paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Hotel guests can purchase WONDERBOX one-day pass with 30% discounted price during their stay.

    - Maximum number of people for receiving discount: Up to 2 people

    * Discount policy for hotel guests will be implemented from July 26, 2019.
    * Please present your room key at the ticket office for receiving discounts.

  • · Wonderbox Opening hours are as follows.
      - Weekdays(Mon~Fri) - 10:00~21:00 *Entry must be before 20:00
       ※ Nighttime from 21:00 to 22:10 is a special event time available with prior reservation.
     - Weekends(Sat,Sun), Holidays - 10:00~22:00 *Entry must be before 21:00

  • The day of actual use may not be changed after payment. Please cancel the prior reservation and make another reservation.

  • Wonderbox admission bands allows entrance into Wonderbox and attractions excluding the Carnival games.
    The Carnival games can be used by purchasing a separate ticket on site.

  • Wonderbox is basically open every day during the year.
    However specific facilities may not be available due to maintenance. Please refer to the button below for details.
    [See business status]

  • If your child has gone missing, do not panic and visit the information desk located at the center of the first floor. Provide descriptions of your child and we will do our best to locate your child as quickly as we can.

  • · Please refrain from dangerous behavior when using the attractions.
    - Please comply with the attraction rider requirements.
    - Food and beverage are not allowed on the attractions.
    - Please refrain from using cameras, selfie sticks or smartphones when riding the attraction.

  • To ensure a safe and pleasant experience for our guests, the following items are strictly prohibited inside Wonderbox.
    - Outside food/liquor (excluding baby food or hypoallergenic food)
    - Gas burners/mats/pets (excluding seeing eye dogs)
    - Bicycles/inline skates/kickboards and other small vehicles, wireless control vehicles

  • Please refer to the following for the proper etiquette and safety when using Wonderbox facilities.

     - All guests are asked to refrain from engaging in acts that may disturb other guests.
      ㆍ Violating rules when forming lines
       ㆍ Loudness, aggressiveness, using attractions after drinking
       ㆍ Smoking in areas other than designated areas outside Wonderbox
     - We ask that all guests show respect for our employees who endeavor to provide you with the best service.
       ㆍ Please refrain from speaking impolitely, using abusive language or engaging in physical contact to/with our employees.

*Required fields

Consent to collection and use of personal information (Required)

Paradise City (“Paradise City”) deeply values Your personal information (“Personal Information”), and for the provision of service, wishes to obtain Your consent under Articles 15 and 22 of the Personal Information Protection Act.

[Consent to collection and use of Personal Information]

  • 1. Purpose of collection and use: Identity verification for membership service, sending of customer notices, handling of complaints, etc.
  • 2. Items collected
    • Mandatory items: ID, password, name, date of birth, mobile phone number, email address
    • Optional items: Address, occupation, wedding anniversary, facility of interest, area of interest
  • 3. Validity period on the use of dormant members’ Personal Information is as follows. After expiry of the validity period, which takes effect at the time of final use, a member’s Personal Information shall be separately retained and managed or destroyed
    • 1) Length of validity period: 1 year
    • 2) Meaning of “use of service”: Use of membership service (member authentication, website login, point checking/inquiry, point saving (accumulation), point usage, point adjustment, point conversion, etc.), issuance of cards, purchase of goods and services from the Paradise City Hotel (“Paradise City Hotel”), change of information, etc.
    • 3) After expiry of validity period: Personal Information shall be separately retained (stored) and managed
      A. Separate retention (storage) and management: As a measure or action comparable to the destruction of Personal Information, long-term non-users’ Personal Information shall be retained and managed separately from general members’ Personal Information DB, and general employees’ access thereto shall be restricted.
      B. Notice of expiry of validity period: Relevant members shall be notified, at least 30 days before expiry of the validity period, of the destruction or separate storage of Personal Information and the dates thereof, and of the Personal Information items, by e-mail, SMS, etc.
      C. A member’s use of membership service after the expiry of the validity period shall be deemed as a request for reuse, and the status of separate storage/management shall be restored to that of normal use.
  • 4. Period of retention, and time of destroying, personal information: A member’s Personal Information, upon expiry of the Personal Information-retention (storing) period under Article 2 (Purpose of collecting and using Personal Information) of the Privacy Policy (Personal Information Policy) or upon the customer’s request, shall be destroyed in principle. However, in the following cases, retention (storage) of Personal Information shall be conducted as follows.
    • Retained Personal Information: History of commercial transactions (commercial transactions made)
    • Basis of retaining Personal Information: Commercial Act, Act on Consumer Protection in E-Commerce
    • Period of retaining Personal Information
      Materials related to lawsuits or legal disputes): 10 years
      Records on contract or offer withdrawal, etc.: 5 years
      Records on handling of consumer complaints or disputes: 3 years (Act on Consumer Protection in E-Commerce)
      Records on collection/processing and use of credit information, etc.: 3 years (Act on Use and Protection of Credit Information)
      In cases of overpayment/underpayment and of disputes, Personal Information shall be retained until the resolution thereof.
  • 5. It is hereby notified that You may refuse to give consent to the collection and use of this Personal Information but that if You refuse it, there may be restrictions in You becoming a member.
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