paradise city

Customer Service

FAQView frequently asked questions and answers.

  • Hotel guests can purchase WONDERBOX one-day pass with 30% discounted price during their stay.

    - Maximum number of people for receiving discount: Up to 2 people

    * Discount policy for hotel guests will be implemented from July 26, 2019.
    * Please present your room key at the ticket office for receiving discounts.

  • · Wonderbox Opening hours are as follows.
      - Weekdays(Mon~Fri) - 10:00~21:00 *Entry must be before 20:00
       ※ Nighttime from 21:00 to 22:10 is a special event time available with prior reservation.
     - Weekends(Sat,Sun), Holidays - 10:00~22:00 *Entry must be before 21:00

  • The day of actual use may not be changed after payment. Please cancel the prior reservation and make another reservation.

  • Wonderbox admission bands allows entrance into Wonderbox and attractions excluding the Carnival games.
    The Carnival games can be used by purchasing a separate ticket on site.

  • Wonderbox is basically open every day during the year.
    However specific facilities may not be available due to maintenance. Please refer to the button below for details.
    [See business status]

  • If your child has gone missing, do not panic and visit the information desk located at the center of the first floor. Provide descriptions of your child and we will do our best to locate your child as quickly as we can.

  • · Please refrain from dangerous behavior when using the attractions.
    - Please comply with the attraction rider requirements.
    - Food and beverage are not allowed on the attractions.
    - Please refrain from using cameras, selfie sticks or smartphones when riding the attraction.

  • To ensure a safe and pleasant experience for our guests, the following items are strictly prohibited inside Wonderbox.
    - Outside food/liquor (excluding baby food or hypoallergenic food)
    - Gas burners/mats/pets (excluding seeing eye dogs)
    - Bicycles/inline skates/kickboards and other small vehicles, wireless control vehicles

  • Please refer to the following for the proper etiquette and safety when using Wonderbox facilities.

     - All guests are asked to refrain from engaging in acts that may disturb other guests.
      ㆍ Violating rules when forming lines
       ㆍ Loudness, aggressiveness, using attractions after drinking
       ㆍ Smoking in areas other than designated areas outside Wonderbox
     - We ask that all guests show respect for our employees who endeavor to provide you with the best service.
       ㆍ Please refrain from speaking impolitely, using abusive language or engaging in physical contact to/with our employees.

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Consent to collection and use of personal information (Required)

Paradise City is committed to protecting your personal information. In order to provide services, we require your consent in accordance with Articles 15 and 22 of the Personal Information Protection Act.

 

[Consent to Collection and Use of Personal Information]

1. Purpose of collection and use: user verification for membership service, customer notification and complaint handling

2. Information subject to collection

  - Required information: username, password, name, date of birth, mobile phone number, email address

  - Optional information: address, profession, wedding anniversary date, facilities of interest, areas of interest

3. The following rules apply to the personal information of inactive users and upon expiration of retention period counted from the last access, the personal information shall be stored/managed separately or destroyed:

  1) Valid for 1 year

  2) Applicable services: membership service (user verification, website login, view/credit/redemption/adjustment/conversion of reward points), card issuance, purchase of hotel products and services, updating information

  3) After expiration: to be managed or stored separately

    a. separate storage and management: As part of a measure equivalent to destruction, the personal information of inactive users shall be stored/managed separately from the database containing other users' personal information and unauthorized access is restricted.

    b. notification of pending expiration: members shall be notified of destruction or separate storage/management of personal information via email or text message at least 30 days prior to expiration, including the date and types of information.

    c. If inactive members use the service, it shall be considered a request to re-activate the account and their personal information shall be restored for normal storage/management.

4. Personal information shall be destroyed when the purpose of collection and use is achieved in accordance with Article 2 of the Privacy Policy or if requested by the member during the retention period or at the   point of destruction. However, personal information shall be retained under the applicable laws and regulations in the following events:

  - Period of retention/use: from the date of membership registration to the withdrawal of membership

  - Applicable laws: Commercial Act, Act on the Consumer Protection in the Electronic Commerce Transaction, etc.

  - Period of retention

    ㆍWithdrawal of subscription or contract: 5 years

    ㆍInformation about payment and product supply: 5 years

    ㆍHandling complaints or disputes with consumers: 3 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)

    ㆍCollection and use of credit information: 3 years (Credit Information Use and Protection Act)
In the event of outstanding payment or overpayment, the information shall be retained until the case is resolved.

5. You may refuse to consent to the collection and use of personal information. However, in this case, you may not be able to register as a member.

 

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