paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Check-in time at Hotel Paradise is after 15:00 and check-out time is 11:00.

  • The total number of occupants in a room should not exceed 2 adults and 2 children under 13 years of age, or 3 adults and 1 children under 13 years of age.
    The maximum number of occupants permitted in a room depends on the room type and any extra guests are subject to additional charge:
    1 extra adult guest: KRW 55,000 (VAT inclusive)
    1 extra child guest (37 months - 13 years of age): KRW 33,000 (VAT inclusive)

  • You must be at least 14 years of age to enter the Club Lounge and it is open to guests who have booked a package that includes the Club Lounge access.
    The Club Lounge opens from Friday to Sunday and on specific holidays.

    - Breakfast 06:30~10:30
    Premium breakfast exclusively for guests with the Club Lounge access

    - Tea&Coffee 11:00~17:00
    Afternoon tea time with beautiful sunlight

    - Happy Hour 18:00~21:00
    Serving carefully selected menu and premium drinks

  • Guests have access to swimming pools, fitness center, Playstation Zone, and Kids Zone from check-in until before check-out.

  • You can contact us at +82-32-729-2000 (09:00-18:00) or send us email at for reservation or inquiries.
    You can also make reservation online on the Paradise City official website.

  • A King room has one king size bed (W 1800mm x L 2100mm) and a twin room has two double size beds (W 1400mm x L 2100mm).

  • Beds and furniture in the room cannot be moved for the safety of guests and hotel properties.

  • Yes, the minibar is free per night and refilled once a day.

  • Amenities for infants and rental amenities are limited quantity and available on a first come, first serve basis.
    Once your reservation is confirmed, we provide them depending on the availability.

  • There are premium buffet restaurant "On The Plate", Japanese fine dining restaurant "Raku", Italian restaurant "La Scala", lobby lounge with music "Lounge Paradise", and authentic Cantonese fine dining restaurant "Imperial Treasure". All these restaurants except for Imperial Treasure are operated directly by Hotel Paradise and offer 5% discount for Paradise Rewards Members. However, promotional items designated by each restaurant are excluded from the discount.

    - On The Plate : +82-32-729-2200
    - La Scala : +82-32-729-2203
    - Raku : +82-32-729-2207
    - Imperial Treasure : +82-32-729-2227
    - Lounge Paradise : +82-32-729-2220

*Required fields

Consent to collection and use of personal information (Required)

Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.

[Consent to collection and use of Personal Information]

  • 1. Purpose of collection and use: Identity verification for membership service, sending of customer notices, handling of complaints, etc.
  • 2. Items collected
    • Mandatory items: ID, password, name, date of birth, mobile phone number, email address
    • Optional items: Address, occupation, wedding anniversary, facility of interest, area of interest
  • 3. Validity period on the use of dormant members’ Personal Information is as follows. After expiry of the validity period, which takes effect at the time of final use, a member’s Personal Information shall be separately retained and managed or destroyed
    • 1) Length of validity period: 1 year
    • 2) Meaning of “use of service”: Use of membership service (member authentication, website login, point checking/inquiry, point saving (accumulation), point usage, point adjustment, point conversion, etc.), issuance of cards, purchase of goods and services from the Paradise City Hotel (“Paradise City Hotel”), change of information, etc.
    • 3) After expiry of validity period: Personal Information shall be separately retained (stored) and managed
      A. Separate retention (storage) and management: As a measure or action comparable to the destruction of Personal Information, long-term non-users’ Personal Information shall be retained and managed separately from general members’ Personal Information DB, and general employees’ access thereto shall be restricted.
      B. Notice of expiry of validity period: Relevant members shall be notified, at least 30 days before expiry of the validity period, of the destruction or separate storage of Personal Information and the dates thereof, and of the Personal Information items, by e-mail, SMS, etc.
      C. A member’s use of membership service after the expiry of the validity period shall be deemed as a request for reuse, and the status of separate storage/management shall be restored to that of normal use.
  • 4. Period of retention, and time of destroying, personal information: A member’s Personal Information, upon expiry of the Personal Information-retention (storing) period under Article 2 (Purpose of collecting and using Personal Information) of the Privacy Policy (Personal Information Policy) or upon the customer’s request, shall be destroyed in principle. However, in the following cases, retention (storage) of Personal Information shall be conducted as follows.
    • Retained Personal Information: History of commercial transactions (commercial transactions made)
    • Basis of retaining Personal Information: Commercial Act, Act on Consumer Protection in E-Commerce
    • Period of retaining Personal Information
      Materials related to lawsuits or legal disputes): 10 years
      Records on contract or offer withdrawal, etc.: 5 years
      Records on handling of consumer complaints or disputes: 3 years (Act on Consumer Protection in E-Commerce)
      Records on collection/processing and use of credit information, etc.: 3 years (Act on Use and Protection of Credit Information)
      In cases of overpayment/underpayment and of disputes, Personal Information shall be retained until the resolution thereof.
  • 5. It is hereby notified that You may refuse to give consent to the collection and use of this Personal Information but that if You refuse it, there may be restrictions in You becoming a member.
레이어 팝업 닫기