in accordance with the laws of the Republic of Korea and commercial practices.
  • 4. All disputes and lawsuits related to use of the membership service hereunder shall be resolved in the court presiding over the member’s address, and if the member has no address, shall be subject to exclusive jurisdiction of the district court presiding over the residence. However, if a member’s address or residence is not clear at the time of filing the lawsuit or in cases of an overseas resident, the lawsuit shall be filed in the jurisdictional court under the Civil Procedure Act.

Paradise City Club Chroma

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Consent to collection and use of personal information (Required)

Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.

[Consent to collection and use of Personal Information]

  • 1. Purpose of collection and use: Identity verification for membership service, sending of customer notices, handling of complaints, etc.
  • 2. Items collected
    • Mandatory items: ID, password, name, date of birth, mobile phone number, email address
    • Optional items: Address, occupation, wedding anniversary, facility of interest, area of interest
  • 3. Validity period on the use of dormant members’ Personal Information is as follows. After expiry of the validity period, which takes effect at the time of final use, a member’s Personal Information shall be separately retained and managed or destroyed
    • 1) Length of validity period: 1 year
    • 2) Meaning of “use of service”: Use of membership service (member authentication, website login, point checking/inquiry, point saving (accumulation), point usage, point adjustment, point conversion, etc.), issuance of cards, purchase of goods and services from the Paradise City Hotel (“Paradise City Hotel”), change of information, etc.
    • 3) After expiry of validity period: Personal Information shall be separately retained (stored) and managed
      A. Separate retention (storage) and management: As a measure or action comparable to the destruction of Personal Information, long-term non-users’ Personal Information shall be retained and managed separately from general members’ Personal Information DB, and general employees’ access thereto shall be restricted.
      B. Notice of expiry of validity period: Relevant members shall be notified, at least 30 days before expiry of the validity period, of the destruction or separate storage of Personal Information and the dates thereof, and of the Personal Information items, by e-mail, SMS, etc.
      C. A member’s use of membership service after the expiry of the validity period shall be deemed as a request for reuse, and the status of separate storage/management shall be restored to that of normal use.
    •  
  • 4. Period of retention, and time of destroying, personal information: A member’s Personal Information, upon expiry of the Personal Information-retention (storing) period under Article 2 (Purpose of collecting and using Personal Information) of the Privacy Policy (Personal Information Policy) or upon the customer’s request, shall be destroyed in principle. However, in the following cases, retention (storage) of Personal Information shall be conducted as follows.
    • Retained Personal Information: History of commercial transactions (commercial transactions made)
    • Basis of retaining Personal Information: Commercial Act, Act on Consumer Protection in E-Commerce
    • Period of retaining Personal Information
      Materials related to lawsuits or legal disputes): 10 years
      Records on contract or offer withdrawal, etc.: 5 years
      Records on handling of consumer complaints or disputes: 3 years (Act on Consumer Protection in E-Commerce)
      Records on collection/processing and use of credit information, etc.: 3 years (Act on Use and Protection of Credit Information)
      In cases of overpayment/underpayment and of disputes, Personal Information shall be retained until the resolution thereof.
  • 5. It is hereby notified that You may refuse to give consent to the collection and use of this Personal Information but that if You refuse it, there may be restrictions in You becoming a member.
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