paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Check-in time at Hotel Paradise is after 15:00 and check-out time is 11:00.

  • The total number of occupants in a room should not exceed 2 adults and 2 children under 13 years of age, or 3 adults and 1 children under 13 years of age.
    The maximum number of occupants permitted in a room depends on the room type and any extra guests are subject to additional charge:
    1 extra adult guest: KRW 55,000 (VAT inclusive)
    1 extra child guest (37 months - 13 years of age): KRW 33,000 (VAT inclusive)

  • You must be at least 14 years of age to enter the Club Lounge and it is open to guests who have booked a package that includes the Club Lounge access.
    The Club Lounge opens on Saturdays.

    - Breakfast 07:30~10:30
    Premium breakfast exclusively for guests with the Club Lounge access

    - Tea&Coffee 14:00~17:00
    Afternoon tea time with beautiful sunlight

    - Happy Hour 18:00~21:00
    Serving carefully selected menu and premium drinks

  • Guests have access to swimming pools, fitness center, Playstation Zone, and Kids Zone from check-in until before check-out.

  • You can contact us at +82-32-729-2000 (09:00-18:00) or send us email at for reservation or inquiries.
    You can also make reservation online on the Paradise City official website.

  • A King room has one king size bed (W 1800mm x L 2100mm) and a twin room has two double size beds (W 1400mm x L 2100mm).

  • Beds and furniture in the room cannot be moved for the safety of guests and hotel properties.

  • Yes, the minibar is free per night and refilled once a day.

  • Amenities for infants and rental amenities are limited quantity and available on a first come, first serve basis.
    Once your reservation is confirmed, we provide them depending on the availability.

  • There are premium buffet restaurant "On The Plate", Japanese fine dining restaurant "Raku", Italian restaurant "La Scala", lobby lounge with music "Lounge Paradise", and authentic Cantonese fine dining restaurant "Imperial Treasure". All these restaurants except for Imperial Treasure are operated directly by Hotel Paradise and offer 5% discount for Paradise Rewards Members. However, promotional items designated by each restaurant are excluded from the discount.

    - On The Plate : +82-32-729-2200
    - La Scala : +82-32-729-2203
    - Raku : +82-32-729-2207
    - Imperial Treasure : +82-32-729-2227
    - Lounge Paradise : +82-32-729-2220

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Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.

[Consent to the collection and use of personal information]

1. Purpose of collection and use: verification for processing inquiries/requests 

2. Information subject to collection: name, mobile phone number, email address (required) 

3. Personal information is destroyed after the expiration of the following period which starts from the last date of use:

  1) Expires after 2 years

4. You are required to agree to the collection and use of personal information in order to submit your questions and receive answers.

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