paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Refund fee policies are as follows.

    1. Ticket
    - You can cancel your reservation with no charge until 24:00, 1 day before using the ticket.
    - After 24:00 (1 day before using the ticket), cancellation will become unavailable.

    2. Table Reservation
    - You can cancel your reservation with no charge until 15:00, 1 day before using the ticket.
    - After 15:00 (1 day before using the ticket), cancellation will incur a fee of 50% of deposit.
    - Canceling during the reserved date or No-Show will incur a fee of 90% of deposit.
    - For cancellation of tables at Chroma, 20% of the product price paid upon reservation on the website as deposit will be charged as cancellation fee.

    * No-Show criteria: If not present until 23:00 on the reserved date.

  • Casual clothes are allowed. However, trainers, shorts, sandals, or flip flops may be restricted.

  • You need to be 19 or older to enter Club Chroma, and you need to bring an ID that hasn't expired.
    Following IDs can be used to verify your age.

    1. Korean guests
    - Allowed IDs: Registration card, driver's license, passport (not expired)
    - Prohibited IDs: Student ID, expired passport, copy of registration, other certificates, etc.

    2. Foreign guests
    - Allowed IDs: Passport (not expired), certificate of alien registration
    - Prohibited IDs: expired passport, driver's license from other countries

*Required fields

Consent to collection and use of personal information (Required)

Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.


[Consent to the collection and use of personal information]

1. Purpose of collection and use: verification for processing inquiries/requests 

2. Information subject to collection: name, mobile phone number, email address (required) 

3. Personal information is destroyed after the expiration of the following period which starts from the last date of use:

  1) Expires after 2 years

4. You are required to agree to the collection and use of personal information in order to submit your questions and receive answers.

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