paradise city

FAQView frequently asked questions and answers.

  • Refund fee policies are as follows.

    1. Ticket
    - You can cancel your reservation with no charge until 24:00, 1 day before using the ticket.
    - After 24:00 (1 day before using the ticket), cancellation will become unavailable.

    2. Table Reservation
    - You can cancel your reservation with no charge until 15:00, 1 day before using the ticket.
    - After 15:00 (1 day before using the ticket), cancellation will incur a fee of 50% of deposit.
    - Canceling during the reserved date or No-Show will incur a fee of 90% of deposit.
    - For cancellation of tables at Chroma, 20% of the product price paid upon reservation on the website as deposit will be charged as cancellation fee.

    * No-Show criteria: If not present until 23:00 on the reserved date.

  • Casual clothes are allowed. However, trainers, shorts, sandals, or flip flops may be restricted.

  • You need to be 19 or older to enter Club Chroma, and you need to bring an ID that hasn't expired.
    Following IDs can be used to verify your age.

    1. Korean guests
    - Allowed IDs: Registration card, driver's license, passport (not expired)
    - Prohibited IDs: Student ID, expired passport, copy of registration, other certificates, etc.

    2. Foreign guests
    - Allowed IDs: Passport (not expired), certificate of alien registration
    - Prohibited IDs: expired passport, driver's license from other countries

1:1 consultation

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  • You can find your inquiries and our responses at the ‘Inquiries’ of MY PAGE.
  • Your inquiries are processed by [Inquiry submission to the relevant department -> Investigation of the cause -> Improvement measures and appropriate actions -> Result announcement].
  • Please kindly understand that it may take some time to process the responses if the inquiries are submitted on the weekends or holidays.

Consent to collection and use of personal information (Required)

Paradise City is committed to protecting your personal information. In order to provide services, we require your consent in accordance with Articles 15 and 22 of the Personal Information Protection Act.


[Consent to Collection and Use of Personal Information]

1. Purpose of collection and use: user verification for membership service, customer notification and complaint handling

2. Information subject to collection

  - Required information: username, password, name, date of birth, mobile phone number, email address

  - Optional information: address, profession, wedding anniversary date, facilities of interest, areas of interest

3. The following rules apply to the personal information of inactive users and upon expiration of retention period counted from the last access, the personal information shall be stored/managed separately or destroyed:

  1) Valid for 1 year

  2) Applicable services: membership service (user verification, website login, view/credit/redemption/adjustment/conversion of reward points), card issuance, purchase of hotel products and services, updating information

  3) After expiration: to be managed or stored separately

    a. separate storage and management: As part of a measure equivalent to destruction, the personal information of inactive users shall be stored/managed separately from the database containing other users' personal information and unauthorized access is restricted.

    b. notification of pending expiration: members shall be notified of destruction or separate storage/management of personal information via email or text message at least 30 days prior to expiration, including the date and types of information.

    c. If inactive members use the service, it shall be considered a request to re-activate the account and their personal information shall be restored for normal storage/management.

4. Personal information shall be destroyed when the purpose of collection and use is achieved in accordance with Article 2 of the Privacy Policy or if requested by the member during the retention period or at the   point of destruction. However, personal information shall be retained under the applicable laws and regulations in the following events:

  - Period of retention/use: from the date of membership registration to the withdrawal of membership

  - Applicable laws: Commercial Act, Act on the Consumer Protection in the Electronic Commerce Transaction, etc.

  - Period of retention

    ㆍWithdrawal of subscription or contract: 5 years

    ㆍInformation about payment and product supply: 5 years

    ㆍHandling complaints or disputes with consumers: 3 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)

    ㆍCollection and use of credit information: 3 years (Credit Information Use and Protection Act)
In the event of outstanding payment or overpayment, the information shall be retained until the case is resolved.

5. You may refuse to consent to the collection and use of personal information. However, in this case, you may not be able to register as a member.


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