paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Refund fee policies are as follows.

    1. Ticket
    - You can cancel your reservation with no charge until 24:00, 1 day before using the ticket.
    - After 24:00 (1 day before using the ticket), cancellation will become unavailable.

    2. Table Reservation
    - You can cancel your reservation with no charge until 15:00, 1 day before using the ticket.
    - After 15:00 (1 day before using the ticket), cancellation will incur a fee of 50% of deposit.
    - Canceling during the reserved date or No-Show will incur a fee of 90% of deposit.
    - For cancellation of tables at Chroma, 20% of the product price paid upon reservation on the website as deposit will be charged as cancellation fee.

    * No-Show criteria: If not present until 23:00 on the reserved date.

  • Casual clothes are allowed. However, trainers, shorts, sandals, or flip flops may be restricted.

  • You need to be 19 or older to enter Club Chroma, and you need to bring an ID that hasn't expired.
    Following IDs can be used to verify your age.

    1. Korean guests
    - Allowed IDs: Registration card, driver's license, passport (not expired)
    - Prohibited IDs: Student ID, expired passport, copy of registration, other certificates, etc.

    2. Foreign guests
    - Allowed IDs: Passport (not expired), certificate of alien registration
    - Prohibited IDs: expired passport, driver's license from other countries

*Required fields

Consent to collection and use of personal information (Required)

Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.

[Consent to collection and use of Personal Information]

  • 1. Purpose of collection and use: Identity verification for membership service, sending of customer notices, handling of complaints, etc.
  • 2. Items collected
    • Mandatory items: ID, password, name, date of birth, mobile phone number, email address
    • Optional items: Address, occupation, wedding anniversary, facility of interest, area of interest
  • 3. Validity period on the use of dormant members’ Personal Information is as follows. After expiry of the validity period, which takes effect at the time of final use, a member’s Personal Information shall be separately retained and managed or destroyed
    • 1) Length of validity period: 1 year
    • 2) Meaning of “use of service”: Use of membership service (member authentication, website login, point checking/inquiry, point saving (accumulation), point usage, point adjustment, point conversion, etc.), issuance of cards, purchase of goods and services from the Paradise City Hotel (“Paradise City Hotel”), change of information, etc.
    • 3) After expiry of validity period: Personal Information shall be separately retained (stored) and managed
      A. Separate retention (storage) and management: As a measure or action comparable to the destruction of Personal Information, long-term non-users’ Personal Information shall be retained and managed separately from general members’ Personal Information DB, and general employees’ access thereto shall be restricted.
      B. Notice of expiry of validity period: Relevant members shall be notified, at least 30 days before expiry of the validity period, of the destruction or separate storage of Personal Information and the dates thereof, and of the Personal Information items, by e-mail, SMS, etc.
      C. A member’s use of membership service after the expiry of the validity period shall be deemed as a request for reuse, and the status of separate storage/management shall be restored to that of normal use.
  • 4. Period of retention, and time of destroying, personal information: A member’s Personal Information, upon expiry of the Personal Information-retention (storing) period under Article 2 (Purpose of collecting and using Personal Information) of the Privacy Policy (Personal Information Policy) or upon the customer’s request, shall be destroyed in principle. However, in the following cases, retention (storage) of Personal Information shall be conducted as follows.
    • Retained Personal Information: History of commercial transactions (commercial transactions made)
    • Basis of retaining Personal Information: Commercial Act, Act on Consumer Protection in E-Commerce
    • Period of retaining Personal Information
      Materials related to lawsuits or legal disputes): 10 years
      Records on contract or offer withdrawal, etc.: 5 years
      Records on handling of consumer complaints or disputes: 3 years (Act on Consumer Protection in E-Commerce)
      Records on collection/processing and use of credit information, etc.: 3 years (Act on Use and Protection of Credit Information)
      In cases of overpayment/underpayment and of disputes, Personal Information shall be retained until the resolution thereof.
  • 5. It is hereby notified that You may refuse to give consent to the collection and use of this Personal Information but that if You refuse it, there may be restrictions in You becoming a member.
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